Flexible to assist with emergency referrals at the quickest turn around led by SW, Carers etc
Complexed cases that lengethen the time-frame to house the individual – Court protectiom
Easy cases with quick turn around of housing – capacity to choose where they want to live
18+
Individual basis
Link this article to SA article on page 2 of news article
Fire health and safety management
Ayaz Lalani Attends Prestigious Health and Safety and Fire Event at The NEC, Birmingham
Ayaz Lalani recently attended the annual Health and Safety and Fire event held at The NEC in Birmingham. This highly anticipated event, organized in collaboration with the Estates & Facilities department, serves as a crucial platform for showcasing the latest advancements in technology and information in the fields of fire safety and health and safety management.
The Health and Safety and Fire event is designed to provide visitors with insights and tools to achieve and maintain the highest standards in fire safety and health and safety management. By bringing together industry experts, technology innovators, and safety professionals, the event offers a unique opportunity to explore new products, attend informative sessions, and network with peers committed to enhancing safety practices.
During the event, attendees had the chance to engage with leading experts and discover cutting-edge solutions that address current challenges in the safety sector. The exhibition featured a wide range of products and services, from advanced fire detection systems to innovative health and safety management software. These technologies are essential for organizations aiming to protect their personnel and assets while complying with regulatory standards.
Ayaz Lalani’s participation underscores the importance of staying updated with the latest trends and developments in health and safety. By attending such events, professionals like Lalani can bring back valuable knowledge and best practices to their organizations, ensuring that they remain at the forefront of safety and compliance.
The NEC, Birmingham, provided an ideal venue for this event, offering ample space for exhibitors and attendees to interact and exchange ideas. The collaboration with the Estates & Facilities department further enhanced the event’s relevance, highlighting the critical role of facility management in ensuring safe and compliant work environments.
Overall, the annual Health and Safety and Fire event continues to be a cornerstone for professionals dedicated to maintaining and improving safety standards. Through events like this, the industry can foster a culture of continuous improvement, innovation, and shared learning, ultimately leading to safer and more efficient workplaces.
Discover the Perfect Accessible Living Solution: A Corner Plot Property with Comprehensive Support Services
A home that offers both comfort and comprehensive support services. Our newly available property features four exquisite apartments, designed to cater to diverse needs and lifestyles, ensuring that everyone can find their perfect living space.
Ground Floor Apartment: DDR Compliant and Wheelchair Accessible
Our ground floor apartment is fully DDR compliant and wheelchair accessible, making it an ideal choice for individuals with mobility needs. The apartment includes essential features such as grab hold rails and a ramp, ensuring ease of movement and independence within the home.
Modern Amenities: Kitchen and White Goods Included
Each apartment comes with a fully equipped kitchen, complete with modern white goods. This ensures that residents have all the necessary appliances at their disposal, making daily living convenient and enjoyable.
Comprehensive Therapeutic Support Services
Residents will have access to an array of therapeutic support services, including Positive Behavior Support (PBS), Occupational Therapy (OT), and Psychology. These services are designed to enhance well-being and provide holistic support tailored to each individual’s needs.
Advanced Training for Support Staff
Our commitment to quality care is reflected in our bespoke in-house advanced training for support staff. The CPI Safety Intervention training is specifically tailored to support each resident’s unique needs, ensuring a safe and supportive living environment.
Robust 24-Hour Support
We offer 24-hour support in highly robust, yet non-clinical accommodation. This approach ensures that residents receive the necessary care while enjoying a homely and comfortable atmosphere.
Convenient and Ample Parking
The property boasts dedicated parking spaces for up to 4-5 cars, providing ample parking for residents and visitors alike.
Spacious Gardens
Situated on a corner plot, the property features front, side, and rear gardens, offering plenty of outdoor space for relaxation and recreation.
Prime Location
Located in a prime area, the property is close to a variety of shops and amenities, including Selly Oak Shopping Park. Birmingham city centre, with its extensive shopping facilities, is just 2 miles away.
Proximity to Key Locations
Healthcare: The renowned Queen Elizabeth Hospital is within easy reach, ensuring quick access to medical care.
Recreation: Residents can enjoy nearby recreational facilities such as Edgbaston Golf Club and Cricket Ground.
Transport: Both Selly Oak and University rail stations are approximately 1.2 miles away, providing excellent connectivity. The nearby A38 offers direct access into Birmingham city centre and southbound towards the M5 motorway.
Parks: Outdoor enthusiasts will appreciate the proximity to Holders Lane Playing Fields, Cannon Hill Park, and Highbury Park.
This property offers a perfect blend of modern living, accessibility, and comprehensive support services. Whether you’re seeking a supportive environment for yourself or a loved one, this corner plot property is designed to meet a variety of needs while ensuring comfort and convenience.
Don’t miss out on this exceptional living opportunity. Contact us today to arrange a viewing and experience the unique advantages of this remarkable property.
Pa: Overcoming Anxiety
PA was suffering with anxiety so severe that it was not possible for him to be out of the house for 10hrs, and he could not use private transport to gain access to the community.
Having not received support for 8 months before coming to (XXX day service). It required patience to gain PA’s trust. As a result of his heightened anxiety, he was experiencing challenging behaviour whereby it was required for staff to be trained in physical intervention when supporting him due to concerns for his well-being, and the safety of those around them. Recognising the importance of addressing this issue, the support team at the day service worked diligently with the PA’s family to develop a plan to ease his anxiety and help him overcome their fears.
Through this collaborative effort of trust building and establishing a rapport that allowed the day service to gradually introduce the idea of PA using public transportation. This was no small feat, as the client had previously expressed significant resistance to the idea.
However, with persistence and patience, PA was eventually able to express a desire to use transportation. This breakthrough marked a major milestone in his journey towards independence and confidence.
The crowning achievement came to achieve his goal and took a trip to the Meridian using public transportation. This successful outing not only demonstrated his growing confidence but also highlighted the effective partnership between the support team and the family.
This remarkable story serves as a testament to PA for working with the support team at (xxx Day Services xxx) overcoming his anxiety and believing in himself to reaching his wishes.
We are proud of PA for this achievement, and well done to (xxx Day services) for working together to #DoAmazingEveryday
Fardorough Cottage
Day Centre
Dance Classes Bring Joy to Our Day Centre!🥳
We’re thrilled to share an amazing story of how our day centre has come together through the power of inclusion and community!
One of the people we support who attend our day centre have found a new passion in dance classes in the community. They had such an incredible time that they convinced the rest of the day service to join in on the fun!
As the numbers had increased dramatically, the weekly class had to increase its days from once a week to twice a week.🧡
This has been an incredible opportunity to get the people we support out into the community and we have seen their confidence shine ever since. The energy is electric, and everyone is having a blast. It’s amazing to see the joy on their faces.
This is what it means to create a truly inclusive environment – where everyone feels valued, supported, and empowered to pursue their passions. We’re so grateful for the opportunity to provide these experiences and watch our participants thrive!
Well done to our dedicated team at the day services for making this happen! And thank you to our wonderful participants for bringing so much joy and enthusiasm to these classes, you really #DoAmazingEveryday👏
Service Spotlight – Dovecote
Family fun day:
The Dovecote had a family fun day and what an incredible turn out this was! 🙌
With music, tasty food and games. Many went home having won a prize on the raffle!
We can now confirm that a whopping £1151.59 has been raised towards days out and activities from this event!👏
Manager, Rebecca’s ‘thank you’!
A Sweet Treat to Brighten Up the Day!😋
To show appreciation for all the hard work and dedication the team at Dovecote do everyday, Residential Manager Rebecca Bond decided to surprise them with a special treat!
“It was just to say thank you to all of them for just being fabulous” Rebecca said.
We’re so grateful for our amazing team members who go above and beyond every day. They truly are the best, and we’re so lucky to have them! Continue to #DoAmazingEveryday🧡
OneFest
Dovecote residential home attended OneFest March in Mansfield town centre last week!📣
This annual march is aimed support the demand more opportunities for people with Learning disabilities and Autism.
What an incredible turn out for such a much needed cause. Well done all, you really #DoAmazingEveryday 🧡
Lunch outing
Group lunch outing
Dog visit
Dog visited Dovecote
Strawberry Garden
NH grew her own Strawberry Garden
Birthday treat
RC visited the war museum for his birthday
National Swimming Day!
July 11th marked National Swimming Day, and what better way to celebrate than by diving into the joy of swimming?
No two days are the same within the residential services. Who have delved in to celebrating this day with their own unique ideas of making it as fun as possible for the people we support, and the team.
Splashing into Inclusion!
At Fordrough Cottage in Birmingham, swimming is a regular activity that brings joy and excitement to the people we support. While many days are spent enjoying the communal swimming pools, we also understand that some individuals may not feel like venturing out of their comfort zone or may require a more personalized experience. To cater to these needs, the team brings the swimming pool to thee home! By setting up an inflatable pool in the safety of their own environment, ensuring that everyone can participate and enjoy this wonderful activity. This unique approach tailors the experience to each individual’s needs, creating a sense of fun and inclusivity that is hard to replicate in traditional communal settings.
Beach Day Becomes a Sweet Celebration!
Meanwhile, Tarry Hill in Derbyshire had high hopes of spending the day at the beach, but Mother Nature had other plans. Undeterred by the English weather, the group decided to adapt and make the most of their swimming-themed plans. They donned their finest fancy dress swimwear, transforming their living space into a beach-inspired haven. To add to the seaside atmosphere, they indulged in a plate of delicious fish and chips, complete with crispy batter and tangy tartar sauce.
But the pièce de résistance was the Tarry bake-off, where each of the 4 homes went against each other and got creative with their cake baking and decorating skills. Everybody had the same ingredients so the competition was played fair. The impromptu celebration turned out to be a success, filling the day with laughter, fun, and memories that will last long after the rain clears up.
It was meant be swimming themed cake decorations, however this was washed away with the competitiveness and it became a wash with different designs! Votes were made in the courtyard at 8.30pm where the roar of laughter, clapping and talking could of be heard for miles around the Peaks. With the Lodge who entered their cake with one minute to spare!
As we celebrate National Swimming Day, we’re reminded that even on days when the weather doesn’t cooperate, there’s always a way to have fun. Whether it’s donning fancy dress, enjoying tasty treats, or getting creative with baking, there’s no shortage of ways to make a splash. So why not take a cue from Tarry Hill and Fordrough Cottage and plan your own swimming-themed celebration? With a little imagination and creativity, you can turn any day into a splashing good time!
Well done to everybody for participating, continue to #DoAmazingEveryday!
For information on vacancies, or to make a referral please contact referrals@ibchealthcare.co.uk
good news story about the loan and new funding, please could you contact the health investor to see if they would work with us on a story to share that we have nee funding to continue our aim of offering quality support and housing to those who need it etc
MB’s Transformation: Overcoming Anxiety
MB, a vibrant individual with a zest for life. She loves to dance, sing and loves a good adventure. She loves to immerse herself in activities that bring her joy. She is known for her enthusiasm in parties, performances, musicals, dancing, and singing. Her love for hair and makeup further showcases her adventurous spirit and desire to express herself creatively. Additionally, MB finds joy in shopping and has a particular affection for all things Disney, which adds to the uniqueness of her character.
MB has a diagnosis of Learning Disability, Emotionally Unstable Personality Disorder, and Anxiety Disorder, along with anti-social personality traits. Leading to barricading, self-harm and verbal abuse. She was no longer able to attend dance classes which she truly loved due to behavioural issues. Having spent her entire adult life in residential homes, It is known for MB to have issues around attachment.
Following discharge from hospital due to being detained under the Mental Health Act, MB came to Lester Hall Apartments in 2022 . Its was required for her to have 1:1 support 24 hours a day. The team at Lester Hall Apartments having been working with MB ever since to build a strong relationship to support her in giving her the life she really deserves.
MB has since come a long way with social interaction, restrain reduction and as a result she has built a new sense of confidence. She has made friends at a Disco she attends, where she joyfully dances the night away, revelling in the connections she has created. In a significant milestone, having not been on holiday since the age of 7, MB was finally able to experience a holiday in Skegness. This marks a significant achievement in her journey towards independence and enjoyment of life. This was just a stepping stone to helping her achieve her dream of going on a plane, to which the team at Lester Hall Apartments are working towards her visit to Disney Land, Paris. This goal signifies not only her adventurous spirit but also her ongoing journey of recovery and self-discovery.
Progress and Transformation
The progress MB has made since 2022 is remarkable. In April, she experienced only one incident; this is a stark contrast to three incidents in March. All incidents prior to this have occurred without the need for physical restraint, highlighting a significant reduction in conflicts and the effectiveness of the supportive environment at Lester Hall.
The aim is to allow MB to live a life free from restrictive physical interventions. Their commitment is evident in all the positive experiences MB is beginning to enjoy. For example, she experienced just one low-level seated hold for 50 seconds on May 8, 2023, a testament to her growth and the improved support strategies in place. Which has had a positive impact on her overall confidence and self-esteem that is evident by how much will she has to take on new adventures and make new friends.
MB’s story is one of resilience and the power of effective support systems. With the right care and encouragement, she is carving out a new path for herself filled with opportunities to explore her passions. As she continues to embrace life’s adventures, MB serves as a reminder of the transformative impact of compassionate care within supportive communities like Lester Hall Apartments.
