Introducing Jordan Smith – iBC’s Mental Health Lead
At iBC Healthcare, we believe in challenging outdated systems and rebuilding support around what people truly need: independence, dignity, and purpose. That’s why we’re proud to introduce Jordan Smith, our new Mental Health Lead within iBC’s Therapeutic Support Team. Jordan is an experienced nurse, fierce advocate, and a values-driven leader who shares our belief that nobody should live in hospital just because there’s nowhere else for them to go.
A Career Built on Compassion and Realism
Jordan brings nearly two decades of experience across mental health, forensic, community, and residential services. From starting as a support worker in 2008 to becoming a registered nurse and managing complex services, Jordan’s professional journey has always been driven by his desire to empower people to live full, meaningful lives.
“Supporting people to be the best version of themselves – that’s what it’s all about. Everyone needs purpose. Without it, you lose yourself.”
Jordan has worked with some of the UK’s most complex individuals, particularly those with personality disorders, histories of trauma, and challenging behaviours. His previous roles span local authorities, other well established specialist providers and the NHS, including one of the UK’s high-security psychiatric hospitals. Jordan has a 360-degree understanding of the systemic challenges people face and the importance of getting support right.
In Jordan’s career so far, he’s worked with:
Forensic and secure services
Community-based outreach
Inpatient services – including locked rehabilitation and psychiatric acute wards
Individuals with varying mental disorders, learning disabilities and autism.
People with co-occurring needs: trauma, addiction and psychosis
So why iBC?
“I’ve worked in hospitals where people were institutionalised and stuck in the system – it doesn’t sit right with me. I wanted to be part of something that actually helps people move forward. iBC’s approach of supporting people in functional, personalised environments in the community-aligns completely with what I believe.”
Jordan sees his role as a catalyst, shaping how iBC supports people with complex mental health needs, strengthening our response to referrals, and embedding therapeutic practice into our residential, supported living and core-and-cluster models.
“This role gives me a chance to use everything I’ve learned to build something meaningful—something preventative, empowering and long-term.”
Challenging Institutionalisation, Together
Jordan is passionate about iBC’s vision to challenge process. He shares our frustration with a system that too often keeps people in hospital simply because there’s no alternative, despite them having capacity, potential, and the right to a life outside of clinical walls.
“We talk about recovery, but we don’t always mean it. People become dependent on the very system that’s supposed to help them leave.”
He’s witnessed first-hand how delayed discharges and lack of community provision can destroy hope and derail recovery.
“It’s not just frustrating—it’s traumatic. People who are ready to move on end up regressing, self-harming, or sabotaging their own discharges out of fear. That fear comes from being unprepared for life outside because they’ve been in hospital so long.”
“We’ve created a system that at times makes people institutionalised—and then blames them for it.”
Jordan’s arrival comes at a pivotal moment, as we expand our hub-and-spoke and core-and-cluster models, offering community-based, functional support that’s creative, responsive, and recovery-focused.
A message for commissioners, decision-makers, and system leaders:
“If someone is ready for discharge. Don’t wait. That delay could be the difference between recovery and relapse—or worse.”
Plans, Purpose and Insight
Jordan brings more than clinical experience, he brings ideas. In future, he hopes to expand therapeutic input across iBC, including:
Direct psychological interventions, including EMDR and trauma-informed therapies.
Exploring prescribing qualifications to allow real-time clinical response to challenges.
Supporting people to access meaningful employment, not just ‘keep-busy’ activities.
Helping staff feel confident and skilled in supporting complex emotional needs.
He’s also a strong advocate for positive risk-taking, believing people should be supported to explore relationships, hobbies, responsibilities, and decision-making safely.
What’s Next?
Jordan is already connecting with teams across iBC, meeting people we support (even individuals he has supported before!), enhancing the assessment process, and building therapeutic strategies. As we grow our mental health and forensic offer, his knowledge, drive and humanity will play a central role.
He’ll be working closely with colleagues across services to embed good mental health practice, advocate for timely transitions, and shape the future of therapeutic support within iBC.
Embedding therapeutic thinking across all services
Developing new support pathways for people with primary mental health diagnoses
Supporting packages involving forensic history and high emotional need
Creating tools, training and strategies to reduce restrictive practices
Working directly with people we support to reignite belief in their potential
“I’m not afraid of complexity. I’m interested in it. Behind every behaviour is a story. Our job is to understand it, not contain it. I want to be useful, hands-on, and make sure we don’t just talk about recovery—we live it.”
Welcome to iBC, Jordan. We’re thrilled to have you.
referrals@ibchealthcare.co.uk
info@ibchealthcare.co.uk
Meet the Manager: Celebrating Eloise Percival at Tarry Hill
Tucked away in the scenic countryside of High Peak, Derbyshire, Tarry Hill is a truly distinctive residential care service supporting adults with learning disabilities, autism, and complex needs. Unlike traditional large-scale residential models, Tarry Hill champions a unique cluster approach, with a collection of five smaller shared homes designed around compatibility, not capacity. This layout creates a more personalised and calming environment, enabling people to live alongside others they connect with, while still benefiting from shared outdoor space, communal activities, and consistent support. Life here is built on voice, choice, and participation with the people we support shaping their own routines, spaces, and futures in ways that reflect who they truly are.
We’re thrilled to shine a spotlight on Eloise Percival, who has recently been promoted to Registered Manager at Tarry Hill. Eloise’s journey with iBC Healthcare began over seven years ago, starting as a part-time support worker. Over time, she’s grown through the roles of senior support worker, team leader, deputy, and service manager, each step shaping her deep, practical understanding of the sector. “Every step has given me a new perspective,” she says, “and I think that lived experience at each level really helps me lead with empathy and clarity.” Eloise’s passion for social care and making a difference in people’s lives continues to drive her leadership and vision for the home.
We recently met with Eloise for a Q&A to help you get to know the person leading support packages at Tarry Hill.
1. Congratulations on your promotion, Eloise! Can you tell us about your journey with iBC Healthcare and what led you to this point?
Thank you! It’s been quite a journey. I’ve been with iBC for seven years now, starting out as a part-time support worker. From there, I moved into a full-time role, then progressed through senior support worker, team leader, deputy, and service manager – and now I’m proud to be the Registered Manager. Every step has given me a new perspective and a deeper understanding of the people we support, and I think that lived experience at each level really helps me lead with empathy and clarity. I’ve always been passionate about social care – making a genuine difference in people’s lives is what inspired me to start this career, and that inspiration continues to grow.
2. You’ve been at Tarry Hill for a number of years now – how has it changed in that time?
Tarry Hill has come a long way. When I first started here, we were rated ‘Inadequate’, but through hard work, reflection, and real cultural change, we’ve achieved a ‘Good’ rating. It’s not just about ticking boxes; there’s a real homely atmosphere now. People have clear goals, and we support them in meaningful ways to reach their outcomes. There’s pride in the home now – a real identity and sense of community.
3. What makes Tarry Hill special – and what does everyday life look like for the people we support?
Everyday life here is as unique as the people who live with us – and that’s exactly how it should be. We focus on truly person-centred care. What a good day looks like is different for everyone, just as it is in our own lives. One of the things that makes Tarry Hill special is our setup – the people we support have often lived together for years, and that familiarity brings comfort and connection. It’s not just a service; it’s a community built on trust, laughter, and shared experiences.
4. Residential care sometimes gets misunderstood – but Tarry Hill champions a different approach. Why do you believe residential care still has a vital place in people’s lives?
Residential care, when done well, offers stability, structure, and companionship that many people need to thrive. At Tarry Hill, we’re proud of our cluster layout – smaller home dynamics with tailored compatibility. This setup means people live in groups where they genuinely get on, which reduces anxiety and fosters independence. It’s responsive, it’s flexible, and it doesn’t feel institutional. Not everyone flourishes in supported living – for some, residential care isn’t just suitable, it’s transformative.
5. How do you and the team ensure that Tarry Hill feels like home – and that the people who live here have the power to shape their environment and routines?