Well done MB and the team at Lester Hall Apartments for working together for this incredible outcome. We cannot wait to learn what new adventures lie ahead for MB. You really have showcased how to #DoAmazingEveryday
YB transformation:
[10:25] Kelly Brown
YB is doing amazing, he has settled in well, he loves his new place, his routines are being adhered to and are being completed without any concerns or issues. YB staff team is doing amazing they are so dedicated and commited to making this work for YB The guys that have been with myself from the start with YB are so commited to making this work and are doing just that
and day centre have said that they wouldn’t even know he has left the agnes unit
Yes I made sure that all the house was ready for him on his arrival, doors open, favourite meal in the oven, his pec board completed give staff the advice on where to be and what needs to be done
And it was amazing, YB was looking around, smiling interacting welll with staff
he loved his sensory room, bean bags, sat at the kitchen with staff, had his food and has been following his routines well
I am so please of what my team have managed to accomplish from where we were in AJL to where we are now they have done amazing, gained YB trust and fulfilling his needs
AA work S4C
AA’s neighbour owns a restaurant called Steak & Lounge. Every Tuesday, AA visits the restaurant with his keyworker to engage in voluntary work. Although there was a time when AA was reluctant to attend, the encouragement from a new keyworker and his family has helped him resume his duties. AA now contributes by cleaning tables and greeting guests. We are extremely proud of AA for his dedication and perseverance in returning to work.
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IBC Healthcare: the benefits of Solo Occupancy properties
Supported living is designed to help individuals with disabilities and long-term conditions maintain their independence while enjoying the benefits of having their own home and private space. Although residents are encouraged to live independently, assistance is readily available to address physical or mental health challenges, as well as to offer support with daily tasks like budgeting, self care, accessing the community and home maintenance.
Typically, supported living arrangements are found in apartment complexes where individuals with similar needs can reside together while having access to nearby support services. Many individuals prefer this living arrangement as it fosters independence and self-sufficiency, which are crucial for developing life skills and enhancing self-esteem, all while allowing easy access to necessary care. Solo bungalows are also an option of supported living for those who may struggle with close-knit communities but having access into the community whenever they wish with their support team still allows them to not feel isolated.
Supported living is often seen as the most suitable option for individuals who require some assistance but are capable of managing most daily activities on their own, such as personal hygiene and basic meal preparation. This option can be especially appropriate for those with significant symptoms from learning disabilities or mental health issues, who are still able to meet their essential needs with some support. This could include individuals experiencing more pronounced mental illnesses, such as bipolar disorder or substance dependence, as well as those with learning disabilities like autism, Down syndrome, or cerebral palsy, who may still benefit from consistent assistance.
We all wish to have a home to call our own, and everybody deserves to have that.
When determining whether to choose supported living or residential care, it is important to evaluate the level of independence that the individual can maintain. Assessing whether someone can perform basic personal care tasks independently can help guide this decision. For instance, if the individual requires assistance for activities like using the restroom, residential care might be more appropriate. However, if they can bathe themselves but need help with meal planning and budgeting, supported living could be an ideal fit.
Supported living encompasses programs that offer personal care within the framework of living in one’s own home. This care is usually arranged through a separate contractual agreement from that of housing. While accommodations are frequently shared among small groups, they can also be arranged as single households.
The essence of supported living is empowering adults with support needs to live independently in their homes while receiving the assistance they require. This setup enables individuals to choose their living arrangements, and support preferences, thus facilitating a high degree of personal autonomy in their living environments.
Care and support services are tailored to meet each person’s requirements, with an emphasis on fostering and enhancing independence. Support workers visit individuals to help them lead their desired lifestyles and access necessary services and social activities. While meals are not provided, assistance with grocery shopping and cooking is available as needed.
Although supported living and housing with care share similarities, they are generally categorized separately. Individuals in supported living arrangements maintain their own tenancy agreements and are accountable for their living expenses. Personal care and housing services are governed by distinct contracts. Residents may also be eligible for various benefits to help with costs, including housing benefits under Universal Credit, Personal Independence Payments (PIP), Employment and Support Allowance (ESA), and Attendance Allowance (AA), as well as possibly receiving grants for property adaptations.
Supported living with IBC stands out because it offers comprehensive support, including 24-hour assistance and opportunities for community engagement, ensuring that individuals never feel isolated in their homes. This approach empowers individuals to participate in clubs, classes, and activities of their choice while receiving the necessary support to thrive. IBC believes in the power of choice, and promotes independence so that individuals continue to gain new life skills to feel accomplished and #DoAmazingEveryday.
Quality Account From 2025 – 2026
At iBC Healthcare, quality is not a standalone measure — it is how we show up for people every single day. Our Quality Account for 2025–26 is our honest account of what we have achieved, where we have focused our energy, and how we are continuing to build the systems, teams, and practices that underpin safe, personalised support for every person we work with.
This has been a year defined by maturity. We have moved beyond establishing the foundations of quality governance and begun the deeper work of embedding and sustaining them — ensuring the standards we set are not only met, but lived out in the daily experiences of the people we support. –Read our Full Quality Account 2025 – 2026 here
100% Good — and pushing further still
We are proud to have maintained a 100% ‘GOOD’ CQC rating across all rated services — but Good is our baseline, not our ceiling. This year we set our own internal benchmark aligned with CQC’s Single Assessment Framework and our principle of Nothing Less Than Good.
That commitment showed up in our inspection results. Fordrough Cottage, Supported Living North, and Supported Living Nottinghamshire all achieved the benchmark in their internal inspections — carried out by our Quality Team and focused on lived experience, risk management, and the quality of person-centred practice. We really do amazing every day, and these results show it.
Alongside our formal audit schedule, we delivered 99 quality support visits and 121 spot checks across our services — a phenomenal 480% increase on the previous year’s 17 visits. Every service received at least one mock inspection, at least two focused audits, and monthly desktop monitoring. Services receiving regular visits have shown more consistent practice, stronger documentation, and greater confidence — and visits have been instrumental in identifying emerging risks before they escalate.
This is what we mean when we say quality is not done to services — it is built with them.
Expanding our therapeutic offering
One of the most significant developments this year has been the launch of our Therapeutic Framework in November 2025. This brings together our two core therapeutic pathways — Positive Behaviour Support (PBS) and Mental Health — into a single, unified approach grounded in our values and our commitment to Homes not Hospitals.
The Framework ensures that therapeutic thinking is embedded into daily care, leadership decisions, and multidisciplinary practice across the organisation — not treated as a specialist add-on. For the people we support, many of whom have co-occurring needs and have experienced significant adversity, this matters enormously.
A key part of this has been the introduction of our Mental Health Lead — a registered nurse who brings expertise in trauma-informed care and complex mental health support. Since joining, we have seen real improvements in how mental health presentations are identified, assessed, and responded to, with a clear referral pathway ensuring the right support is in place quickly. The Mental Health Lead works in close partnership with our PBS Team, reducing the risk of gaps or conflicting approaches and keeping the person’s overall wellbeing firmly at the centre.
“Quality is not a standalone department — it’s a shared value. We’re building a culture where improvement is continuous, feedback is welcomed, and every individual is seen, heard, and valued.” — Anna Goscombe, Director of Quality & Therapeutic Services
Keeping people safe — the numbers speak
Our commitment to health and safety delivered significant, measurable results this year. Total recordable safety incidents fell by 34% year-on-year, with RIDDOR-reportable incidents reducing by 38%. Slips, trips, and falls — historically our largest incident category — reduced by nearly 50% following enhanced housekeeping standards introduced in early 2025.
Every external inspection during the period — including fire authority visits, local authority quality assurance, food hygiene, and infection prevention and control — was completed with 0 breaches. All residential care homes achieved a food hygiene rating of 5, and 73 fire risk assessments were completed across our estate.
Health, Safety & Fire training now stands at 91% completion across the workforce, and 18 Health First Aiders have been trained and deployed across all sites. Our Employee Assistance Programme saw uptake of 8.4% — above the 5–6% industry benchmark — reflecting a workforce that feels genuinely supported.
A home that works: Glenfield Farm Phase 2
In January, we proudly celebrated the opening of Glenfield Farm Phase 2 — solo bungalows set across peaceful farmland in the West Midlands, delivering safe, personalised homes with private gardens, robust specifications, and inclusive design features for people with complex needs.
“These homes were built with purpose — combining comfort, dignity and safety, so that people with complex needs can truly thrive in the community. It’s exciting to see this vision realised and to share it with the people who matter most.”– Head of Estates
A digital journey — advancing with purpose
Our digital capability has advanced considerably this year. Electronic recording and incident management are now fully embedded across all our services, with Nourish Safety implemented at 100% of services — bringing incident management into the same ecosystem as care planning and tightening feedback loops so teams act on learning faster.
We are also thrilled to have been invited back into the Early Adopters Programme for Nourish Confidence, which will pull the right information into one place and give us clearer visibility of emerging themes across the organisation. And we are actively exploring the responsible use of artificial intelligence so our teams spend more time with people and less time on process.
The people at the heart of it
Behind every number is a person. This year, GT moved into his supported living home just over a year ago — and with a consistent team who understand his communication style and preferences, he has gone from strength to strength, building confidence, developing independence, and enjoying a greater sense of wellbeing in his daily life.
“GT has made excellent progress since moving to his home. Over the past year we’ve seen significant growth in his independence, confidence, and daily living skills.” — Israel, Field Care Supervisor
We also had the privilege of working with H, who took part in our careers event as an Honorary Recruiter — asking candidates thoughtful, scenario-based interview questions drawn from lived experience. H’s involvement is exactly what genuine co-production looks like, and it reflects our commitment to ensuring the people we support are active participants in how iBC grows and develops.
Looking ahead: our 2026/27 priorities
Ahead of the new financial year, colleagues came together for our 2026/27 Strategy Day — a moment to pause, reflect, and reconnect with the purpose, people, and culture at the heart of everything we do. The message was clear: culture drives performance, and when we live our values, positive outcomes naturally follow.
“When we hold quality, we are holding people’s lives.”
Our ambition for 2026/27 is a sustainable 93% occupancy across all services, with our commitment to Nothing Less Than Good and Towards Excellence remaining unwavering. Our priorities for the year ahead include:
Transitioning 100% of services onto the Nourish Confidence auditing platform
Launching iBC Academy — a bespoke learning pathway offering clear routes to progression for our people
Strengthening our offer for young adults transitioning into adult services, with new residential and 16+ provision
Embedding our mental health offer through the implementation of Recovery Star, capturing individual journeys and outcomes
Expanding our digital capability, including the responsible use of artificial intelligence
“We move forward with ambition, purpose, and an unwavering focus on the people at the heart of everything iBC Healthcare does.” – Jenny Payne, CEO & Nominated Individual
📩 Contact Us
For media enquiries, further information, or to speak to our team about this story:
We’d love to hear from you — whether it’s to learn more about our services, make a referral, or discuss partnership opportunities.
#DoAmazingEveryday
The IBC Healthcare Academy of Excellence
The IBC Healthcare Academy of Excellence: investing in the people behind exceptional care.
Great care doesn’t happen by accident. It comes from people — skilled, confident, and genuinely valued for the difference they make every day.
That’s the thinking behind our newest commitment: the IBC Healthcare Academy of Excellence, a learning and development initiative built for the 1,300 colleagues who support people with complex autism, learning disabilities, mental health needs and behaviours that challenge.
Why now?
We asked ourselves a simple question: how do we better support the people who spend their working lives caring for others?
We already had solid training in place. But solid wasn’t enough. The people we support deserve teams who feel inspired, stretched, and proud of the work they do — not just trained to a baseline. So we decided to go further.
The Academy is our answer.
Four pathways, one purpose
The Academy is built around four areas, each designed to grow both the person and the practitioner:
Care Practice — sharpening the core skills that keep person-centred support at the heart of everything we do.
Specialist and Therapeutic Support — deeper expertise for colleagues working with people who have complex, individual needs.
Mental Health and Wellbeing — resources and training that build resilience, both for the people we support and for the teams supporting them.
Leadership and Management — developing the next generation of leaders, and strengthening those already in post.
Learning that actually lands
This isn’t a tick-box exercise. Each pathway blends self-directed study, collaborative learning, real-world application, and expert-led sessions — so what colleagues learn on Monday can shape how they work on Tuesday.
It’s flexible, it’s practical, and it’s designed to meet people where they are in their careers.
What this means for the people we support
When teams feel confident and capable, care improves. It’s that direct. The Academy means:
More skilled, motivated colleague at every level
Stronger, more consistent person-centred support
Better outcomes for individuals and families who rely on us
Launching this summer
The Academy of Excellence rolls out across IBC this summer. We’re proud of it — but more than that, we’re excited about what it will mean for our colleagues, the people we support, and the communities we work in.
Because at IBC, we don’t just want to deliver care. We want to Do Amazing Everyday.
#DoAmazingEveryday
Intent to Impact: Bringing Our Purpose to Life
Earlier this year, colleagues from across iBC Healthcare came together for our 2026/27 Strategy in Action Day — a moment to pause, reflect and reconnect with the purpose, people and culture that sit at the heart of everything we do.
The day opened with a shared belief that continues to guide us:
“We believe in #HomesNotHospitals — places where people feel safe, valued and supported to live fulfilling lives.”
This principle shapes how we lead, how we support one another and how we design care that genuinely makes a difference.
Progress That Reflects Our Values
Over the past year, teams across iBC Healthcare have worked together to deliver strong, meaningful progress. Residential services reached 100% occupancy, supported by improved commissioner relationships, greater service visibility and colleagues proudly presenting their homes at their best.
Looking ahead, our ambition is a sustainable 93% occupancy across all services, ensuring the right people are supported in the right homes, at the right time.
Alongside this, our commitment to Nothing Less Than Good, moving Towards Excellence remains unwavering. Through strengthened governance, evidence‑based practice and continuous learning, services continue to build confidence, readiness and quality — because great care is never accidental.
“When we hold quality, we are holding people’s lives.”
One of the most encouraging indicators of our culture in action has been a significant reduction in staff turnover, outperforming the wider sector. This improvement reflects something we believe deeply: retention isn’t driven by policies alone — it’s shaped by leadership presence, trust, development and support offered every single day.
“Turnover is not an HR programme. It’s how we lead and support our teams every day.”
The 5 C’s: Culture in Action
More than focusing on metrics, the Strategy in Action Day centred on how we work together. Our 5 C’s behaviours — Collaboration, Care, Commitment, Courage and Continuous Improvement — were brought to life through real examples and honest conversations.
Colleagues spoke about the importance of speaking up early, supporting peers beyond individual services, learning from feedback and following things through to resolution. The message was clear: culture drives performance, and when we live our values, positive outcomes naturally follow.
“When we live the 5 C’s, the numbers take care of themselves.”
Investing in People: The iBC Academy of Excellence
A major highlight of the day was the launch of the iBC Academy of Excellence — a structured, multi‑pillar approach designed to build confidence, capability and long‑term career pathways across the organisation.
The Academy brings together learning, mentorship, assessment, recognition and four specialist pillars including care practice, leadership, clinical expertise and wellbeing. It represents a long‑term investment in our people and the future of iBC Healthcare.
As the day came to a close, one message resonated throughout the room: every role, every action, every interaction matters.
By living our values, supporting one another and staying true to our belief in #HomesNotHospitals, we continue to create places where people can thrive — and a culture where colleagues feel proud, supported and inspired.
“Together, we will drive excellence and create a lasting, meaningful impact.”
#DoAmazingEveryday
A Journey of Growth and Independence: GT’s Story
At IBC Healthcare, we are proud to celebrate the achievements of the people we support. GT’s journey over the past year is a wonderful example of how the right environment, a consistent staff team, and personalised support can help someone truly flourish.
Since moving into his supported living home on Recreation Road just over a year ago, GT has gone from strength to strength. With a dedicated and consistent team who understand his needs, communication style, and preferences, he has been able to build confidence, develop independence, and enjoy a greater sense of wellbeing in his daily life.
Growing Independence
GT has made since settling into his home:
“GT has made excellent progress since moving to Recreation Road. Over the past year we’ve seen significant growth in his independence, confidence, and daily living skills.”
Israel, Field Care Supervisor
GT has developed strong independent living abilities, particularly around preparing his own meals. One of his favourite routines is making his morning lemon curd sandwich. He also enjoys spending time in the community, where he regularly goes walking and shopping.
With minimal staff supervision, GT is now able to complete his grocery shopping independently, demonstrating good budgeting awareness and decision-making skills. He also attends his appointments without difficulty, showing responsibility for his health and wellbeing.
Israel also highlights GT’s personality as one of his greatest strengths: “GT is warm, friendly and always welcoming. He’s a very positive person to be around.”
Positive Changes at Home
“There has been a noticeable reduction in incidents compared to his previous placement, showing improved stability and behaviour. GT is now completing his personal care independently and manages his own laundry without prompts.”
Senior Support Staff member Williams
These milestones represent significant personal achievements and reflect the dedication of both GT and the support team.
Building Confidence in Daily Life
“GT now completes many household tasks with minimal supervision, including laundry, cleaning, cooking and disposing of bins. He has developed a strong routine that includes morning walks and shopping almost entirely on his own.”
Support Staff member Waliu
GT confidently manages practical tasks in the community such as withdrawing money from an ATM, paying for items, collecting receipts, and carrying his shopping home.
Waliu also highlights how GT’s behaviour and social interactions have improved.
“He is now more polite, friendly and able to interact better with others, including new people. His agitation has significantly decreased, and he rarely damages property, which was a high risk previously.”
GT has also demonstrated excellent health and safety awareness, maintaining good hygiene, staying physically well, and accessing public places safely.
GT’s Own Words
“I’ve been happier ever since I came here. I feel more supported from staff than before. I feel good with staff support and I’m happy to do some little things on my own while staff supervise me.”
Most importantly, GT himself shares how the move has changed his life:
A Proud Moment for Family
“Since GT moved into Recreation Road with IBC he has gone from strength to strength. His housekeeping skills have improved very well and he enjoys going out with staff for shopping and general activities. He has calmed down a lot and continues to do his tasks around the house.” “He gets on very well with all the staff. It’s a joy to see him happy. We are very proud of him and can’t thank IBC enough for everything they do.”
GT’s parents have also seen the positive difference this move has made.
Looking Ahead
GT’s story is a powerful reminder of the impact that compassionate, consistent, and person-centred support can have. With the continued encouragement of his support team and the pride of his family behind him, GT’s journey of growth and independence is only just beginning.
Everyone at IBC Healthcare looks forward to continuing to support GT as he achieves even more in the future.
Celebrating Quality Across Our Services.
iBC Healthcare believes quality is more than a standard we aim for, it’s a shared commitment. Our teams work with compassion, skill and purpose daily to ensure the people we support receive care and support that is safe, effective and meaningful. That commitment has once again been demonstrated with Fordrough Cottage, Supported Living North and Supported Living Nottinghamshire all achieving their internal KPI of 75% within their internal inspection. This achievement highlights their consistent performance across key areas of practice.
These focused inspections, conducted in line with the CQC single assessment framework, were carried out by our internal Quality Team. The results highlighted what truly matters, the lived experience of people, how well risks were understood and mitigated and how our teams work together to deliver high quality person-centred support. The findings from the inspections reflect the dedication, teamwork and the genuine desire of our teams to do amazing every day.
Why This Achievement Matters
Achieving the 75% KPI within three different services is more than an operational milestone, it represents the services drive and dedication to:
· Strong and sustained compliance with core standards and values
· Effective governance and oversight
· A positive culture with a clear drive for continuous improvement
· A proactive approach to true person-centred care
Each inspection demonstrated robust assurance in key domains including safe systems, safeguarding, staffing, infection control procedures, medication practices and person-centred support.
The results highlight the success of effective leadership, transparency and teams who provide consistent support, putting people at the centre of everything they do.
Fordrough Cottage – Consistency, Safety and Compassion
Fordrough Cottage met the KPI, evidencing strong performance across learning culture, safeguarding, safe systems, staffing and medication management. Highlights from the inspection included:
· Clear and effective incident management, with learning shared across the team
· Person-centred support planning, regularly reviewed and updated
· A safe, well-maintained environment supported by our estates team
· Reliable medication systems, with accurate PRN protocols and thorough audits
· Noticeable improvements in people’s health and well-being, such as better diets, stable weight and positive diabetes outcomes
The service continues not only to meet expectations but to use every opportunity to strengthen practice.
Supported Living North – Meaningful, Person-Led Support
Supported Living North also achieved the KPI, with noted strengths in responsiveness and the quality of support. The inspection highlighted:
· Strong, positive relationships with external professionals
· Detailed person-centred support planning and risk management
· Daily engagement that reflects people’s choices, routines and community involvement
· Skilled support for people with complex needs, including effective positive behavioural support
· Evidence of real progress, including steps taken towards achieving positive goals and outcomes
Families and professionals praised the service for knowing the people they support exceptionally well — a testament to the team’s respectful and personalised approach.
Supported Living Nottinghamshire – Safe, Well-Led and Forward-Focused
The Nottinghamshire service also reached the 75% benchmark, with particularly strong assurance in the Safe and Well-Led domains. Key strengths included:
· A well-embedded safety culture, with detailed incident reporting and reflective learning
· Strong safeguarding practice, supported by high training compliance
· Clear governance and leadership, with structured oversight and regular auditing
· Proactive environmental safety, with effective checks and close collaboration with our estates team
· Safe medication management, including robust competency checks and effective EMAR use
The service demonstrated a commitment to learning, improvement and open communication — creating a safe foundation for people’s support.
What This Says About Our Teams
Across all three services, there were common themes which contributed to achieving this amazing result:
· Staff consistently go above and beyond to ensure people feel safe, respected and listened to
· The teams work closely together, sharing learning and embedding this into practice
· Support remains truly person-centred and responsive to individual needs, preferences and choices
· Leaders are engaged, approachable and consistent in achieving high standards
· Digital systems and documentation are being used well to support practice
These achievements are not the result of luck — there are the outcome of hard work, strong values and an unwavering commitment to the people we support.
A Heartfelt Thank You
To everyone working within our services, thank you for your dedication to the people you support.
Your dedication, professionalism and compassion are invaluable. These inspection outcomes are a reflection of your commitment to delivering high-quality person-centred support and always putting people first. You make a significant impact in the lives of the people you support, and this recognition is truly deserved.
Together, we will continue to raise standards, strengthen outcomes and ensure every person supported by iBC Healthcare experiences life with dignity, opportunity and joy.
We really do amazing every day — and these results show it!
#WEDOAMAZING
Glenfield Farm Phase 2 Complete — iBC Healthcare Celebrates with Open Day on 7 January 2026
iBC Healthcare is proud to announce the successful completion of Phase 2 at Glenfield Farm in Wythall, marking a major milestone in the creation of high-quality supported living homes for adults with complex needs. The new solo bungalows, designed to provide homes, not hospitals, open their doors for the first time at a special Open Day on Tuesday 7 January 2026.
The Open Day — taking place from 11:00 am to 1:00 pm — offers commissioners, families, professionals and community members the chance to tour the bespoke solo bungalows, meet the support team, and learn more about iBC Healthcare’s person-centred approach to supported living.
Set across peaceful farmland in the West Midlands, Glenfield Farm Phase 2 delivers safe, personalised homes with private gardens, robust specifications and inclusive design features to support people with profound and multiple learning disabilities, autism, mental health needs, sensory needs and behaviours that challenge.
Leader Perspectives
“I am absolutely delighted to be nearing completion of our Glenfield Farm Phase II development creating 3 high specification single storey homes for life on the site of the derelict stables and outbuilding, the homes are a great addition to our Operational and growing estate” said the Head of Estates at iBC Healthcare. “These homes were built with purpose — combining comfort, dignity and safety — so that people with complex needs can truly thrive in the community. It’s exciting to see this vision realised and to share it with the people who matter most.”
Reflecting on the impact of the development, Amanda McDonald, Registered Manager for iBC Healthcare’s West Midlands services, commented: “The latest development at Glenfield Farm in the West Midlands represents a significant advancement in our commitment to supporting individuals with complex needs.
This unique project serves as a much-needed model within the sector, reflecting our dedication to continuous improvement and the application of lessons learned from previous initiatives.
The thoughtfully designed, spacious, and robust environment exemplifies our organisational ethos of prioritising homes over hospitals, ensuring that people supported are empowered to thrive in a setting tailored to their needs.”
A Community Celebration
The Open Day will showcase how iBC Healthcare’s tailored support model works hand-in-hand with thoughtfully designed environments to promote independence and wellbeing. Visitors will have the opportunity to speak with support staff, ask questions about the services offered, and see firsthand how the Glenfield Farm community supports meaningful, independent lives.
This celebration not only marks the completion of an important development but also reinforces iBC Healthcare’s ongoing commitment to creating supportive, community-based homes for people with complex needs across the Midlands.
Celebrating S’s Incredible Journey Over the Last 10 Months
Just ten months ago, S faced significant challenges after long periods in hospital and several unsuccessful attempts to transition into supported living. Life in her new home initially felt overwhelming, she struggled to accept her environment, resisted engaging with her support team, and experienced multiple incidents each week. Activities outside the home felt overwhelming, and doing things for herself seemed impossible.
Today, S’s story is one of resilience, growth, and transformation.
Since moving into her new home, S has embraced opportunities that once seemed daunting. She has developed strong, trusting relationships with her dedicated core staff team, creating a foundation for stability and confidence. Incidents have dramatically reduced, and S now actively participates in shaping her daily life.
Her home has become a true reflection of her personality. S has decorated her space with vibrant touches, a purple and green bedroom, a chalkboard wall, and creative stencils making it a place she loves.
One of the most heartwarming milestones was S’s recent birthday. This time of year, can often bring anxiety, but with the support of her dedicated core team, S celebrated with a surprise party alongside her staff and joyful gatherings with her family. It was a true testament to her progress and the strong relationships she has built.
S’s independence is flourishing. She now enjoys weekly food shopping trips, helps clean her home, and prepares her own drinks and meals. She loves trying out recipes shared by her family and cooking alongside her staff, a wonderful way to connect and learn new skills. Gardening has become a favourite hobby, with S proudly growing plants in her outdoor spaces. She also loves pampering herself, whether relaxing with a foot spa, visiting the salon, or treating herself to a gel manicure.
Her social life has blossomed too. S regularly visits her local pub for a drink or meal, explores garden centers, and enjoys outings to places like White Post Farm and South Forest swimming pool. She has even taken steps to meet new people by attending a local church coffee morning, expressing her beliefs and building new friendships.