We lead with voice, choice, and participation. People shape their days – from routines to meals to how their space looks and feels. We involve everyone in planning and review meetings, and our staffing reflects the preferences of the people we support. Whether it’s picking out new furniture, planning activities, or choosing how they want their week to run, our aim is always to co-create – not dictate.
6. Can you share a memorable community moment or outcome that’s stayed with you?
I get asked this quite often, and my mind always goes back to my days as a support worker. There was a young man we supported who wouldn’t access the community on foot – everything had to be done by car. Over time, with patience and consistency, we supported him to walk to the local park and eventually take short walks nearby. It might seem like a small thing to some, but it was a huge achievement for him. On his final day before moving to a new placement back in-borough, we walked to a nearby field, and he ran around freely before sitting in the grass, smiling with the staff team. I remember thinking: This – this is what my job is about.
7. Collaboration is key in this line of work. What does strong partnership look like with professionals, families, and the wider iBC team?
It’s all about communication and consistency. When we’re all aligned – families, MDTs, and iBC – the outcomes are stronger. We set shared goals, celebrate even the small steps, and check in regularly to stay connected. True partnership means listening to each other and staying focused on what’s best for the individual. When that happens, everyone feels like part of the journey.
8. What do you enjoy doing outside of work – and how do your personal passions shape the way you lead?
As a working mum, I’ll be honest – hobbies are a bit of a luxury! But when I do get a bit of time to myself, I really value peace and quiet. I love a good TV show to unwind, and I’ll never say no to some great tapas! I think that need for calm and balance definitely shapes how I lead – I try to create a supportive, low-stress environment where people feel heard, respected, and able to be themselves. Whether it’s our team or the people we support, I believe that when people feel settled and comfortable, they thrive.
9. Finally, what are your hopes and plans for Tarry Hill moving forward as its Registered Manager?
I’d love to build on the progress we’ve made and keep raising the bar – not just in compliance, but in culture. I want Tarry Hill to be a place where people feel proud to live and work. My vision is a home full of life, laughter, and opportunity, where everyone is seen, heard, and supported to thrive.
Looking to Make a Referral? Tarry Hill is proud to offer a welcoming, person-centred home for individuals with learning disabilities, autism, and complex needs. Under Eloise’s experienced leadership, we’re continuing to build a culture of inclusion, empowerment, and meaningful outcomes. We currently have vacancies available and are actively welcoming new referrals. If you’d like to find out more or explore whether Tarry Hill could be the right fit, please contact us atreferrals@ibchealthcare.co.ukto speak with our team and begin the referral process.
HealthInvestor Awards 2025
On Wednesday 11th June, members of the iBC Healthcare team and guests had the pleasure of attending the HealthInvestor Awards 2025 at the iconic Grosvenor House Hotel in London. Hosted by the brilliant Katherine Ryan, the evening brought together some of the most dedicated and innovative organisations in the health and social care sector for a night of celebration and recognition.
We were incredibly proud to be named a finalist for Specialist Care Provider of the Year in the 20 and Under Setting (Small) category. While we didn’t take home the award this time, being recognised among such outstanding finalists is a huge honour and a testament to the incredible work our teams do every day.
This recognition means a great deal to us. It reflects the commitment and passion that drives everything we do; from supporting people to move out of institutional settings to helping them build independent, fulfilling lives in their communities. It’s a reminder that our person-centred, values-led approach is not only making an impact but is also being seen and acknowledged on a national scale.
We want to extend a heartfelt congratulations to all the winners and fellow finalists across every category. The calibre of care, innovation, and leadership on display was truly inspiring, and it was a privilege to be part of such a positive celebration of our sector.
At iBC Healthcare, our mission has always been to challenge labels, promote independence, reduce restrictions, and deliver truly individualised support. Being a finalist at the HealthInvestor Awards reinforces our belief in that mission and motivates us to keep pushing forward – growing sustainably, supporting more people, and always striving for better.
Thank you to the HealthInvestor Awards team for a fantastic evening and for recognising the work of providers like ours. We had a brilliant time celebrating with peers and reflecting on how far we’ve come.
We’re more inspired than ever and we hope to return to the HealthInvestor Awards again soon, continuing to share our journey and celebrate progress across the sector.
At iBC Healthcare, we believe that the heart of everything we do lies in the passion, dedication, and individuality of people. That’s why we’re launching our Colleague Spotlight series – to shine a light on the incredible individuals who make iBC not only a fantastic provider of specialist care, but also a truly rewarding and inspiring place to work. Each spotlight offers a glimpse into the real stories behind success, celebrating the values, creativity, and commitment that drive us forward. In this edition, we’re proud to introduce Leena, Learning and Development Administrator from the Supported Living North team. Leena plays a vital role in shaping the training journey for our colleagues, helping us deliver consistently high-quality care rooted in knowledge, confidence, and compassion.
What I Love Most About My Role
“I enjoy the behind-the-scenes impact I have on our workforce’s learning and development. From pre-course emails to tracking completions, I take pride in keeping training organised and effective.”
Leena’s work helps set the foundation for great care, making sure the right training is in place, on time, and clearly communicated.
When I Felt Supported
“During a tight deadline, my manager and teammates stepped in to handle queries while I focused on submissions. That teamwork made me feel genuinely supported.”
It’s moments like this that show the power of team spirit and shared responsibility at iBC.
My Journey So Far
“Since joining as an L&D Admin, I’ve improved documentation systems, email responses, and payroll training tracking. I’m also more confident using tools like Access EVO, and I can see how much I’ve grown.”
Leena’s journey has been one of growth and impact, continually improving processes that help the whole organisation.
A Moment That Stood Out
“I once helped a colleague log training hours correctly—something they’d struggled with. That small moment ensured they were paid properly and reminded me how valuable it is to know our systems inside out.”
Even the small wins can make a big difference, especially when it supports others.
How I’ve Grown
“Thanks to training and mentoring, I now prioritise tasks better and stay calm under pressure. I’ve become more structured, confident, and capable of handling high-volume tasks with clarity.”
Leena’s development is a great example of how the right support, tools and leadership build confidence and capability.
Advice for New Starters
“Training here is clear, accessible, and designed to help you succeed. Everything is well-tracked, and you’re supported every step of the way.”
Why I Love Working at iBC
“The structure and support stand out. Everyone is approachable, and there’s a shared belief that great systems help people succeed. Even back-end roles are valued and appreciated here.”
Favourite Benefit: Free Udemy Courses
“As I work offshore, the courses aren’t always relevant, but the learning culture at iBC is something I deeply value.”
The commitment to learning and improvement is something Leena sees and feels – every day.
Would You Recommend iBC?
“Yes! iBC is people-focused and structured in a way that makes everyone feel valued. Whether front-line or behind the scenes, there’s room to grow and be proud of your contribution.”
Thank you Leena for taking the time to share your story and highlights of your iBC journey so far! Thank you for your valued contribution to help iBC colleagues to #DoAmazingEveryDay
What does success look like to you? Do you want to feel (and know) that you’ve made a difference at the end of every working day? Are you looking for a sense of responsibility, but in a relaxed and friendly environment? If you’re innately caring, driven to help others cope with challenging situations and thrive on being able to bring smiles to faces every day (no matter how big or small), we want to hear from you.
iBC Healthcare Accelerates National Growth with New Appointment to Commercial Team
We’re excited to announce the appointment of Amanda Raine as our new Head of Business Development, marking the next chapter in iBC Healthcare’s national growth and development journey. This strategic role strengthens our commitment to delivering innovative, needs-led care solutions that align with national health and social care priorities.
Amanda brings with her decades of experience across health and social care business development and operations. With a strong track record of building sustainable partnerships with the NHS, local authorities, and private sector providers, Amanda’s appointment reflects our ambition to expand responsibly—creating future-ready services for individuals with complex needs, autism, learning disabilities, and those transitioning from hospitals and institutional settings into the community.