Perhaps most importantly, S has worked closely with her team to create her own guidance and house rules, ensuring she feels safe and respected in her home. This collaboration reflects her growing confidence and sense of control over her life.
S’s journey is a testament to what can be achieved with the right support, patience, and determination. From a place of uncertainty and frequent crisis, she has built a life filled with choice, connection, and joy. Her progress over the past 10 months is nothing short of remarkable and her future looks brighter than ever.
#DoAmazingEveryday
Celebrating Success: Our Innovative Support Workers Career Event in Leicester.
On November 11th, 2025, IBC Health Care proudly hosted an innovative Support Workers Careers Event at our Leicester Day Service. This remarkable day brought together passionate individuals from across Leicester, people driven by a shared commitment to making a real difference in the lives of vulnerable adults.
The event was nothing short of outstanding. It showcased the power of collaboration between our Talent Acquisition Team, Day Services Management Team, and, most importantly, the involvement of the people we support. Their participation added authenticity and heart to the entire experience.
We were thrilled to welcome around 50 like-minded care professionals, all eager to explore meaningful careers within IBC Health Care. Attendees had the opportunity to engage directly with our recruiters, gaining a true understanding of the rewarding roles we offer, roles that provide bespoke support to vulnerable adults, open doors to career progression, and deliver impactful job satisfaction.
One of the most inspiring aspects of the day was the interview process, which included some of the wonderful individuals who rely on our services. This unique approach allowed candidates to experience first hand what person-centred care truly means and understand the expectations of those we support. It was a powerful reminder that at IBC Health Care, our mission is not just about care delivery, it’s about creating partnerships that empower lives.
In just one day, we proudly finalised 29 job offers, marking a significant step toward strengthening our team and continuing our commitment to exceptional care.
As an organisation, we remain deeply committed to delivering exceptional care across Supported Living, Residential, and Day Services. . Involving the people we support in the recruitment process was the highlight of the day, reinforcing our dedication to person-centred care and ensuring that every decision we make reflects the voices of those who matter most.
This event was more than a careers fair, it was a celebration of values, purpose, and community. We look forward to welcoming more passionate individuals who share our vision of transforming lives through care.
Meet H – An Inspiration at Our Careers Event and Honorary Recruiter for the day!
One of the most memorable highlights of the day was the involvement of H, an inspirational individual within our care. H supported us throughout the event, welcoming attendees with warmth and confidence and even joining in on the actual interviews.
H truly embraced the experience. The questions H asked during interviews were sensational, not only offering scenarios based on personal needs but also considering the perspectives of fellow residents. Her smile and openness were truly beautiful and set the tone for an inclusive, person-centred day.
H openly admits that anxiety can sometimes get the better of her. However, being at an event filled with passionate individuals seeking a rewarding career in care brought her out of her shell. This was a true testament to the incredible development she has achieved with the support of her dedicated care team, allowing her to step out of her comfort zone, knowing she had her core team by her side every step of the way.
Her contribution as one of our honorary recruiters was invaluable. Seeing her input in the selection process and presenting her with a simple thank-you gift for her efforts made her day and ours! H’s involvement reflects our commitment at IBC Health Care: we don’t just attract, and source suitable talent based on assessments; we actively encourage participation from the people we support.
This approach drives a person-centred workforce strategy, ensuring our team is not only skilled but deeply aligned with the values and expectations of those we care for.
Thank you, H, you were and are amazing!
Why Our Careers Event Stood Out: Voices from Our Candidates
“I had a genuinely excellent experience at the recent careers event. From the moment I arrived, the atmosphere was warm, welcoming, and very well organised. It was inspiring to learn more about the valuable work you do, and I thoroughly enjoyed meeting the team. The interview process felt relaxed, supportive, and unhurried, which made the overall experience extremely positive. Thank you for providing such a great opportunity.”
Candidate Feedback
“Thank you all for having me at the careers event. I really enjoyed the day, it was truly amazing. My experience was incredibly positive, with every team member offering warm smiles and excellent customer service throughout. Having the opportunity to meet the individuals at the day service, and to be interviewed by H, was the best experience I have ever had. It reminded me exactly why I love my career in supporting others, and it made me even more excited about the possibility of joining your team. I’m so happy for the opportunity, and IBC truly feels like the place to be. I hope to see you all again soon.”
Candidate Feedback
“Thank you for the opportunity to attend the event. I truly appreciated the high level of engagement and the consistently positive atmosphere throughout. The warm, inclusive welcome extended by the team made a lasting impression, and it was clear that everyone was genuinely committed to ensuring attendees felt valued and involved. The strong sense of teamwork and shared purpose among staff was particularly inspiring. It’s evident that the team is united in delivering meaningful outcomes, and the inclusive culture you foster is something I deeply admire.”
Candidate Feedback
GROWING TOGETHER THROUGH LEARNING
At iBC Healthcare, learning is at the heart of progress for our people, our teams, and the lives we touch every day. When colleagues are supported to learn, grow, and feel confident in what they do, the outcomes for the people we support become extraordinary.
Our commitment to professional development runs through every part of the organisation. From comprehensive induction pathways and hands-on workshops to accredited qualifications and leadership masterclasses, we are building a culture of curiosity, confidence, and continuous growth. We continuously enhance our training offer, expand our digital learning library, and introduce new ways for colleagues to develop practical skills that make a real difference. Every session, every qualification, and every success story contributes to one shared goal: helping our people and our services thrive.
At iBC, learning isn’t just something we provide – it’s something we live. Every colleague, no matter their role, deserves the opportunity to learn, grow, and feel valued for the contribution they make. Our vision for development is simple: create experiences that empower people, not overwhelm them; that spark curiosity alongside compliance; and that connect learning directly to the real impact we make every day. — Harika Thogarcheti, Director of People & Culture
Our learning pathways are designed to grow capability and confidence at every stage of a colleague’s journey. From induction to leadership, every course is built around the skills and behaviours that shape great care.
The learning experience was wonderful – it opened my eyes to understanding behaviours as communication. It’s helped me provide more meaningful support every day. — Okemena Edowhe, CAPBS Coaches Programme
Through my qualification, I gained more knowledge and confidence. It’s improved how I work overall and how I communicate with people. — Sian Daly, Forward Day Services
The course was a great opportunity to step into leadership. Completing my Level 3 qualification gave me the knowledge and confidence to lead others effectively. — Thomas Vickers, PBS Team
My learning experience was excellent—the assessor was incredibly helpful, and I gained a lot of valuable knowledge while genuinely enjoying every part of the process. — Rachel Smith, Forward Day Services- Lead Adult Care (Level 3)
My course experience was excellent. The tutor and the whole team were very supportive, and even while working full-time, I had enough flexibility to complete the course. It was a really positive experience. This qualification has had a significant impact on my role, giving me knowledge that supports me as a senior, particularly in areas such as teamwork, team building, and understanding how to work effectively within a team. I feel much more confident in my role now, and it has been extremely beneficial to my overall development. — Nirav Sharma, East Midlands- Lead Adult Care (Level 3)
Each story reflects the same truth: learning at iBC isn’t just about training; it’s about empowerment, growth, and real-world impact.
Development is woven into every stage of the employee journey. From local service inductions to advanced CPI and PBS Excellence programmes, colleagues are supported to put learning into practice confidently. By integrating training with our digital systems including Nourish Care Planning and E-MAR, we are able to track learning outcomes in real time, ensuring continuous improvement and consistency across all services.
Learning at iBC means opportunity, recognition, and purpose.
Our Learning & Development team creates spaces where colleagues can: – Strengthen their professional identity – Discover new passions – Feel confident to lead and inspire others
We remain committed to evolving our learning culture by expanding opportunities for growth, developing new pathways, and using meaningful insights to understand how learning influences confidence, retention, and quality outcomes. At iBC Healthcare, learning isn’t a destination — it’s a shared journey. It’s how we grow our people, strengthen our services, and create lasting, positive change for the individuals we support.
Our success is driven by a team of passionate and experienced trainers who bring learning to life. The learning & development team boast 60+ years combined experience across social care, adult learning, positive behaviour support, and leadership development. Each trainer brings their own style, energy, and expertise, making every session engaging, practical, and relevant.
Our in-house programmes cover a wide range of essential and specialist areas, including (but not limited to) : – Autism Awareness. – Learning Disability Awareness – Medication Level 2 – Safeguarding Vulnerable Adults – Supporting People with Mental Health Conditions – Supporting People from a Forensic Background – Incident Report Writing – Person-Centred Care – Emergency First Aid at Work – Positive Behaviour Support
We are proud to be BILD Accredited, delivering the highest standard of Restraint Reduction Training through the Crisis Prevention Institute (CPI) — ensuring we reduce the need for restraint, maximise safety, and minimise harm. Supplementary to the classroom modules, we person-centre these courses through our Implementing Excellence in Crisis Prevention Institute Training programme, developed in-house using CPI principles and best-practice strategies.
Our Leadership Masterclasses develop aspiring and experienced leaders in areas such as: – Dignity in Care – Family Compassion – People & Culture
Through our partnership with T2 Training, we offer nationally accredited qualifications and apprenticeships from Level 2 to Level 5. Our Care Certificate programme provides strong foundations for new colleagues in health and social care, while our expanding eLearning library with over 40 custom-developed modules allows teams to learn anytime, anywhere. These opportunities strengthen practice, encourage reflection, and inspire excellence across every service.
The impact of learning can be seen in the confidence and passion of our colleagues across iBC
For more information, please contact us at Training@ibchealthcare.co.uk
#WeDoAmazingEveryday
Celebrating Long Service at IBC Healthcare
We recently held a special Awards Lunch with our CEO, Jenny Payne, to celebrate the incredible dedication and commitment of some of our long-serving colleagues who have been part of the IBC journey for over five and six years.
It was a wonderful afternoon filled with stories, laughter, and appreciation for those who continue to make a difference every day.
This year, we proudly recognised:
6 Years: Becky White, Colleen McCarron, Leanne Reeves, Nikki Silver, Diane Smalley, Marianne Wall, and Mitch John Randall
5 Years: Stephanie Turner, Sanjay Patel, Rachel Smith, Andrew Platzer, Claire Brotherson, and Mukesh Solanki
Jenny shared heartfelt thanks on behalf of the organisation, highlighting how each of them embodies IBC’s values and contributes to our shared mission of “doing amazing every day.”
It was a truly uplifting celebration of loyalty, teamwork, and the spirit that makes IBC such a special place to work.
Well done to each and every person and thank you for your continued support and work within iBC Healthcare
Shining a light on Innovation:
Putting Person-Centred Care at the Heart of High-Risk Support
At Aspen House, a recent high-risk panel meeting highlighted a truly innovative approach to assessment, led by Dr James Punch. The focus was on a young person with a complex history, being considered for supported living. The assessment process broke new ground, blending empathy, creativity, and practical engagement to build a holistic understanding of T’s needs and strengths.
Breaking the Mould: Activity-Based, Person-Centred Assessment
Instead of relying solely on paperwork and reports, Our PBS Lead Dr James Punch took a hands-on, person-centred approach. He spent significant time with the young person, engaging in activities that matched their interests—such as sparring, kickboxing, dancing, and karaoke. Dr James Punch (who runs a martial arts group for adults with complex needs), took his sparring gear and years of training with him to the hospital T is currently supported in and created an environment that engaged T whilst they talked about his wants and needs. This not only helped build rapport but also allowed James to observe their behaviour, energy levels, and social interactions in real time.
James observed, “He needs to be kept busy and active… lots of walking, lots of gym, lots of kickboxing, lots of dancing and karaoke, which are his favourite things. He needs staff who are doing that with him.” This insight led to the recommendation that staff teams should be energetic, proactive, and willing to participate in activities alongside the young person, ensuring both engagement and risk mitigation.
Professional Feedback: “Epitomised Person-Centred Care”
The impact of this approach was powerfully captured by a learning disability nurse (RNLD) working with the young person, who attended the assessment and shared the following feedback:
“I found that the assessment James carried out this morning completely epitomised person centred care, and honestly I was amazed by the energy James brought. He used his knowledge of his passions and interests to engage him, and truthfully, in the year I have worked alongside this young person I have never seen anyone be able to sustain interest and focus in the way that James did. James was strong and boundaried, whilst being compassionate and approachable – a balance that can be difficult, but the exact approach that works fantastically for him. As a learning disability nurse, we’re taught to think outside of the box, this assessment did exactly that. It was innovative, exciting and most importantly completely shaped around the person being assessed. I liked that the assessment felt informal, but James used discrete approaches to gain vital information and test reactions to build up a true picture of who he is. Coming away from the assessment James’s analysis of him was 100% spot on, and he managed to do this and see him for the young man he is in such a short space of time. I’m aware that this is the first time you have done an assessment like this, however I would strongly encourage you to continue, I found it inspiring.”
This endorsement highlights not only the effectiveness of the approach but also its inspirational impact on other professionals.
Addressing Challenges and Ensuring Best Practice
The nurse also provided constructive feedback, noting that some staff initially questioned the appropriateness of the interaction, however, the RNLD was able to explain the rationale and shift their perspective, emphasising the importance of documentation and management approval for innovative approaches:
‘’Unfortunately in this industry safeguarding and restrictions are often more highly considered than what is best for the patient.”
This honest reflection underscores the need for clear communication and organisational support when pioneering new methods.
A Brighter Future for T
Perhaps most importantly, the RNLD shared the positive impact on T himself:
“I just want to thank you again, even if the placement is not sourced with yourselves T thoroughly enjoyed the assessment and it is the brightest I have seen him in a long time. It’s made me really hopeful for his future.”
Conclusion: Setting a New Standard
This assessment stands out as a model of innovation in high-risk care. By combining activity-based observation, trauma-informed practice, and collaborative planning, James Punch and the team demonstrated how creative, person-centred techniques can lead to better outcomes for individuals with complex needs. Their work not only supports T’s successful transition but also sets a new standard for assessments in supported living environments.
“I am incredibly proud to see our team leading the way with such innovative assessment techniques. The approach demonstrated by Dr James Punch truly puts the individual at the heart of our work, ensuring that every person’s strengths, interests, and aspirations are recognised and celebrated. Being at the forefront of this kind of person-centred innovation is exactly what sets our services apart, and I am delighted to see the positive impact it has on those we support and the professionals we work alongside.”
Jenny Payne
📩 Contact Us For media enquiries, further information, or to speak to our team about this story:
We’d love to hear from you — whether it’s to learn more about our services, make a referral or discuss partnership opportunities.
#DoAmazingEveryday
IBC Healthcare Hosts First Ever Support Workers Careers Event
On 7th October 2025, our Talent Acquisition and Operations Teams proudly hosted IBC Healthcare’s first-ever Support Workers Careers Event at the Potteries Centre in Stoke-on-Trent and it was an incredible success!
The day was filled with inspiring conversations, on-the-spot screenings and interviews, and the opportunity to meet passionate local people eager to make a difference.
Beyond discussing our fantastic career opportunities, the event gave us a chance to share what truly makes working in healthcare so special, supporting vulnerable adults to live independently, promoting choice, celebrating achievements, and empowering fulfilled lives within the community.
From this one event alone, we were delighted to make 14 job offers and arrange a further 7 interviews with members of the public who dropped in on the day, an outstanding outcome that reflects the enthusiasm and talent within our local community.
A truly inspiring day! Hosting our very first recruitment open day in the city centre, at one of our flagship services, was both exciting and thought-provoking. The turnout was incredible, so many interested individuals walked through the doors to enquire, be screened, and interviewed all in one day. It was a fantastic team effort, and a testament to everyone involved. One applicant even remarked, “I’ve never seen all these key people in one room at the same time. It really shows how committed IBC is to recruitment.” It was a very proud moment to see potential team members engaging directly with staff from across the organisation.
Kerry Walshe – Registered Manager
These successful connections directly support recruitment for our new specialist service, Lamb Rise, comprising a beautiful cluster of bespoke, self-contained properties designed to the highest quality standards. Created with care and purpose, Lamb Rise has been thoughtfully developed to provide forever homes for vulnerable adults with learning disabilities and Emotionally Unstable Personality Disorders (EUPD), empowering them to live fulfilling, independent lives within their community.
At IBC Healthcare, we believe that working in care isn’t just a job, it’s a passion. The energy and commitment shown by everyone who attended were truly inspiring!
But don’t just take our word for it, hear directly from some of the attendees and colleagues who made this careers day so special. Their experiences capture what it means to work in a role that’s all about supporting others, and the rewarding career path that comes with making a real difference in people’s lives.
“Our recent support worker recruitment event was a privilege to attend and support, working collaboratively with our recruitment teams, operations teams, PBS Lead and our Director of People and Culture to make the event such a success was inspiring. The team ensured clear communication and provided a supportive, inclusive environment for all candidates. Professionalism and warmth were evident throughout, and the event successfully reflected our organisation’s values. I left with a strong sense of optimism about the new recruits and appreciation for everyone who contributed to its success”
Amanda McDonald – Registered Manager
“This collaborative approach to recruitment had multiple positive outcomes including the recruitment of skilled and experienced staff, spreading word of mouth of the services we provide, and getting to talk to many amazing people all in one day. The day was seamless in the way it ran, and it was well organised meaning that nobody was waiting around or felt like they were not welcomed. This was an efficient recruitment event and allowed us to conduct person centred recruitment with great results”.
James Punch – PBS Lead
“An energising day, full of passion, shared interests, and meaningful conversations.” For this being our first-ever recruitment event at IBC Healthcare, I genuinely couldn’t have asked for anything more! The turnout of attendees was incredible, and the level of shared passion and interest, not just in our current vacancies, but also in the career development opportunities, and the genuine reward and satisfaction that comes from working in healthcare and supporting vulnerable adults was truly inspiring. What made the event even more special was the amazing collaboration and contribution from our colleagues in Operations, who joined the event to support and engage with attendees. The buzz, energy, and shared passion from everyone involved were truly remarkable and stand as a testament to the aligned values that shape everything, we do at IBC Healthcare. Together, we continue to ensure that we provide not only the highest quality care and forever homes for the people we support, but also a positive, rewarding culture for all our colleagues. I am truly proud to be the Head of Talent Acquisition for such an amazing organisation, surrounded by so many incredibly inspirational and passionate professionals.
Arran Perrett – Head of Talent Acquisition
“It was indeed a pleasure meeting you and members of your team. Been part of the IBC career event was a splendid experience, it provides a more relaxing, one-to-one interaction and not a formal jittery interview format. It makes interaction smooth, gives a brief first hand insight about both parties. Do more of it to get the best out of your employees”
Candidate
Securing Futures – Together
Securing Futures – Together: A Day of Purpose, Progress and Possibility
On Thursday 19th September, iBC Healthcare proudly hosted our annual Managers’ Conference, themed “Securing Futures – Together”. Held in the spirit of learning and reflection, the day brought together leaders from across the organisation to reconnect, celebrate progress, and shape the future of care.
Colleagues came together with openness, passion and a shared commitment to the people supported across our services. It was a powerful reminder of the purpose that drives us to do amazing every day and the strength that comes from working in collaboration as one team.
Why We Come Together
The Managers’ Conference is more than an event—it’s a space to pause, reflect and realign. Away from the pace of daily responsibilities, we gathered to share learning, celebrate achievements and imagine what’s next.
Throughout the day, sessions encouraged reflections, collaboration and creativity. Key themes included:
Our Journey and Vision – understanding our roots, the journey so far and our shared direction for the future
Mission and Purpose – exploring our organisational ethos and values that guide our award-winning care
Team Building – further strengthening and building upon connections between colleagues from operational and support functions
Purpose as a Driving Force – reflecting on what motivates us and how this is used effectively in our daily practice
Housing and Quality Environments – showcasing how we go above and beyond in providing homes tailored to people’s individual needs and environments created in line with individual preferences.
Quality and Therapeutic Services – reaffirming our commitment to working in collaboration to achieve safe, effective, person-centred care for the people supported within our services.
Together, these sessions helped us take stock of our progress and achievements whilst looking towards the future with renewed clarity and a shared direction
Voices from the Day
Dan Wade, Head of Learning & Development, shared:
“Our conference explored our mission, our purpose, and the reasons behind what we do—reflecting on where we’ve been and where we are heading. The day gave us all a powerful sense of collaboration, a shared feeling of meaning, and an energy that connected us across every role and background. Whether it was completing a guided meditation, listening to housing statistics and how we go above and beyond, or learning more about how we collaborate to build positive futures—unity was felt in every moment. It was a unity that can only be created through hard work, shared understanding, and a collective desire to succeed.”
Jenny Payne, CEO, reflected:
“Recently I had the pleasure of attending our Annual Conference ‘Securing Futures – Together’, bringing together leaders across the group. It was such a pleasure to spend the day together, reflecting on where we’ve come from, imagining what the future could look like, and reminding ourselves of the purpose that drives us every day.”
Thank You
A heartfelt thank you to all colleagues who worked tirelessly behind the scenes to plan, organise and deliver such a smooth and engaging event. Your efforts made the day not only possible, but truly memorable for all in attendance.
As we look ahead to the future, we carry with us the inspiration, insight and unity that defined the day. Together, we are securing futures—one person, one service and one story at a time.
H’s Continued Journey – 2 Years On
H is a vibrant, sociable young woman with boundless energy and a wide range of interests within her local community. Since Summer 2023, IBC Healthcare has supported H in her own bespoke solo home as part of our supported living model, and we are delighted to share that she has truly flourished.
H’s needs are consistent with Autistic Spectrum Disorder, combined with severe generalised Learning Difficulties and Attention Deficit Hyperactivity Disorder. H has complex difficulties relating to Autism that impact her learning, communication, personal, social, and emotional development. H’s diagnosis also affects her physical needs, sensory needs, and level of independence.
H joined iBC soon after turning 18, a time when she was urgently expected to transition to adult services from a children’s residential home. Transition to adult services can be a challenging time for anyone with complex needs, and just as difficult for families to navigate as they support their loved one to experience significant changes to all routines, care, approaches, and environment. Despite this initial challenge, we are incredibly pleased to showcase H’s journey since moving into her own home with iBC Healthcare.
Just 2 years ago, H presented with extremely challenging behaviour, including severe property damage, and self-injurious behaviour, such as biting, hitting, and dropping to the floor. H would shred her clothes, bedding and other fabrics. H’s change in behaviour was sudden, unpredictable, and triggered by minor changes to her routine, environment, and the time of year. As of now (September 2025), we are thrilled to share that H has displayed no incidents in the past 12 months. This is an incredible communication of contentment, comfort, and gives us absolute confidence that her support package is not only going well, but is playing a vital role in enhancing her life.
H now accesses her local community every day – shopping, walking, swimming, and more. H has built remarkable relationships with her staff team, as have her parents. H attends tutoring, enjoys meaningful visits and excursions with her family, and has been on several holidays!
The Thomas Centre – Lincolnshire
One recent getaway was to The Thomas Centre in Lincolnshire– a specialist holiday park for people with complex needs and their families. The Thomas Centre offers a beautiful, scenic cluster of holiday accommodation that has an array of facilities to ensure a memorable and inclusive holiday for the whole family, with indoor heated swimming pool, indoor play barn, sensory area, gym, go carts and acres of accessible woodland, The Thomas Centre is an exceptional place for people with additional needs to enjoy their holiday with peace of mind. H’s visit to The Thomas Centre was incredible; she enjoyed every moment, and we are looking forward to her next visit.
Registered Manager Laura Bannister says: “Holly has built a truly special bond with her core staff team, who know her well and support her with genuine care and understanding. It’s been wonderful to see her thrive during holidays, where she’s embraced independence and created lasting memories.” “Since joining IBC, Holly has grown in confidence and capability in ways that are inspiring to witness.”
Changing lives is at the heart of what we do, and we’re incredibly proud of everything Holly has achieved.
iBC is committed to enhancing lives through person-centred support, positive behavioural support, in-house therapeutic teams, bespoke home environments, and encouraging positive risk-taking. We exist to ensure that people with complex care needs can live well, harnessing all opportunities for learning, fun, and growth. Our transitional support services stand to acknowledge that, just because a person is transitioning to adulthood, doesn’t mean their support needs change. Young adults deserve a smooth continuation of the right support, uninterrupted in any transitional phase in their lives, so they can positively experience the new opportunities of becoming an adult, safely, in a functional setting, and surrounded by people who genuinely care.
To make a referral or learn more about iBC Healthcare’s community support services, please contact referrals@ibchealthcare.co.uk or call 0116 221 5545 to speak to our dedicated team.
#DoAmazingEveryDay
Raising the Bar on Quality
Our progress and what’s next for safer, happier lives
At the heart of iBC Healthcare, is a simple idea: quality isn’t a metric, it’s how we show up for people every day. Over the past year we’ve invested in our services, people and practice – strengthening our governance, our environments and our digital capability so that support is more consistent, more person‑led and more responsive. Where it matters most: in people’s homes and daily lives.
We’ve maintained 100% ‘GOOD’ across all rated services with CQC, progressed to near‑universal digital care recording, achieved a further 16% reduction in restraint use and grown our offer to meet rising demand—now delivering 28,225 weekly hours in supported living and 7,151 weekly hours in residential services. These gains reflect a clear, shared focus on lived experience and outcomes.
Strengthening How We Work
To deepen collective oversight and accelerate learning, we embedded High Risk Panels and Serious Incident Reviews, supported by quarterly governance meetings. These opportunities help us spot themes faster, reduce risk and spread good practice across services, internally creating practical, multidisciplinary routes to reduce risk and spread learning. The incredible feedback has been reflective of our vision and strategy to remain tightly aligned to people’s outcomes.
“I find these [governance] meetings to be an incredibly useful forum. They provide an excellent opportunity not only for discussing performance but also for celebrating our successes, which I believe is vital for team morale…. we can freely bring up any barriers we encounter and work collaboratively towards finding solutions.” Regional Manager – South
Quality touches every decision, and closer collaboration has been key. Over the past 6 months particularly, we’ve strengthened the way our Health and Safety, Therapeutic, and Compliance experts work together and with the wider business—sharing insight, aligning priorities and acting faster to improve environments and respond to emerging needs. This joined‑up approach means risks are managed proactively and improvements happen sooner; our recent investment to appoint a Mental Health Lead to the Team will only strengthen and support the outcomes for people we support.
Over the last year we invested in the enhanced details of environments that add up to everyday independence, creating bespoke environments so that homes feel safer, easier to use and more personalised. Early co-production with our internal Therapeutic Team (and experts in Autism principles) means that we can capture a 360 assessment of people’s needs and make necessary adaptations to their home.