CEO Jenny Payne says:
“Amanda’s appointment comes at a pivotal time. As pressures on the health and care system intensify, we are expanding not just in size but in our ability to offer bespoke, person-led support models. Amanda brings a deep understanding of both the commissioning landscape and the human need behind the numbers.”
With over £50m of investment and a 57% compound annual growth rate over the past two years, we now support people across 90+ properties, maintaining over 90% occupancy and a 100% Good or Outstanding CQC rating across our services. We’ve recently launched several new state-of-the-art supported living environments and continue to lead on restraint reduction, thanks to our CPI-accredited in-house training and internal therapeutic support teams.
Amanda will be instrumental in identifying new partnership opportunities, shaping person-centred service pathways, and ensuring we remain a key delivery partner within the evolving integrated care system. She’ll be working closely with Integrated Care Boards, local authorities, and housing partners to co-develop solutions that reduce unnecessary hospital stays, promote independence, and deliver long-term social value.
In Amanda’s own words:
“I joined iBC because of their passion, pace, and purpose. I am incredibly excited to be appointed as Head of Business Development. This role is a fantastic opportunity to contribute to meaningful growth while championing my passion for delivering high-quality services that make a real difference. I’m looking forward to collaborating with the team to build strong partnerships and drive lasting impact in the communities we serve.”
As the adult social care sector continues to navigate increasing complexity and pressure, our approach remains rooted in balancing commercial strength with social purpose. Whether it’s through digital innovation, sustainable property design, or specialist workforce development, we’re committed to building scalable, high-quality solutions that work—today and for the future.
With Amanda now on board, we’re more confident than ever in our ability to deepen our impact across the UK—ensuring more people have access to the right support, at the right time, in the right way.
For more information please email info@ibchealthcare.co.uk or to make a referral, please email referrals@ibchealthcare.co.uk. #DoAmazingEveryday
iBC x Alantra Specialist Care Fast 50
iBC Healthcare Named Category Winner in Supported Living & Complex Home Care and Ranked No. 5 in the Alantra Specialist Care Fast 50.
We are delighted to announce that iBC Healthcare has been recognised as a leading force in the UK care sector, having been namedCategory Winner in Supported Living & Complex Home Careand rankedNo. 5 overallin the prestigious 2025 Alantra Specialist Care Fast 50.
Compiled by Alantra, a global investment banking and asset management firm, the Specialist Care Fast 50 identifies the UK’s fastest-growing specialist care providers based on revenue growth over a two-year period. This independent, data-driven ranking celebrates not only commercial expansion but sustainable, values-led service delivery — a balance iBC is proud to have achieved.
Jenny Payne, Chief Executive Officer at iBC Healthcare, commented: “This is more than a growth story. It’s a recognition of how we’re growing — with heart, purpose, and a deep commitment to person-led care. To be named category winner in Supported Living & Complex Home Care, and to rank fifth overall in the UK, is an honour that belongs to every single member of our iBC family.”
“We started with a vision — to transform care for people with complex needs, to challenge outdated labels, and to offer truly personalised support in homes, not institutions. Today, that vision is coming to life across the country, and this award is an amazing milestone on that journey.”
A Journey of Purpose-Driven Growth
Over the past three years, iBC Healthcare has grown rapidly — but always with a clear mission. From an early-stage organisation with a small commercial footprint to a national provider supporting individuals across supported living, residential care, day services, and emergency placements, the focus has never shifted:
🔹 Person-led, values-driven care 🔹 Creating real homes, not placements 🔹 Enabling independence, not enforcing control 🔹 Working in true partnership with families and commissioners
iBC’s story so far, is testament to the extraordinary people who make iBC what it is – our directorates, central functions, frontline teams, support staff, families, and, most importantly, the individuals we are privileged to support every single day. We aren’t just growing, we are growing right.
Thank you to Alantra for recognising our journey – and to every person who contributes to creating the kind of care that transforms lives.
Here’s to continuing our mission: transforming labels into lives, and challenges into opportunities 🏆
If you’re a commissioner, partner, or family member interested in working with us — we’d love to hear from you. Contact us at referrals@ibchealthcare.co.uk
#AlantraFast50 #SpecialistCare #SupportedLiving
Meet The Manager – Amanda McDonald
We’re delighted to introduce Amanda McDonald as the Registered Manager for iBC Healthcare’s West Midlands Supported Living services, covering Birmingham and Worcestershire. With over two decades of experience in the health and social care sector, Amanda brings exceptional passion and dedication to her role—placing outcomes for the people we support at the heart of everything she does. Since joining iBC, Amanda has already implemented a wealth of enhancements across our services, driving quality, independence, and person-centred care. Her leadership, insight, and commitment make her a huge asset to the iBC team, and we’re excited to see the continued positive impact of her work!
We recently met with Amanda for a Q&A to help you get to know the person leading support packages across the West Midlands. Discover what drives her, why she’s such a great fit for the role, and why we’re so pleased she’s joined the iBC Team!
1. Can you tell us a little about your career journey so far, and what led you to join iBC Healthcare?
“I have 23 years’ experience in the health and social care sector. My career began as a support worker, and over the years I progressed through roles including Senior Support Worker, Deputy Home Manager, and eventually Registered Manager of residential services. For the past seven years, I’ve been a Registered Manager in community services.
I spent 18 years with my previous employer and eventually felt it was time for a new challenge. I wasn’t actively looking, but I was approached about iBC—and after doing some research into the company, I was blown away by the values and the genuine passion for supporting individuals with complex needs.
The #HomesNotHospitals message really reignited my passion. Over the years, I’ve seen too many people let down by the system—still being detained in long-term hospital settings, long after the Transforming Care agenda was introduced. Sadly, many leave these environments carrying significant trauma.
What stood out to me about iBC was their deep understanding of complexity—investing in staff through exceptional training and mentoring, and, crucially, ensuring that properties are Autism-friendly and high-quality, which I believe is key to success. iBC’s investment in digital platforms was also a big factor for me—it showed a forward-thinking approach, whether it’s through digital care records or thoughtfully designed environments that give people the very best start on their community journey.”
2. Supporting people with complex needs to live meaningful, everyday lives is at the heart of what we do — why is this mission so important to you personally?
“I’ve worked in health and social care since I was 18 years old. My mum is a learning disability nurse, and as a young adult, I attended events alongside people with learning disabilities, which really opened my eyes and shaped my values early on.
Over the years, I’ve seen both good and poor care—and how deeply this impacts individuals’ lives. I’m naturally empathetic, and I always try to put myself in the shoes of the people being supported. My passion lies in advocating for people to have the best possible lives, no matter how complex their needs may be.
I also love to observe. I feel I have a unique ability to watch quietly from a distance and then offer constructive feedback—insights that can help others reflect and strive for excellence in the support they provide.”
3. What’s your favourite part of being a Registered Manager in Supported Living?
“It’s difficult to pinpoint just one favourite part—I genuinely love my role. With my experience in the sector, I feel I’m able to lead and mentor my teams effectively. I think what makes me a bit different is that I truly want everyone to succeed, and I’ll do everything I can to promote this—for both the team and the people we support. I love to champion others.
Being a manager in supported living is a real privilege. It’s incredibly rewarding to support individuals to live the lives they want, to succeed, and to celebrate the small wins every single day.”
4. If we spent a day in your shoes, what would a ‘typical’ day look like for you?
“One of the reasons I love my role is that every day is different—there really isn’t a ‘typical’ day. Every day is super busy! I have oversight across many areas, so good communication is key. I check in with the Field Care Supervisors, offer advice, and provide mentoring for any ongoing situations.
I’m always striving for excellence—reviewing action plans, identifying key areas for improvement, and making sure we’re on track. I also liaise with professionals, families, and other stakeholders as needed.
But without a doubt, visiting the people we support is the highlight of any good day.”
5. Creating real opportunities for independence and freedom is so important — can you share a success story or moment that really made you proud?