Lamb Rise – iBC’s first Core & Cluster New Build Development
We are also proud to have launched iBC’s flagship new-build development in Staffordshire. Lamb Rise is iBC’s first core-and-cluster development backed by a reputation for innovation, creativity and commitment to co-production in complex care. The accessible bungalows and self-contained apartments, have been crafted and built in line with ‘Design by Autism’ principles, the homes include:
Low-arousal interiors
Anti-ligature wet rooms
Energy-efficient systems
Highly robust but non clinical design
Lamb Rise is already being seen as a blueprint for future iBC services: homes that are therapeutic but not clinical, and flexible but safe.
“The attention to detail here is impressive. It’s clear iBC understands the pressure on services and the people behind them. Lamb Rise is the type of model commissioners are keen to see.” – Local Commissioner
Joining Up Learning with Digital
iBC have invested significantly in digital systems to ensure we get the right fit, balance usability and strive for outcomes for the people we support. With the use of Nourish Care Planning and E-MAR we can effectively record, track and monitor in live time wherever we are. We’ve continued our digital roadmap as early adopters with Nourish on the upcoming release of ‘Safety’ which now brings incident management into the same ecosystem as care planning. This means we will tighten feedback loops and help teams act on learning faster across all services.
The learning extends to ensure our workforce, through their training and development journey, benefit right from the point they join iBC. The learning through our new local service inductions, the re-developed Medication Course, or the co-delivered Achieving excellence in CPI and PBS Principles means that colleagues can confidently deliver in practice and evidence through the systems we use.
What This Means for People
We’ve brought the “lived experience” front and centre through PBS led Restraint Reduction Forums, Quality of Life audits and extensive day‑and‑night spot checks completed by our Quality Team. These are complemented by internal quarterly inspections, desktop monitoring, fire, health and safety assessments, and PBS Plan reviews. As our offering to people expands, we successfully maintain a robust quality rhythm that keeps people’s outcomes at the core.
Families & Partners Feedback
“My son has never been happier, calmer and his life is now filled with enriched experiences and meaningful relationships with his loved ones. Thank you to iBC, from the bottom of my heart.” – Family Member
“We don’t have a market of resilient, robust and reliable providers. iBC are fitting that bill supporting some of the most complex people in the county.” – Derbyshire Commissioner
“You have committed to [person] … I was really impressed by all the team. You are making a difference to him in keeping him safe.” – Social Worker
We’ll keep pushing boundaries so more people can thrive in their communities and the appointment of a certified Mental Health Lead this year is already making an impact! We’ve deepened the partnership between our Therapeutic Services and Commercial teams during initial assessments and transitions. By working collectively from the very start, we’re creating smoother, safer moves for people with complex needs—reducing stress, improving continuity and setting the stage for positive outcomes from day one.
We can’t wait to see how this positively impacts on the people we support and their outcomes. Based on the foundation of our brand new Therapeutic Framework we will be expanding the therapeutic offering to focus on recovery support and relapse awareness planning. This will further embody our ‘Homes not hospitals’ ethos, strengthening outcomes for the people we support and add specialist support for colleagues.
The Next Stretch
Our approach is simple—listen well, learn fast and act—so people live safer, happier, more independent lives. That’s “nothing less than good,” every day. From recruitment and training, to how we adapt environments and learn from incidents—we’ve deliberately reframed quality from a siloed function to an organisation‑wide discipline.
Like many providers, over the next few months we’ll be standing face to face with the recycled challenge of recruiting a safe and competent workforce; and after the changing migration rules, we fuel this challenge with determination and commitment. Our dedicated teams will be focusing on creativity in recruitment and seeking new ways to hear the voices of the people we support to truly achieve person centred recruitment.
Moreover, our offering will also extend to support transitional services where we will work in partnership with local commissioners to offer bespoke supported living for the 16+ group, opening more tailored pathways to independence. This will see a focus on our workforce development and recruitment collectively to provide 360 wrap-around-support.
Quality at iBC is a system of shared ownership that brings operational leaders, and central support leads together through captured insights and continuous review, so themes become action. Alongside each and every spot check and Quality of Life audit, every internal inspection or Therapeutic visit—we keep the lived experience front and centre every day.
“Quality is not a standalone department—it’s a shared value. We’re building a culture where improvement is continuous, feedback is welcomed, and every individual is seen, heard, and valued.”
— Anna Goscombe, Director of Quality & Therapeutic Services.
📩 Contact Us
For media enquiries, further information, or to speak to our team about this story:
We’d love to hear from you — whether it’s to learn more about our services, make a referral or discuss partnership opportunities.
#DoAmazingEveryday
Work Begins at Glenfield Farm Phase 2!
iBC Healthcare is delighted to announce that construction has officially begun on Glenfield Farm Phase 2, three specialist bungalows in Wythall Kings Norton, designed to provide homes not hospitals for people with complex needs.
These new properties are being developed in line with the Transforming Care agenda, ensuring that individuals with mental health conditions, learning disabilities, autism, and other complex diagnoses including Prader Willi syndrome, PICA, EUPD, and PMLD have the opportunity to live fulfilling, independent lives within the community.
Homes with Purpose
Every detail of Glenfield Farm Phase 2 has been created to strike the balance between robustness and comfort. The bungalows will be safe, homely, and highly personalised, designed to support people with a wide range of needs while enabling choice, autonomy, and meaningful daily living.
Set across 10 acres of farmland, the cluster site will allow individuals to enjoy the outdoors, build friendships with neighbours, and take part in activities that range from gardening and nature walks to family visits, days out, and community events across Birmingham and Worcester.
A Strong Network of Support
The new homes will be led by highly skilled managers and experienced support teams, trained in CPI Safety Intervention and committed to least restrictive practices. The focus will always be on person centred care, positive behaviour support, and helping individuals live with dignity, independence, and joy.
With access to excellent local community networks and strong transport links, the bungalows are being created as places where people can flourish — safe, supportive, and designed to unlock opportunity.
A Step Forward
Starting work on Glenfield Farm Phase 2 marks an important milestone in iBC Healthcare’s journey to expand access to specialist housing and support across the Midlands. The project is set for completion by the end of autumn 2025, at which point the new homes will stand as an example of how care can be reimagined:
How to Refer
Referrals for Glenfield Farm Phase 2 are now open. To make a referral, please contact the iBC Healthcare referrals team at referrals@ibchealthcare.co.uk or call 0116 216 9555. Our team will be happy to discuss suitability, provide further details, and support commissioners, social workers, families, and professionals through the referral process.
iBC Healthcare’s Lamb Rise: Built on Care & Collaboration
iBC Healthcare, one of the UK’s fastest-growing providers of complex care and specialist supported living, has officially launched Lamb Rise, a flagship new-build development in Staffordshire designed to meet the needs of people with autism, learning disabilities, mental health conditions, and behaviours that challenge. More than just a property, Lamb Rise is the embodiment of iBC’s core belief: that everyone, no matter how complex their needs, deserves a fulfilling, independent life in the heart of their community.
Backed by a reputation for innovation, creativity and commitment to co-production in complex care, iBC has grown significantly across the UK, working alongside local authorities and NHS partners to deliver responsive, rights-based support. Lamb Rise is iBC’s first core-and-cluster development, completed in partnership with Staffordshire County Council and the Staffordshire & Stoke-on-Trent ICB, and built with the clear aim of transforming outcomes for those most at risk of institutionalisation.
“Lamb Rise is the clearest expression yet of what iBC is here to do; enhance lives, not just create services. We’ve listened to commissioners, to families, and most importantly to the people we support. This is a place where people can truly thrive, no matter how complex their needs.” – Jenny Payne, CEO, iBC Healthcare
Situated on a new private road and renamed to reflect its fresh beginnings, Lamb Rise comprises four accessible bungalows and two self-contained apartments, with two more apartments arriving in Phase 2. Every inch of the development has been crafted to support individuals leaving hospital or residential settings where support has broken down, or perhaps never existed in the way it should.
Built in line with ‘Design by Autism’ principles, the homes include:
Low-arousal interiors
Anti-ligature wet rooms
Energy-efficient systems
Highly robust but non clinical design
With ample space for individuals who require 1:1, 2:1 or 3:1 support, and a responsive floating staff team on-site; Lamb Rise can flex up or down depending on presentation. A dedicated senior team member is always present, ensuring people receive the right support at the right time, without unnecessary restriction.
Lamb Rise came to life through true partnership with health and social care leaders. Its model reflects the Transforming Care agenda, offering a credible, local alternative to out-of-area placements and long-term inpatient stays.
“The attention to detail here is impressive. It’s clear iBC understands the pressure on services and the people behind them. Lamb Rise is the type of model commissioners are keen to see.”
– Commissioner
Individuals have already been allocated to properties, and the service is being used to prevent future hospital admissions, facilitate step-down placements, and provide long-term homes for those previously seen as “too complex” for the community.
Lamb Rise is supported by iBC’s in-house Therapeutic Support Team, including:
A Mental Health Nurse Lead with extensive forensic and community experience
A Positive Behaviour Support (PBS) Lead who recently completed his doctorate in reducing restrictive practices
CPI-certified instructors delivering advanced Safety Intervention training to all team members
Support colleagues are trained in trauma-informed approaches, person-centred communication, and positive risk-taking; ensuring every individual has the tools and encouragement to build independence, identity and explore their skills in a safe and functional setting.
“We’re trained to understand, not control. We focus on what’s possible, on what people can do, not what they can’t or what’s too risky.” — Support Worker, iBC Healthcare
Being based in a vibrant Staffordshire community or Kidsgrove, individuals will be encouraged to reconnect with life, accessing local services, nature, family, leisure, and vocational opportunities. Every home is customisable, ensuring people can bring their identity and culture into their space from the moment they arrive. iBC has also introduced a shared vehicle for the service to utilise, recognising that individuals discharged from hospital may face delays in accessing mobility benefits, yet therapeutic drives and community access are essential from day one – but rarely offered in a supported living model.
Lamb Rise is already being seen as a blueprint for future iBC services: homes that are therapeutic but not clinical, flexible but safe, embedded in the community but resilient to crisis, and staffed by people who genuinely care.
As iBC Healthcare continues to grow across the UK, Lamb Rise stands as a proud milestone; evidence that with the right partners, values, and vision, transforming care is not just possible, it’s finally happening.
iBC & Nourish: A Partnership Driving Safer, Smarter Care
At iBC Healthcare, our commitment to enabling independence in supported living homes is matched only by our dedication to ensuring safety, quality, and peace of mind—for both the people we support and our team. That’s why we’ve partnered closely with Nourish Care to co-develop Nourish Safety, a cutting-edge incident and accident management tool tailored to real-world frontline care.
Anna Goscombe, Director of Quality & Therapeutic Services at IBC Healthcare, sat down with Nourish, to discuss the new Incident and Accident management software, Nourish Safety. As well as the vital role her service plays in its development.
“At IBC Healthcare we’re about homes, not hospitals. That goes for both our supported living and residential services. We love empowering people to be as independent as they possibly can be. While managing risks effectively. Which requires highly customisable and personalisable functionality to match our approach. We wanted a software that could support that commitment”
Why We Joined the Early Adopters Club
Like many care providers, we found traditional platforms too rigid, unable to capture the nuances of complex, person‑centred care. When Nourish invited us to join their Early Adopters Programme, we saw an opportunity to shape something truly fit for purpose.
Built For Complex, Human-Focused Care
At iBC, our homes support individuals with high-acuity needs and diverse behaviours. We needed a digital solution that could:
Log highly detailed, person-specific incident information
Be intuitive and time-efficient for frontline staff
Seamlessly integrate incident data with care planning and debriefing
With Nourish Safety, the workflow aligns, from incident to investigation, debrief, and dashboard analysis: all on one coherent platform. Anna said:
“We support some extremely complex people, with an average of three to one ratio staffing at times. For us, understanding the complexity of a person’s needs is not just about the initial transition into their new home with us. But rather asking, ‘how do we create sustainability and longevity for the people utilising our service?”
Real Benefits Across the Board
🔹 For Frontline Support
Clear forms, fewer errors, less repetitive training
Ability to flag an incident quickly, add detail later
🔹 For Managers
Placeholder notifications ensure no delayed reporting
Paperless investigation forms are automatically linked
🔹 For People We Support
Quicker responses mean better outcomes
Faster trend analysis helps prevent escalations
🔹 For Organisational Insight
Live dashboards showing behavioural trends, physical interventions, triggers, and more
Better evidence for commissioners and MDT professionals
“In action, because of the high acuity and high complexity of the people we support, we need to make sure that we’re recording a high level of detail. We need to capture every aspect of someone’s experience. Particularly in behaviour incidents which are common for us. In addition, these details need to be on a system that provides a user-friendly platform for our staff teams. And has a functionality within that that allows us to review and manage said incidents. Because often some of those aspects are separate.”
Introducing Jordan Smith – iBC’s Mental Health Lead
At iBC Healthcare, we believe in challenging outdated systems and rebuilding support around what people truly need: independence, dignity, and purpose. That’s why we’re proud to introduce Jordan Smith, our new Mental Health Lead within iBC’s Therapeutic Support Team. Jordan is an experienced nurse, fierce advocate, and a values-driven leader who shares our belief that nobody should live in hospital just because there’s nowhere else for them to go.