“The success story that comes to mind is with AA—his recent video from a beach trip absolutely blew me away. From the behind-the-scenes planning to the pure dedication and outstanding support from his team, it genuinely made me emotional watching it.
What stood out most was how natural and relaxed it all felt. It looked like a boys’ day out—you wouldn’t even realise the team were support staff. That’s what made me the proudest. We support really complex individuals, yet the outcomes we help achieve are incredible.
It’s all about building trusting relationships and allowing the people we support to lead the way. We’re just there to walk alongside them—and that’s truly magical.”
6. Tell us about your team — what makes the West Midlands Supported Living team so special?
“Oh wow, where do I start? The West Midlands Supported Living team is just amazing. Our Frontline Care Specialists are all unique, each bringing their own individual strengths and skills. They lead and mentor their teams exceptionally—by trusting them, believing in their abilities, and supporting and uplifting one another every single day.
And of course, we couldn’t do any of this without our incredible support staff. They deliver high-quality, person-centred support every day—and they truly make the difference.”
7. Outside of work, what are some of your passions or interests that keep you smiling?
“My family and extended family mean everything to me—I love spending time with them, meeting up socially, and going out for meals. I also love a cheeky cocktail and a good dance!
I have two dogs who are my absolute babies. Buddy is a French Bulldog, and Rubie is an English Bulldog we rescued nearly two years ago. Rubie doesn’t have the best health and always has something going on, but she’s completely adorable.
We also took up camping last year and absolutely loved it—we’re really looking forward to many more camping adventures this year!”
8. Finally, what’s one thing you’re most excited about for the future of iBC Healthcare’s West Midlands services?
“I’m sure iBC has a fantastic future ahead—but personally, I’m really excited to see some of the plans and dreams of the people we support in the West Midlands come to life. Some individuals haven’t had the chance to go on holiday—ever, or not for many years. Now that we’re seeing more community access and growing confidence, it would be amazing to help fulfil those dreams.
We’ve also recently developed a communal space in one of our services, and we’re really excited to begin a future project focused on community outreach activities. We’ve got big plans, and one of the people we support is particularly eager to volunteer and use their previous experience working with sensory skills for young adults. I’m looking forward to seeing how this progresses—especially as it could help them rediscover their passion and reignite that fire in their belly.
More than anything, I’m excited to see the people we support, our incredible support staff, and our FCS team continue to flourish. I can’t wait to see where their journey takes them.”
A huge thank you to Amanda and the entire West Midlands Supported Living Team for their continued commitment, creativity, and passion in enhancing and improving the lives of the people we support. Every day, they embody what it means to support people to #DoAmazingEveryDay—whatever amazing looks like for each individual.
At Tarry Hill, life is never ordinary – it’s vibrant, fulfilling, and full of moments that truly matter. A typical week here is a beautiful blend of exploration, creativity, connection, and fun – and the past few days have been nothing short of spectacular.
Residents recently took a trip to the seaside favourite – Blackpool. In fact, some loved it so much, they went back for round two! There were picnics on the sand, thrilling fairground rides, and that unmistakable seaside buzz – the sea breeze, the sounds of the waves, and the joy of being by the water made it a firm favourite. Another highlight was a visit to the Emergency Services Museum in Sheffield. Residents explored interactive exhibits, learning all about the vital roles of police officers, firefighters, and paramedics – followed by a meal out. It was a perfect mix of education and enjoyment.
There was even an underground adventure at Speedwell Cavern, with a boat ride through the echoing tunnels, the dark pathways and water. The shared excitement made it a truly unforgettable, one we are all still talking about!
Closer to home, there were peaceful walks along Stanage Edge and the Roman Lakes, as well as woodland exploration around Barrow – all led with the support of our very own mountain leader-trained staff member, creating incredible opportunities for safe, supported hiking.
Creativity has been flowing too, with residents making impressive clay figures, showcasing the imagination and artistic talent that thrives at Tarry Hill.
We wrapped up a wonderful week with our Easter Fun Day on Good Friday, complete with an epic Easter egg hunt, games, and joyful moments shared. “It was a fulfilling and joyful time for all – the perfect way to create lasting memories together,” said Registered Manager Eloise Percival. The tombola even raised £85, going straight back into the activity fund to fuel even more fantastic experiences.
Good News Round-Up 📰✨
There’s been a wave of positivity at Tarry Hill, and we’re proud to share some incredible moments:
7 compliments in 2025 already – from families, healthcare professionals, and even members of the public!
J has completed another 12 Wainwright walking challenges – that’s 149 total, with just 65 to go!
R visited a sensory room – a beautiful step forward in sensory engagement.
P accessed the community meaningfully, spent time in the courtyard and even took part in Easter Fun Day! This is a huge improvement for P who has been experiencing a period of unwillingness to engage.
U is engaging in arts and crafts in the garden – a huge milestone, as UA typically does not allow social interaction. Sitting next to a team member and getting creative is a truly amazing breakthrough.
We were rated ‘Good’ in Well-Led during our January 2024 internal audit – a testament to strong leadership and team culture.
No physical restraints recorded across March and April – reflecting our ongoing commitment to positive behaviour support and least-restrictive practice.
At Tarry Hill, we celebrate every success – big or small – and create the kind of environment where people are supported to shine in their own way, every day.
With a few vacancies currently available, please call 0116 221 5545 or email referrals@ibchealthcare.co.uk to make a referral
#DoAmazingEveryDay
iBC Healthcare Appoints Jenny Payne as CEO
iBC Healthcare is proud to announce the appointment of Jenny Payne as Chief Executive Officer, as we enter a bold new chapter of delivering life-changing, not just life-sustaining, care.
Jenny steps into the role of CEO following an exceptional tenure as Chief Operating Officer, where she has been the driving force behind iBC’s extraordinary growth, sector-leading reputation, and – most importantly – the quality of life and outcomes for the people we support. Her passion for people, her determination to challenge the status quo, and her commitment to changing the social care narrative have led iBC from strength to strength.
Throughout her journey so far at iBC, Jenny has empowered colleagues at all levels, championed internal mentoring and real career progression, and guided the development of our brand as a beacon for creative, outcomes-focused support. Her influence is clear not just in strategy meetings or boardrooms, but in every service visit, conversation, and MDT interaction – where her warmth, experience, and belief in people shines through. Jenny’s impact is felt across every corner of the organisation.
As we begin a new financial year, Jenny takes the helm of iBC with a clear vision grounded in “Our Why“:
Because right now, in the UK, over 2,000 autistic people and people with learning disabilities remain in hospital-style settings, not because they need to be there, but because there’s nowhere else. Too many people face delayed discharges, stuck in environments that do not reflect their readiness or their right, to live in the community. Some are moved miles away from the people they love, to find placements that meet complex needs. Others endure restraint, seclusion, over-medication and worse, in places meant to support them.
We also continue to see people receive the wrong kind of support because of wrongful labels, treated as risk profiles or diagnoses, rather than as human beings with passions, preferences, and potential.
We also continue to see people with mental health needs spending long periods of time in secure units and clinical environments, where instead of healing, their presentations often worsen. These are settings designed for crisis, not for living. Yet for too many, they become permanent, fueling a cycle of deterioration, readmission, and disconnection that can feel impossible to break.
At iBC, we believe people deserve more than just a place, they deserve opportunity, purpose, and a life that feels like their own. We exist to challenge the status quo, dismantle outdated systems, and deliver support that is unique. We support people, not profiles, strengths, not symptoms; and we believe, wholeheartedly, that with the right support, the right environment, and the right attitude, people can and do achieve what was once labelled as unachievable.
What’s Next for IBC?
As iBC enters a new era, grounded in our values, driven by purpose, and focused on meaningful, measurable impact.
Jenny brings not only vision and experience, but a deep-rooted belief that care should never be about containment, it should be about possibility. Under her leadership, we will continue to expand our reach, opening much-needed services in new regions across the UK and offering alternatives to institutional care that are bespoke, safe, and empowering. Our commitment to innovation continues; through investment in therapeutic provision, operational technologies, and platforms that enable real-time decision-making and meaningful outcomes. Jenny’s leadership will see iBC help break cycles of institutionalisation, and create spaces where people are not just supported, but seen, heard, and celebrated. iBC are not just growing, but evolving what care in the community should be.
As we enter this exciting new chapter, we congratulate Jenny on this well-deserved appointment and look forward to everything we will achieve together.
Media Contact:
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iBC Healthcare is a national provider of specialist supported living, residential care, and community-based services for people with complex and high-acuity needs. With a reputation for innovation, quality, and values-led delivery, we support individuals to live full, connected, and empowered lives within their communities.
#DoAmazingEveryday
IBC Healthcare Celebrates ‘Good’ Rating in Latest CQC Supported Living Inspection
IBC Healthcare is celebrating a huge achievement after receiving a ‘Good’ ratingin its latest Care Quality Commission (CQC) inspection. The result is a true reflection of our commitment to providing safe, effective, and person-centred support—particularly in the face of increasingly complex CQC standards.
At IBC Healthcare, we believe in empowering lives, promoting independence, and creating a culture of kindness and respect. Our values shone through and the CQC highlighted our safe, effective, and well-led services, acknowledging how we empower the people we support, promote their independence, and uphold their dignity and human rights,. This report confirms what we already know – that our teams go above and beyond to do amazing every day.
The inspection report highly praised IBC Healthcare’s focus on safety, compassionate care, and strong leadership, with relatives, staff, and supported individuals all highlighting the exceptional quality of support provided.
Safety and Well-Being at the Heart of Care
One of the most significant takeaways from the report was IBC Healthcare’s strong commitment to safeguarding. Relatives spoke highly of how managers and staff responded appropriately to safeguarding concerns. One family member stated: “IBC Healthcare informed the local authority safeguarding team and CQC when a safeguarding incident involving their family member happened. They then fully investigated it.”
Staff members demonstrated a thorough understanding of safeguarding and had trusting relationships with the individuals they supported. A staff member shared: “I’m confident that people using the service are safe. The team is proactive when it comes to safety, and we have strong safeguarding processes in place.”
The report also highlighted how staff ensured people felt safe in their homes and communities, particularly for those who had experienced trauma in the past. For instance, one individual who disliked too much noise had their environment carefully managed by staff to prevent distress.
Strong and Consistent Staffing Levels for Outstanding Support
IBC Healthcare was praised for maintaining excellent staffing levels and consistency, which helped people feel safe and supported. A relative noted: “My family member is always supported 2:1 or 3:1 in the community. Staff manage risks well, guiding and helping them to stay safe—whether it’s supervision in the kitchen or keeping them occupied to reduce the likelihood of anxiety and self-harm.”
Another relative shared how staff’s expertise helped to de-escalate situations: “Staff know [person] well and are always consistent. If they become anxious, they are outstanding at distracting them.”
The inspection also commended IBC Healthcare’s approach to staff recruitment and training, ensuring that only highly skilled and compassionate individuals joined the team. All staff members undergo criminal records checks, a comprehensive induction, and ongoing professional development to stay up to date with best practices.
Training and Development: Setting the Gold Standard in Care
IBC Healthcare was recognised for its extensive staff training programmes, designed to meet the needs of individuals with behaviours of concern. Staff training includes: ✔ Positive Behaviour Support (PBS) ✔ Crisis Prevention & Management ✔ Mental Capacity Act & Deprivation of Liberty Safeguards (DoLS) ✔ Communication techniques, including sign language
A staff member reflected on the impact of this training: “All staff at IBC undergo continuous professional development to ensure that they are up to date with the latest practices in supporting people with behaviours of concern.”
Another staff member added: “This training ensures that staff are well-prepared to manage behavioural concerns effectively and provide safe, compassionate care tailored to the needs of the people we support.”
Caring Relationships and a Culture of Respect
The CQC inspectors witnessed firsthand the strong relationships between staff and the people they support. The report noted how people were relaxed, happy, and comfortable around staff, with many choosing to be close to them throughout the day.
Some individuals greeted staff with smiles and fist bumps.
Others enjoyed spending time with staff, including watching them prepare meals.
Another person engaged in friendly banter with staff, leading to laughter and a positive atmosphere.
The report recognised the bonds between staff and the individuals they support, with some team members having worked with the same person from the very first day they joined the service. Staff took immense pride in the progress and achievements of the individuals they cared for.
“Staff were keen to tell us about some of the things people had achieved since receiving a service from IBC. They told us of people using more words and signs to communicate, less incidences of behaviours of concern, improved health, fitness, and diet, and taking part in more activities. A member of staff was particularly proud that a person now felt safe enough to link arms with them when crossing the road.”The report read.
A Commitment to Excellence and Continuous Improvement
In addition to the overwhelmingly positive feedback, the CQC report highlighted IBC Healthcare’s strong leadership and governance. The service was praised for its effective systems and processes, ensuring continuous improvement and high standards of care.
The report concluded: “There were effective systems and processes in place to continually review, monitor, and improve quality and safety.”
Celebrating a Remarkable Achievement
Achieving a ‘Good’ rating under the CQC’s new, more rigorous assessment framework is a significant milestone and a testament to the dedication, skill, and compassion of the entire IBC Healthcare team.
Jenny Payne, Chief Operating Officer at IBC Healthcare, expressed her gratitude: “This achievement is a reflection of the incredible hard work and dedication of our staff. Our teams go above and beyond every single day to ensure the individuals we support receive the very best care. I want to say a huge thank you and congratulations to every single person who makes up these amazing services.”
Anna Goscombe, Director of Quality & Therapeutic Services, said: “This achievement is not just a rating – it is a reflection of our shared values. It is the warmth in your interactions, the extra mile you go, and the belief that every person deserves to live a life of choice, respect, and dignity. Whether you work directly in care, management, or support roles, your contribution has made this possible.”
Looking Ahead: Building on Success
IBC Healthcare remains committed to delivering exceptional care, continuously improving, and ensuring every individual they support can live a happy, healthy, and fulfilling life.
As the CQC continues to evolve its assessment criteria, IBC Healthcare welcomes the challenge and is committed to leading the way in delivering outstanding person-centred care.
Once again, huge congratulations to the entire team for this well-earned success! 🎉
To make a referral or speak to a member of the team, please email referrals@ibchealthcare.co.uk
#DoAmazingEveryday
iBC+
At iBC Healthcare, the iBC+ benefits package reflects our deep commitment to supporting the well-being of our team members, who are at the heart of everything we do. This enhanced package is designed to foster a healthy, balanced, and fulfilling workplace, offering a wide range of benefits tailored to the diverse needs of iBC staff. From wellness support like pharmacy vouchers for menopause and HRT prescriptions, to enhanced maternity, paternity, and fertility leave allowances, we ensure that our colleagues feel supported through every stage of life. Emotional and mental well-being are prioritised through compassionate leave policies and 24/7 access to professional counseling via our Employee Assistance Programme. Physical health is encouraged with daily fresh fruits at work, access to the Bike to Work Scheme, and eco-friendly commuting options like the Electric Car Scheme. Additionally, financial well-being is bolstered through exclusive savings with the Blue Light card, and opportunities for continuous learning are provided through free access to Udemy courses. By investing in our people with iBC+, we create a nurturing environment where staff feel valued, empowered, and motivated to deliver exceptional care, ensuring that both our team and the individuals we support thrive together.
Olly’s story is a heartwarming example of how the right support and environment can truly change lives. Olly, a young man with severe learning disabilities and autism, had been living in residential care since he was 14. But when the provider could suddenly no longer meet his complex needs, Olly and his family faced the challenging and uncertain task of finding suitable care and accommodation. Olly’s parents shared that the alternative options initially presented to them just didn’t feel right – they weren’t tailored to Olly’s specific needs or aspirations.