A Career Built on Compassion and Realism
Jordan brings nearly two decades of experience across mental health, forensic, community, and residential services. From starting as a support worker in 2008 to becoming a registered nurse and managing complex services, Jordan’s professional journey has always been driven by his desire to empower people to live full, meaningful lives.
“Supporting people to be the best version of themselves – that’s what it’s all about. Everyone needs purpose. Without it, you lose yourself.”
Jordan has worked with some of the UK’s most complex individuals, particularly those with personality disorders, histories of trauma, and challenging behaviours. His previous roles span local authorities, other well established specialist providers and the NHS, including one of the UK’s high-security psychiatric hospitals. Jordan has a 360-degree understanding of the systemic challenges people face and the importance of getting support right.
In Jordan’s career so far, he’s worked with:
Forensic and secure services
Community-based outreach
Inpatient services – including locked rehabilitation and psychiatric acute wards
Individuals with varying mental disorders, learning disabilities and autism.
People with co-occurring needs: trauma, addiction and psychosis
So why iBC?
“I’ve worked in hospitals where people were institutionalised and stuck in the system – it doesn’t sit right with me. I wanted to be part of something that actually helps people move forward. iBC’s approach of supporting people in functional, personalised environments in the community-aligns completely with what I believe.”
Jordan sees his role as a catalyst, shaping how iBC supports people with complex mental health needs, strengthening our response to referrals, and embedding therapeutic practice into our residential, supported living and core-and-cluster models.
“This role gives me a chance to use everything I’ve learned to build something meaningful—something preventative, empowering and long-term.”
Challenging Institutionalisation, Together
Jordan is passionate about iBC’s vision to challenge process. He shares our frustration with a system that too often keeps people in hospital simply because there’s no alternative, despite them having capacity, potential, and the right to a life outside of clinical walls.
“We talk about recovery, but we don’t always mean it. People become dependent on the very system that’s supposed to help them leave.”
He’s witnessed first-hand how delayed discharges and lack of community provision can destroy hope and derail recovery.
“It’s not just frustrating—it’s traumatic. People who are ready to move on end up regressing, self-harming, or sabotaging their own discharges out of fear. That fear comes from being unprepared for life outside because they’ve been in hospital so long.”
“We’ve created a system that at times makes people institutionalised—and then blames them for it.”
Jordan’s arrival comes at a pivotal moment, as we expand our hub-and-spoke and core-and-cluster models, offering community-based, functional support that’s creative, responsive, and recovery-focused.
A message for commissioners, decision-makers, and system leaders:
“If someone is ready for discharge. Don’t wait. That delay could be the difference between recovery and relapse—or worse.”
Plans, Purpose and Insight
Jordan brings more than clinical experience, he brings ideas. In future, he hopes to expand therapeutic input across iBC, including:
Direct psychological interventions, including EMDR and trauma-informed therapies.
Exploring prescribing qualifications to allow real-time clinical response to challenges.
Supporting people to access meaningful employment, not just ‘keep-busy’ activities.
Helping staff feel confident and skilled in supporting complex emotional needs.
He’s also a strong advocate for positive risk-taking, believing people should be supported to explore relationships, hobbies, responsibilities, and decision-making safely.
What’s Next?
Jordan is already connecting with teams across iBC, meeting people we support (even individuals he has supported before!), enhancing the assessment process, and building therapeutic strategies. As we grow our mental health and forensic offer, his knowledge, drive and humanity will play a central role.
He’ll be working closely with colleagues across services to embed good mental health practice, advocate for timely transitions, and shape the future of therapeutic support within iBC.
Embedding therapeutic thinking across all services
Developing new support pathways for people with primary mental health diagnoses
Supporting packages involving forensic history and high emotional need
Creating tools, training and strategies to reduce restrictive practices
Working directly with people we support to reignite belief in their potential
“I’m not afraid of complexity. I’m interested in it. Behind every behaviour is a story. Our job is to understand it, not contain it. I want to be useful, hands-on, and make sure we don’t just talk about recovery—we live it.”
Welcome to iBC, Jordan. We’re thrilled to have you.
referrals@ibchealthcare.co.uk
info@ibchealthcare.co.uk
Meet the Manager: Celebrating Eloise Percival at Tarry Hill
Tucked away in the scenic countryside of High Peak, Derbyshire, Tarry Hill is a truly distinctive residential care service supporting adults with learning disabilities, autism, and complex needs. Unlike traditional large-scale residential models, Tarry Hill champions a unique cluster approach, with a collection of five smaller shared homes designed around compatibility, not capacity. This layout creates a more personalised and calming environment, enabling people to live alongside others they connect with, while still benefiting from shared outdoor space, communal activities, and consistent support. Life here is built on voice, choice, and participation with the people we support shaping their own routines, spaces, and futures in ways that reflect who they truly are.
We’re thrilled to shine a spotlight on Eloise Percival, who has recently been promoted to Registered Manager at Tarry Hill. Eloise’s journey with iBC Healthcare began over seven years ago, starting as a part-time support worker. Over time, she’s grown through the roles of senior support worker, team leader, deputy, and service manager, each step shaping her deep, practical understanding of the sector. “Every step has given me a new perspective,” she says, “and I think that lived experience at each level really helps me lead with empathy and clarity.” Eloise’s passion for social care and making a difference in people’s lives continues to drive her leadership and vision for the home.
We recently met with Eloise for a Q&A to help you get to know the person leading support packages at Tarry Hill.
1. Congratulations on your promotion, Eloise! Can you tell us about your journey with iBC Healthcare and what led you to this point?
Thank you! It’s been quite a journey. I’ve been with iBC for seven years now, starting out as a part-time support worker. From there, I moved into a full-time role, then progressed through senior support worker, team leader, deputy, and service manager – and now I’m proud to be the Registered Manager. Every step has given me a new perspective and a deeper understanding of the people we support, and I think that lived experience at each level really helps me lead with empathy and clarity. I’ve always been passionate about social care – making a genuine difference in people’s lives is what inspired me to start this career, and that inspiration continues to grow.
2. You’ve been at Tarry Hill for a number of years now – how has it changed in that time?
Tarry Hill has come a long way. When I first started here, we were rated ‘Inadequate’, but through hard work, reflection, and real cultural change, we’ve achieved a ‘Good’ rating. It’s not just about ticking boxes; there’s a real homely atmosphere now. People have clear goals, and we support them in meaningful ways to reach their outcomes. There’s pride in the home now – a real identity and sense of community.
3. What makes Tarry Hill special – and what does everyday life look like for the people we support?
Everyday life here is as unique as the people who live with us – and that’s exactly how it should be. We focus on truly person-centred care. What a good day looks like is different for everyone, just as it is in our own lives. One of the things that makes Tarry Hill special is our setup – the people we support have often lived together for years, and that familiarity brings comfort and connection. It’s not just a service; it’s a community built on trust, laughter, and shared experiences.
4. Residential care sometimes gets misunderstood – but Tarry Hill champions a different approach. Why do you believe residential care still has a vital place in people’s lives?
Residential care, when done well, offers stability, structure, and companionship that many people need to thrive. At Tarry Hill, we’re proud of our cluster layout – smaller home dynamics with tailored compatibility. This setup means people live in groups where they genuinely get on, which reduces anxiety and fosters independence. It’s responsive, it’s flexible, and it doesn’t feel institutional. Not everyone flourishes in supported living – for some, residential care isn’t just suitable, it’s transformative.
5. How do you and the team ensure that Tarry Hill feels like home – and that the people who live here have the power to shape their environment and routines?
We lead with voice, choice, and participation. People shape their days – from routines to meals to how their space looks and feels. We involve everyone in planning and review meetings, and our staffing reflects the preferences of the people we support. Whether it’s picking out new furniture, planning activities, or choosing how they want their week to run, our aim is always to co-create – not dictate.
6. Can you share a memorable community moment or outcome that’s stayed with you?
I get asked this quite often, and my mind always goes back to my days as a support worker. There was a young man we supported who wouldn’t access the community on foot – everything had to be done by car. Over time, with patience and consistency, we supported him to walk to the local park and eventually take short walks nearby. It might seem like a small thing to some, but it was a huge achievement for him. On his final day before moving to a new placement back in-borough, we walked to a nearby field, and he ran around freely before sitting in the grass, smiling with the staff team. I remember thinking: This – this is what my job is about.
7. Collaboration is key in this line of work. What does strong partnership look like with professionals, families, and the wider iBC team?
It’s all about communication and consistency. When we’re all aligned – families, MDTs, and iBC – the outcomes are stronger. We set shared goals, celebrate even the small steps, and check in regularly to stay connected. True partnership means listening to each other and staying focused on what’s best for the individual. When that happens, everyone feels like part of the journey.
8. What do you enjoy doing outside of work – and how do your personal passions shape the way you lead?
As a working mum, I’ll be honest – hobbies are a bit of a luxury! But when I do get a bit of time to myself, I really value peace and quiet. I love a good TV show to unwind, and I’ll never say no to some great tapas! I think that need for calm and balance definitely shapes how I lead – I try to create a supportive, low-stress environment where people feel heard, respected, and able to be themselves. Whether it’s our team or the people we support, I believe that when people feel settled and comfortable, they thrive.
9. Finally, what are your hopes and plans for Tarry Hill moving forward as its Registered Manager?
I’d love to build on the progress we’ve made and keep raising the bar – not just in compliance, but in culture. I want Tarry Hill to be a place where people feel proud to live and work. My vision is a home full of life, laughter, and opportunity, where everyone is seen, heard, and supported to thrive.
Looking to Make a Referral? Tarry Hill is proud to offer a welcoming, person-centred home for individuals with learning disabilities, autism, and complex needs. Under Eloise’s experienced leadership, we’re continuing to build a culture of inclusion, empowerment, and meaningful outcomes. We currently have vacancies available and are actively welcoming new referrals. If you’d like to find out more or explore whether Tarry Hill could be the right fit, please contact us atreferrals@ibchealthcare.co.ukto speak with our team and begin the referral process.
HealthInvestor Awards 2025
On Wednesday 11th June, members of the iBC Healthcare team and guests had the pleasure of attending the HealthInvestor Awards 2025 at the iconic Grosvenor House Hotel in London. Hosted by the brilliant Katherine Ryan, the evening brought together some of the most dedicated and innovative organisations in the health and social care sector for a night of celebration and recognition.
We were incredibly proud to be named a finalist for Specialist Care Provider of the Year in the 20 and Under Setting (Small) category. While we didn’t take home the award this time, being recognised among such outstanding finalists is a huge honour and a testament to the incredible work our teams do every day.
This recognition means a great deal to us. It reflects the commitment and passion that drives everything we do; from supporting people to move out of institutional settings to helping them build independent, fulfilling lives in their communities. It’s a reminder that our person-centred, values-led approach is not only making an impact but is also being seen and acknowledged on a national scale.
We want to extend a heartfelt congratulations to all the winners and fellow finalists across every category. The calibre of care, innovation, and leadership on display was truly inspiring, and it was a privilege to be part of such a positive celebration of our sector.
At iBC Healthcare, our mission has always been to challenge labels, promote independence, reduce restrictions, and deliver truly individualised support. Being a finalist at the HealthInvestor Awards reinforces our belief in that mission and motivates us to keep pushing forward – growing sustainably, supporting more people, and always striving for better.
Thank you to the HealthInvestor Awards team for a fantastic evening and for recognising the work of providers like ours. We had a brilliant time celebrating with peers and reflecting on how far we’ve come.
We’re more inspired than ever and we hope to return to the HealthInvestor Awards again soon, continuing to share our journey and celebrate progress across the sector.
At iBC Healthcare, we believe that the heart of everything we do lies in the passion, dedication, and individuality of people. That’s why we’re launching our Colleague Spotlight series – to shine a light on the incredible individuals who make iBC not only a fantastic provider of specialist care, but also a truly rewarding and inspiring place to work. Each spotlight offers a glimpse into the real stories behind success, celebrating the values, creativity, and commitment that drive us forward. In this edition, we’re proud to introduce Leena, Learning and Development Administrator from the Supported Living North team. Leena plays a vital role in shaping the training journey for our colleagues, helping us deliver consistently high-quality care rooted in knowledge, confidence, and compassion.
What I Love Most About My Role
“I enjoy the behind-the-scenes impact I have on our workforce’s learning and development. From pre-course emails to tracking completions, I take pride in keeping training organised and effective.”
Leena’s work helps set the foundation for great care, making sure the right training is in place, on time, and clearly communicated.
When I Felt Supported
“During a tight deadline, my manager and teammates stepped in to handle queries while I focused on submissions. That teamwork made me feel genuinely supported.”
It’s moments like this that show the power of team spirit and shared responsibility at iBC.
My Journey So Far
“Since joining as an L&D Admin, I’ve improved documentation systems, email responses, and payroll training tracking. I’m also more confident using tools like Access EVO, and I can see how much I’ve grown.”
Leena’s journey has been one of growth and impact, continually improving processes that help the whole organisation.
A Moment That Stood Out
“I once helped a colleague log training hours correctly—something they’d struggled with. That small moment ensured they were paid properly and reminded me how valuable it is to know our systems inside out.”
Even the small wins can make a big difference, especially when it supports others.
How I’ve Grown
“Thanks to training and mentoring, I now prioritise tasks better and stay calm under pressure. I’ve become more structured, confident, and capable of handling high-volume tasks with clarity.”
Leena’s development is a great example of how the right support, tools and leadership build confidence and capability.