A referral was made to iBC Healthcare by Derbyshire Community Health Services (DCHS) Foundation Trust, and meaningful partnership work began between iBC, Olly’s family, and Derbyshire ICB professionals. Together, they designed a support package and adapted a solo bungalow, with Olly’s unique needs at the very centre.
A Home Designed Just for Olly
Olly’s new chapter wasn’t just about providing care; he needed an environment that truly suited him. Olly’s home has been carefully designed and personalised to meet his specific needs, promoting a sense of safety and comfort in his surroundings. Every aspect of his home has been thoughtfully considered to enhance his well-being and encourage independence.
His Favourite Colours Olly’s home is decorated with his favourite colours, creating a space that feels truly his own and brings him comfort and joy. From the walls to the little details, the environment reflects his personality and preferences.
A Sensory-Friendly Green Room One of the most special features of Olly’s home is his sensory room, known as the “green room,” where soft padding has been installed on the floors and walls. This space provides him with a calming retreat where he can relax and feel secure, meeting his sensory needs in a safe and stimulating way.
Visual Aids for Independence To support his communication and daily routines, Olly’s walls are filled with pictures and PECS (Picture Exchange Communication System) cards. These visuals help him navigate his space with confidence, fostering his independence and enhancing his ability to make choices throughout his day, in line with his communication needs.
Practical and Durable Design Features Understanding Olly’s needs and behaviours, his home has been designed with several practical adaptations to ensure safety and longevity. Most cupboards do not have doors, helping to prevent property damage and reduce anxiety, while toughened furniture has been installed and securely fixed to walls to create a stable and secure living space.
A Custom-Built Computer Desk Technology is an important part of Olly’s life, and his home features a custom-built computer desk designed specifically for him. The desk securely houses his computer and monitor within it, reducing clutter and keeping his equipment safe and easily accessible. This thoughtful addition allows him to enjoy his interests without the risk of damaging his valued belongings.
Life after Moving
Since moving into his new home, Olly has flourished in ways that have brought joy to both him and those around him. He now actively participates in daily activities at home and enjoys engaging with his local community in ways that align with his interests and preferences. The dedicated support team at iBC Healthcare has developed fantastic relationships with Olly, and they take great pride in seeing the positive changes this new chapter has brought into his life.
Watch Derbyshire Community Health Services (DCHS) Foundation Trust’s video below of Olly’s parents’ interview:
Olly has embraced new opportunities for learning and personal growth, developing skills such as telling time, understanding the days of the week, and improving his reading and writing abilities. His daily routine is enriched with in-home gym sessions, yoga accompanied by music, and plenty of fun activities tailored to his enjoyment.
Beyond his home, Olly has embarked on exciting adventures, visiting places like Skegness, Stonehenge, and Scarborough. He has also explored the wonders of the National Space Centre and enjoyed multiple trips to zoos, farms, and museums, broadening his experiences and creating new memories.
Olly’s parents share that when they first visited him in his new home with iBC:
“He was calmer. He was smiling a lot more,” said Sue (Olly’s Mum).
“We asked him if he was happy, he said yes and it showed,” said Owen (Olly’s Dad).
Olly holds his own tenancy, giving him the stability and independence he deserves. At iBC Healthcare, we truly believe that providing the right environment is key to delivering specialist support for individuals with complex needs. A well-suited home can make all the difference, fostering a sense of ownership, comfort, and empowerment.
Olly’s bungalow isn’t just a place to live; it’s his home for life, thoughtfully designed to meet his unique needs and preferences. This living arrangement offers a much-needed alternative to institutionalised care, ensuring that Olly can enjoy a fulfilling life within the community, surrounded by familiarity, everyday joy, and the support he requires.
We are thrilled to have been part of Olly’s journey to finding his forever home, where he now receives the specialist support he deserves. This milestone reflects the incredible collaboration between iBC Healthcare, Derbyshire NHS teams, and Olly’s family. From purchasing his house and undertaking bespoke adaptations to delivering tailored in-house training and ensuring Olly’s smooth transition, every detail was centred around Olly’s unique needs and preferences. Seeing Olly settled and thriving, with such positive feedback from those who know him best, has been wonderful to see.
At iBC Healthcare, stories like Olly’s are what drive us. Our mission is all about providing person-centred care that empowers individuals to feel safe, supported, and live self-directed lives. Just like in Olly’s case, we believe in listening to the people we support and their families, tailoring care to suit their unique needs, and ensuring they have a strong voice in their own journey. Whether it’s helping someone transition into their own home, offering meaningful activities, or providing highly skilled support teams, our focus is always on creating a nurturing and empowering environment.
Urgent Accommodation & Support for Complex Needs This Christmas
Christmas is a time for joy, connection, and comfort. But for some, it can bring unexpected crisis, especially for individuals with complex needs and their families. For individuals with complex care needs, the difficulties can be unimaginable. Changes to routine, dark nights, busy community spaces, altered surroundings, staff annual leave, the anxiety of the season, and the sad reality of spending Christmas in a hospital or institutional setting. At iBC Healthcare, we’re here to ensure no one faces the holidays feeling unsafe or unsupported.
If you support or know somebody who requires urgent accommodation and specialist care this Christmas, our dedicated teams are here to help. We can offer a safe, nurturing environment on an urgent basis across Respite, Residential and Supported Living services. We hope you don’t need us, but we are here if you do.
Because everyone, should have access to a home and the care they deserve, everyday.
At Tarry Hill, we are dedicated to providing exceptional, person-centred care for individuals with complex needs. Our compassionate team is committed to creating a nurturing environment where each resident can flourish and achieve their personal goals.
A Unique and Home-Style Setting
Tarry Hill is designed with care and compatibility at its core, comprising five individual houses, each accommodating 3 to 4 residents. This thoughtful layout fosters a sense of community while maintaining a homely and intimate atmosphere.
Focus on Compatibility: By offering smaller households, we ensure residents live in environments that suit their personalities, needs, and preferences, avoiding the feel of a large, typical residential home setting.
A Home for Life: Whether a resident stays with us for a lifetime or for as long as they need, Tarry Hill provides a true home, offering stability, security, and a supportive community.
Domestic Comforts: Each house is tailored to feel like a home, complete with cozy living spaces, personalised bedrooms, and shared spaces where residents can connect and enjoy day-to-day life.
Dedicated and Compassionate Staff
At the heart of Tarry Hill’s success are its incredible team members. Many Tarry Hill staff have recently celebrated long-term service milestones and were honored during iBC Healthcare’s Long Term Service Awards for their dedication and commitment. These team members exemplify the values of consistency and care, ensuring residents feel safe, supported, and valued every day.
Several Tarry Hill staff members have also been recognised as iBC’s “Star Performer of the Month”, a testament to their commitment to the people they support. Whether it’s going the extra mile to create meaningful experiences or finding innovative ways to meet complex needs, the staff consistently make a significant impact on the lives of the people we support.
Empowering Journeys: JB’s Wainwright Challenge
One of Tarry Hill’s remarkable residents, JB, who has a diagnosis of severe autism, embarked on an extraordinary quest to climb all 214 Wainwright peaks in the Lake District. With the support of Tarry Hill staff, JB has impressively summited 97 peaks in less than three years. This accomplishment is even more significant considering his support needs and the challenges he faces everyday.
Beyond the Wainwright Challenge, JB has also traversed Spain on foot and completed several renowned routes in the UK, including the Coast to Coast, Pennine Way, and West Highland Way. His determination and resilience are a testament to what can be achieved with the right support and encouragement.
A Community of Achievement
At Tarry Hill, we celebrate each resident’s achievements, no matter how big or small. Our holistic approach ensures that individuals with complex needs receive the comprehensive support they require to lead fulfilling lives.
Through dedication, tailored support, and a nurturing environment, Tarry Hill continues to make a positive impact on the lives of those we care for, proving that with the right support, extraordinary achievements are possible.
A Special Shoutout: Eloise Percival, Service Manager
Tarry Hill’s success would not be possible without the exceptional leadership of Eloise Percival, Tarry Hill’s Manager. Eloise is instrumental in fostering a culture of care, respect, and empowerment at Tarry Hill. Eloise’s dedication to maintaining a home-style, person-centred environment ensures that each resident receives the highest standard of care tailored to their unique needs. Her ability to lead with compassion and vision has created a thriving, supportive community where both staff and residents feel valued and empowered.
We are also delighted to share that following a recent independent audit, Tarry Hill received an “Overall Good” rating. This achievement is a reflection of the outstanding care and support the team provides every day.
A huge thank you to everyone involved in maintaining these high standards and continuing to make Tarry Hill a safe, supportive, and empowering home for residents. This accomplishment highlights the strength of the team, incredible culture of the service and the amazing individuals we support.
To make a referral, please email referrals@ibchealthcare.co.uk
#doamazingeveryday
Meet Faith!
Just three weeks ago, Faith moved into her very own home with the support of iBC, and she couldn’t be prouder to show us around! Her apartment at Cedars, Leicestershire, offers specialist 24-hour support, meaningful access to the community, and the freedom to plan her days exactly as she chooses. We are thrilled to see Faith thriving in her new home and are excited to follow her journey, including an inspiring 15-mile sponsored walk where she’ll be joined by iBC colleagues!
At iBC Healthcare, we are dedicated to creating enhanced opportunities within the community by providing the right support, the right environment, and the freedom for individuals to truly make a house a home. We believe everyone deserves the chance to thrive in a space that feels uniquely theirs, and Faith’s journey embodies this mission. We are excited to follow her progress and look forward to celebrating all she achieves as she continues to flourish in her new home and community.
Inspiring Progress: Claire’s Journey with iBC Healthcare and EUPD
Claire, a 36-year-old woman with a history of complex needs, has shown incredible progress with the support of iBC Healthcare. Diagnosed with Emotionally Unstable Personality Disorder (EUPD), Claire’s journey is a testament to the power of personalised care and least restrictive practices. EUPD, also known as Borderline Personality Disorder (BPD), is a mental health condition characterised by intense emotional instability, impulsive behaviours, and difficulties in maintaining relationships. For those living with EUPD, daily life can be challenging due to mood swings, a deep fear of abandonment, and tendencies toward self-harm or aggressive behaviour.
Before joining iBC Healthcare, Claire had spent her entire life in institutional settings that were not equipped to meet the complex needs associated with her Emotionally Unstable Personality Disorder (EUPD). Claire experienced frequent bouts of challenging behaviour, including incidents of challenging behaviour, attempts to self-harm, and heightened anxiety. These behaviours often escalated and were met with restrictive physical interventions to manage her safety. Claire’s last placement sadly broke down and a referral was made to iBC Healthcare, marking a turning point in Claire’s journey toward more compassionate and effective care.
iBC Healthcare, known for our expertise in complex mental health support, developed a tailored care plan for Claire with a focus on Positive Behaviour Support (PBS) models of support and approaches, which reduces reliance on physical interventions, offering more personalised and understanding care. This approach aligns with iBC’s commitment to providing the least restrictive environment possible for people with complex needs like EUPD.
Claire’s progress has been nothing short of extraordinary. Her staffing ratio has been reduced as her independence has grown. Notably since being supported by iBC, Claire has required only one minor intervention; a brief 50-second seated hold in 2023. “This marks a significant reduction in incidents for Claire,” said James Punch, PBS Lead. Highlighting how a reduction in physical interventions is a result of staff’s upskilling in PBS techniques. This has empowered them to listen and communicate more effectively with Claire, resulting in more independence and less reliance on restrictive safety measures.
“Reducing CPI Safety interventions is thanks to the overall upskilling staff within PBS practices, enabling us to listen & communicate back” Charlie Potter, Registered Manager at Lester Hall Apartments.
Living Life to the Fullest
Since joining iBC, Claire has experienced milestones she never thought possible. For the first time since she was seven, Claire has been on a holiday, with future plans to fulfil a lifelong dream of visiting Disneyland with her first overseas trip. Claire recently also achieved another personal goal by attending The Lion King musical in London.
Claire also attends a weekly disco, where she is described to “dance the night away” with her friends. This newfound ability to socialise and enjoy community activities reflects iBC’s core value of ensuring that the people we support are never isolated from opportunities for friendship and social interaction.
Claire’s first holiday since she was 7
Claire’s goal of seeing The Lion King reached
Skill Building and Personal Growth
In addition to her social breakthroughs, Claire has developed essential life skills with the help of Lester Hall Apartments’ activity-focused environment. The on-site activity kitchen, laundry room, gym, sensory room, and group trips have all contributed to her growing sense of independence. The in-house activity coordinator has been instrumental in designing engaging routines that keep Claire mentally stimulated and focused, a crucial aspect of reducing her challenging behaviours.
Prior to joining iBC, boredom and lack of structure would often lead to aggressive or self-harming behaviours. Now, Claire thrives with a packed schedule, gaining confidence and improving her daily living skills.
A Voice for Change
Claire has made remarkable personal progress and has even now embraced a new role as a co-producer in a pioneering training initiative at iBC Healthcare. Partnering with Dan Wade, Head of Learning & Development, and PBS Lead James Punch, Claire has played a crucial role in shaping a program that focuses on restraint reduction and addresses the unique needs of individuals with Emotionally Unstable Personality Disorder (EUPD). One of the program’s most powerful components is Claire’s heartfelt interview, where she openly discusses the detrimental impact of restrictive practices on her life before joining iBC. “I just wanted a life. The life I had before iBC was not healthy; at times, it made me feel so low I was thinking about ending my life, and that’s not right,” Claire shared. Her testimony now serves as a potent reminder to staff about the importance of listening to those in their care and prioritizing least restrictive practices whenever possible.
The co-produced program, centered around Claire’s journey, has been fully integrated into several key modules within iBC’s induction training, including Safeguarding Adults & Whistleblowing and Crisis Intervention Institute foundation training. By using Claire’s story as a learning tool, the program fosters a deeper empathy toward individuals with EUPD while reinforcing the critical importance of restraint reduction and personalized care practices. Modules featuring Claire’s video contributions include Person-Centred and Trauma-Informed Approach, Justification for Restraint, and Communication During Holds.
By involving Claire in the co-production of this essential training, iBC Healthcare upholds its commitment to ensuring that the voices of those we support remain at the heart of every decision. Dan Wade, who co-delivered one of the first face-to-face induction sessions with this material, observed:
“The benefits of person-centred, co-delivered modules with embedded videos were clear. New colleagues showed strong emotional reactions—empathy, joy—depending on the topic, and there was a shared sense of pride in delivering high-quality, trauma-sensitive care that truly makes a difference.”
Claire’s involvement in this initiative not only highlights her own incredible progress but also ensures that the practices that supported her transformation are shared with those who will continue to make a difference in the lives of others.
Looking Forward
Claire’s journey with iBC Healthcare exemplifies the transformative power of personalized, compassionate care. Through tailored support plans, a focus on independence, and a deep commitment to reducing restrictive practices, Claire now lives a life filled with joy, independence, and hope. With her Disney trip on the horizon and a continued drive toward self-improvement, Claire’s future looks bright—and iBC Healthcare remains by her side, ensuring she continues to thrive.
E, a young and vibrant woman with a diagnosis of autism spectrum disorder (ASD) and moderate learning disabilities, faced adversity when her former residential provision was closing. With no other care providers willing to accommodate her complex needs, E’s future looked uncertain and the need for alternative support and accommodation grew urgent. Many providers deemed her transition into a non-institutional setting unfeasible due to her heightened anxieties and history of challenging behaviours and with every assessment, came further rejection of supporting her.
Thankfully, iBC Healthcare had a different vision and stepped in with a commitment to ensure E wouldn’t face an inappropriate placement or worse, an unnecessary hospital admission given the urgency of her situation. iBC saw beyond the risk factors that deterred others and instead focused on the potential for E to live a fulfilling life in the community, where she could be understood and supported in line with her complex needs. This marked the beginning of E’s transition to Cedars, a specialised supported living service of 4 bespoke apartments in Leicester.
The journey wasn’t without its challenges. E had previously lived in a small single room, so adjusting to a spacious apartment and a large garden at Cedars was a significant change. The new environment, combined with the transition to new staff, was difficult for E to adapt to and her behaviour often reflected her struggle of communicating her anxiety. However, with meaningful communication, therapeutic PBS support, structured routines, and dedicated understanding from her new team, E began to settle.
E’s new home – Specialist Supported Living Apartments in Leicester (Cedars)
E moved into her new home in August 2024 and is beginning to thrive with the everyday freedoms of supported living. E is often seen relaxing in her sensory swing, goes shopping with the support of her staff team and enjoys the local pub for dessert! iBC is helping E thrive by providing tailored support that addresses her complex needs. We see all behaviour as communication, so instead of seeing E’s heightened anxieties and incidents as barriers, we have embraced these as opportunities to understand her better. By interpreting her actions and emotions in context, we continue to create an environment where E feels heard and supported – with patience, clear communication, and visual aids to help E express herself.
E’s mother has been closely involved, visiting weekly and sharing her happiness with how well E is adjusting to her new home. Together, they’ve been able to enjoy quality time doing the things E loves.
iBC continue to empower E by encouraging her to make choices about her day, from selecting activities to deciding on meals. Our approach to positive behaviour support allows us to proactively prevent incidents by recognising her triggers and avoiding overstimulating environments. E’s staff are trained to respond with calmness and reassurance, helping E feel safe and supported, even on difficult days.
As E continues to settle, we see a bright future ahead. We’re excited about the new opportunities Cedars offers her for joy, freedom, and exploring her goals in a safe, functional, non-institutional setting. E is already on her way to achieving one of her goals of going swimming, which her support team are helping E work towards at a pace that suits her.
It’s difficult to imagine where E might be today, given the uncertainty and challenges that came with the closure of her previous home. This is why we do what we do – to provide essential support to individuals like E, ensuring they can thrive. We’re incredibly proud to have helped this happen when it was needed most.
Thank you to E, her Mum, MDT and the iBC Supported Living Team in Leicester, for your continuous dedication to #doamazingeveryday.
Transforming Care, Transforming Lives: J’s Story
J is a young man with complex care and support needs who has faced numerous challenges, including multiple placement breakdowns. These disruptions led to ongoing instability, unmet support needs, and increasingly challenging behaviour. Diagnosed with Autism, ADHD, and a Learning Disability, J spent much of his life without the specialised support or environment necessary for him to thrive. He moved from one placement to another, each time hoping to find a place he could truly call home.
J struggles to express his needs and emotions verbally, so his behaviour often reflects his mood. He can become easily frustrated, and his behaviour can escalate quickly, requiring highly trained staff to anticipate his needs and emotional state before incidents occur. At 18, J was placed in a shared, non-specialist-supported living provision. Unfortunately, it wasn’t long before the placement began to break down. J has difficulty tolerating loud noises, busy environments, and changes to his routine without thorough transitional support. These factors, combined with the new shared living situation, triggered severe behaviours that posed risks to himself and others, and his mental health rapidly deteriorated. Staff became fearful of J, affecting their ability to provide the meaningful care and support he deserved. Eventually, J was sectioned under the Mental Health Act, and this cycle of instability continued into his adulthood.
During J’s time in seclusion in Rotherham, his interactions with others were minimal. Isolated from his peers and the community, his behaviours escalated as a result of heightened anxiety, with a lot of time spent alone on his iPad. Thankfully, a referral was made to iBC Healthcare, recognising our expertise and ability to offer a highly personalised transition to a single-occupancy property. Unlike previous experiences, iBC Healthcare approached J not as a set of challenges or risks but as a person who deserved understanding, respect, and the chance to flourish on his own terms. The process was not without its difficulties. Obstacles around funding, the urgency of the move, and the need to advocate for J every day persisted for months. However, iBC Healthcare remained confident in our ability to make a significant impact on J’s life. Once the placement was approved, we carefully planned a gradual transition while J’s new home in Sheffield was being refurbished. We collaborated closely with the Rotherham, Doncaster, and South Humber NHS Foundation Trust to prioritise moving J from the seclusion suite to an open ward. During this time, we reviewed J’s past placements, identifying what worked and what didn’t to build the foundation for a sustainable placement, with the goal of ensuring J would never face this situation again.
J’s new bespoke home in Sheffield
In close partnership with J’s multidisciplinary team (MDT), iBC’s Positive Behavioural Support (PBS) Lead, James Punch, visited J over a six-week period to establish a relationship. During transitional visits to J in seclusion, we observed J to spend much of his day pacing his room with a sheet over his head, he would hoard pieces of paper, not engage in personal care and staff members would observe J via CCTV, periodically placing food on the floor and quickly closing the door. James Punch understood that J was lacking significant interaction, so began taking small steps to connect with J, such as placing a sheet over his own head and playing with a sensory ball. J was engaged and watched James, which the staff expressed he had not done before. Sometime later J said hello to James and started laughing at his movements, which was notably the first positive interaction he’d had in some time and the first step towards a good relationship. Knowing that trust is essential for J, James worked with the hospital team to share strategies, such as intensive interaction, positive risk-taking, and meaningful play, while developing a robust PBS plan for his eventual move. JJ developed a strong connection with James, even requesting photographs of his new home and for it to be decorated in his favourite colour, blue!
“Feedback from the ward was excellent regarding James’s approach with J and the work you are doing to support J in coming out of seclusion,” – Rotherham Commissioner
After several visits and J repeatedly asking for the door to his seclusion suit to be opened, James worked with the hospital to prepare a lounge for J, ensuring it was safe and there were activities and toys waiting for him. James supported the hospital staff to help them feel confident in their interactions with J in preparation for his seclusion suite door to be opened. It was anticipated that J would present with risk behaviours in the lounge however reflecting the power of positive risk-taking, this wasn’t the case.
“When the doors opened, J appeared so happy. He spent of time in the lounge playing with a selection of toys that I had left around the room, and he interacted positively without swearing. He moved around the rooms freely and showed no behaviours of concern.” said James.
With the access to the lounge going so well, iBC now wanted the opportunity to interact with J outside. James said: “J played football with me and danced in the rain. We sat and played with Lego for hours, building a fish and a house!” Notably very different to the way J was described as “hiding” from staff members before the transition began. Just a few weeks later, J was ready for discharge, and his bespoke bungalow in Sheffield, complete with a dedicated, person-centred staff team, was waiting to welcome him.
In May 2024, J moved into his forever home and has since made remarkable progress. Milestones that once seemed out of reach have become part of his everyday life. J now engages with his community, shops for groceries, visits the barber, and even cooks his meals. His support ratio decreased from 3:1 to 2:1 within just 12 weeks—a significant indicator of the reduction in incidents and the positive relationships he has built with his support team. Since moving into his new home nearly six months ago, there have been only two incidents, both managed calmly and effectively by a team that truly understands him, preventing escalation.
J’s support ratio was reduced from 3:1 to 2:1 in just 12 weeks – Milestones that once seemed out of reach have become part of his everyday life.
But perhaps the most profound testament to the transformation iBC Healthcare has fostered is J’s own recognition of his happiness. For someone who spent so much time feeling confined and misunderstood, expressing satisfaction with his home and the support he receives is an incredible achievement. J’s story isn’t just about changing a placement, it’s about transforming a life. His journey is a powerful reminder that everyone deserves the chance to be understood, supported, and given the opportunity to live their life to the fullest. Today, J is living the life he wants, free from the seclusion that once defined him.
A huge thank you to J, his incredible support team, iBC’s PBS team, the operational colleagues of Supported Living South Yorkshire, and J’s MDT. We look forward to all that J will undoubtedly accomplish in his bright future ahead.