Advice for New Starters
“Training here is clear, accessible, and designed to help you succeed. Everything is well-tracked, and you’re supported every step of the way.”
Why I Love Working at iBC
“The structure and support stand out. Everyone is approachable, and there’s a shared belief that great systems help people succeed. Even back-end roles are valued and appreciated here.”
Favourite Benefit: Free Udemy Courses
“As I work offshore, the courses aren’t always relevant, but the learning culture at iBC is something I deeply value.”
The commitment to learning and improvement is something Leena sees and feels – every day.
Would You Recommend iBC?
“Yes! iBC is people-focused and structured in a way that makes everyone feel valued. Whether front-line or behind the scenes, there’s room to grow and be proud of your contribution.”
Thank you Leena for taking the time to share your story and highlights of your iBC journey so far! Thank you for your valued contribution to help iBC colleagues to #DoAmazingEveryDay
What does success look like to you? Do you want to feel (and know) that you’ve made a difference at the end of every working day? Are you looking for a sense of responsibility, but in a relaxed and friendly environment? If you’re innately caring, driven to help others cope with challenging situations and thrive on being able to bring smiles to faces every day (no matter how big or small), we want to hear from you.
iBC Healthcare Accelerates National Growth with New Appointment to Commercial Team
We’re excited to announce the appointment of Amanda Raine as our new Head of Business Development, marking the next chapter in iBC Healthcare’s national growth and development journey. This strategic role strengthens our commitment to delivering innovative, needs-led care solutions that align with national health and social care priorities.
Amanda brings with her decades of experience across health and social care business development and operations. With a strong track record of building sustainable partnerships with the NHS, local authorities, and private sector providers, Amanda’s appointment reflects our ambition to expand responsibly—creating future-ready services for individuals with complex needs, autism, learning disabilities, and those transitioning from hospitals and institutional settings into the community.
CEO Jenny Payne says:
“Amanda’s appointment comes at a pivotal time. As pressures on the health and care system intensify, we are expanding not just in size but in our ability to offer bespoke, person-led support models. Amanda brings a deep understanding of both the commissioning landscape and the human need behind the numbers.”
With over £50m of investment and a 57% compound annual growth rate over the past two years, we now support people across 90+ properties, maintaining over 90% occupancy and a 100% Good or Outstanding CQC rating across our services. We’ve recently launched several new state-of-the-art supported living environments and continue to lead on restraint reduction, thanks to our CPI-accredited in-house training and internal therapeutic support teams.
Amanda will be instrumental in identifying new partnership opportunities, shaping person-centred service pathways, and ensuring we remain a key delivery partner within the evolving integrated care system. She’ll be working closely with Integrated Care Boards, local authorities, and housing partners to co-develop solutions that reduce unnecessary hospital stays, promote independence, and deliver long-term social value.
In Amanda’s own words:
“I joined iBC because of their passion, pace, and purpose. I am incredibly excited to be appointed as Head of Business Development. This role is a fantastic opportunity to contribute to meaningful growth while championing my passion for delivering high-quality services that make a real difference. I’m looking forward to collaborating with the team to build strong partnerships and drive lasting impact in the communities we serve.”
As the adult social care sector continues to navigate increasing complexity and pressure, our approach remains rooted in balancing commercial strength with social purpose. Whether it’s through digital innovation, sustainable property design, or specialist workforce development, we’re committed to building scalable, high-quality solutions that work—today and for the future.
With Amanda now on board, we’re more confident than ever in our ability to deepen our impact across the UK—ensuring more people have access to the right support, at the right time, in the right way.
For more information please email info@ibchealthcare.co.uk or to make a referral, please email referrals@ibchealthcare.co.uk. #DoAmazingEveryday
iBC x Alantra Specialist Care Fast 50
iBC Healthcare Named Category Winner in Supported Living & Complex Home Care and Ranked No. 5 in the Alantra Specialist Care Fast 50.
We are delighted to announce that iBC Healthcare has been recognised as a leading force in the UK care sector, having been namedCategory Winner in Supported Living & Complex Home Careand rankedNo. 5 overallin the prestigious 2025 Alantra Specialist Care Fast 50.
Compiled by Alantra, a global investment banking and asset management firm, the Specialist Care Fast 50 identifies the UK’s fastest-growing specialist care providers based on revenue growth over a two-year period. This independent, data-driven ranking celebrates not only commercial expansion but sustainable, values-led service delivery — a balance iBC is proud to have achieved.
Jenny Payne, Chief Executive Officer at iBC Healthcare, commented: “This is more than a growth story. It’s a recognition of how we’re growing — with heart, purpose, and a deep commitment to person-led care. To be named category winner in Supported Living & Complex Home Care, and to rank fifth overall in the UK, is an honour that belongs to every single member of our iBC family.”
“We started with a vision — to transform care for people with complex needs, to challenge outdated labels, and to offer truly personalised support in homes, not institutions. Today, that vision is coming to life across the country, and this award is an amazing milestone on that journey.”
A Journey of Purpose-Driven Growth
Over the past three years, iBC Healthcare has grown rapidly — but always with a clear mission. From an early-stage organisation with a small commercial footprint to a national provider supporting individuals across supported living, residential care, day services, and emergency placements, the focus has never shifted:
🔹 Person-led, values-driven care 🔹 Creating real homes, not placements 🔹 Enabling independence, not enforcing control 🔹 Working in true partnership with families and commissioners
iBC’s story so far, is testament to the extraordinary people who make iBC what it is – our directorates, central functions, frontline teams, support staff, families, and, most importantly, the individuals we are privileged to support every single day. We aren’t just growing, we are growing right.
Thank you to Alantra for recognising our journey – and to every person who contributes to creating the kind of care that transforms lives.
Here’s to continuing our mission: transforming labels into lives, and challenges into opportunities 🏆
If you’re a commissioner, partner, or family member interested in working with us — we’d love to hear from you. Contact us at referrals@ibchealthcare.co.uk
#AlantraFast50 #SpecialistCare #SupportedLiving
Meet The Manager – Amanda McDonald
We’re delighted to introduce Amanda McDonald as the Registered Manager for iBC Healthcare’s West Midlands Supported Living services, covering Birmingham and Worcestershire. With over two decades of experience in the health and social care sector, Amanda brings exceptional passion and dedication to her role—placing outcomes for the people we support at the heart of everything she does. Since joining iBC, Amanda has already implemented a wealth of enhancements across our services, driving quality, independence, and person-centred care. Her leadership, insight, and commitment make her a huge asset to the iBC team, and we’re excited to see the continued positive impact of her work!
We recently met with Amanda for a Q&A to help you get to know the person leading support packages across the West Midlands. Discover what drives her, why she’s such a great fit for the role, and why we’re so pleased she’s joined the iBC Team!
1. Can you tell us a little about your career journey so far, and what led you to join iBC Healthcare?
“I have 23 years’ experience in the health and social care sector. My career began as a support worker, and over the years I progressed through roles including Senior Support Worker, Deputy Home Manager, and eventually Registered Manager of residential services. For the past seven years, I’ve been a Registered Manager in community services.
I spent 18 years with my previous employer and eventually felt it was time for a new challenge. I wasn’t actively looking, but I was approached about iBC—and after doing some research into the company, I was blown away by the values and the genuine passion for supporting individuals with complex needs.
The #HomesNotHospitals message really reignited my passion. Over the years, I’ve seen too many people let down by the system—still being detained in long-term hospital settings, long after the Transforming Care agenda was introduced. Sadly, many leave these environments carrying significant trauma.
What stood out to me about iBC was their deep understanding of complexity—investing in staff through exceptional training and mentoring, and, crucially, ensuring that properties are Autism-friendly and high-quality, which I believe is key to success. iBC’s investment in digital platforms was also a big factor for me—it showed a forward-thinking approach, whether it’s through digital care records or thoughtfully designed environments that give people the very best start on their community journey.”
2. Supporting people with complex needs to live meaningful, everyday lives is at the heart of what we do — why is this mission so important to you personally?
“I’ve worked in health and social care since I was 18 years old. My mum is a learning disability nurse, and as a young adult, I attended events alongside people with learning disabilities, which really opened my eyes and shaped my values early on.
Over the years, I’ve seen both good and poor care—and how deeply this impacts individuals’ lives. I’m naturally empathetic, and I always try to put myself in the shoes of the people being supported. My passion lies in advocating for people to have the best possible lives, no matter how complex their needs may be.
I also love to observe. I feel I have a unique ability to watch quietly from a distance and then offer constructive feedback—insights that can help others reflect and strive for excellence in the support they provide.”
3. What’s your favourite part of being a Registered Manager in Supported Living?
“It’s difficult to pinpoint just one favourite part—I genuinely love my role. With my experience in the sector, I feel I’m able to lead and mentor my teams effectively. I think what makes me a bit different is that I truly want everyone to succeed, and I’ll do everything I can to promote this—for both the team and the people we support. I love to champion others.
Being a manager in supported living is a real privilege. It’s incredibly rewarding to support individuals to live the lives they want, to succeed, and to celebrate the small wins every single day.”
4. If we spent a day in your shoes, what would a ‘typical’ day look like for you?
“One of the reasons I love my role is that every day is different—there really isn’t a ‘typical’ day. Every day is super busy! I have oversight across many areas, so good communication is key. I check in with the Field Care Supervisors, offer advice, and provide mentoring for any ongoing situations.
I’m always striving for excellence—reviewing action plans, identifying key areas for improvement, and making sure we’re on track. I also liaise with professionals, families, and other stakeholders as needed.
But without a doubt, visiting the people we support is the highlight of any good day.”
5. Creating real opportunities for independence and freedom is so important — can you share a success story or moment that really made you proud?
“The success story that comes to mind is with AA—his recent video from a beach trip absolutely blew me away. From the behind-the-scenes planning to the pure dedication and outstanding support from his team, it genuinely made me emotional watching it.
What stood out most was how natural and relaxed it all felt. It looked like a boys’ day out—you wouldn’t even realise the team were support staff. That’s what made me the proudest. We support really complex individuals, yet the outcomes we help achieve are incredible.
It’s all about building trusting relationships and allowing the people we support to lead the way. We’re just there to walk alongside them—and that’s truly magical.”
6. Tell us about your team — what makes the West Midlands Supported Living team so special?
“Oh wow, where do I start? The West Midlands Supported Living team is just amazing. Our Frontline Care Specialists are all unique, each bringing their own individual strengths and skills. They lead and mentor their teams exceptionally—by trusting them, believing in their abilities, and supporting and uplifting one another every single day.
And of course, we couldn’t do any of this without our incredible support staff. They deliver high-quality, person-centred support every day—and they truly make the difference.”
7. Outside of work, what are some of your passions or interests that keep you smiling?
“My family and extended family mean everything to me—I love spending time with them, meeting up socially, and going out for meals. I also love a cheeky cocktail and a good dance!
I have two dogs who are my absolute babies. Buddy is a French Bulldog, and Rubie is an English Bulldog we rescued nearly two years ago. Rubie doesn’t have the best health and always has something going on, but she’s completely adorable.
We also took up camping last year and absolutely loved it—we’re really looking forward to many more camping adventures this year!”
8. Finally, what’s one thing you’re most excited about for the future of iBC Healthcare’s West Midlands services?
“I’m sure iBC has a fantastic future ahead—but personally, I’m really excited to see some of the plans and dreams of the people we support in the West Midlands come to life. Some individuals haven’t had the chance to go on holiday—ever, or not for many years. Now that we’re seeing more community access and growing confidence, it would be amazing to help fulfil those dreams.
We’ve also recently developed a communal space in one of our services, and we’re really excited to begin a future project focused on community outreach activities. We’ve got big plans, and one of the people we support is particularly eager to volunteer and use their previous experience working with sensory skills for young adults. I’m looking forward to seeing how this progresses—especially as it could help them rediscover their passion and reignite that fire in their belly.
More than anything, I’m excited to see the people we support, our incredible support staff, and our FCS team continue to flourish. I can’t wait to see where their journey takes them.”
A huge thank you to Amanda and the entire West Midlands Supported Living Team for their continued commitment, creativity, and passion in enhancing and improving the lives of the people we support. Every day, they embody what it means to support people to #DoAmazingEveryDay—whatever amazing looks like for each individual.
At Tarry Hill, life is never ordinary – it’s vibrant, fulfilling, and full of moments that truly matter. A typical week here is a beautiful blend of exploration, creativity, connection, and fun – and the past few days have been nothing short of spectacular.
Residents recently took a trip to the seaside favourite – Blackpool. In fact, some loved it so much, they went back for round two! There were picnics on the sand, thrilling fairground rides, and that unmistakable seaside buzz – the sea breeze, the sounds of the waves, and the joy of being by the water made it a firm favourite. Another highlight was a visit to the Emergency Services Museum in Sheffield. Residents explored interactive exhibits, learning all about the vital roles of police officers, firefighters, and paramedics – followed by a meal out. It was a perfect mix of education and enjoyment.
There was even an underground adventure at Speedwell Cavern, with a boat ride through the echoing tunnels, the dark pathways and water. The shared excitement made it a truly unforgettable, one we are all still talking about!
Closer to home, there were peaceful walks along Stanage Edge and the Roman Lakes, as well as woodland exploration around Barrow – all led with the support of our very own mountain leader-trained staff member, creating incredible opportunities for safe, supported hiking.
Creativity has been flowing too, with residents making impressive clay figures, showcasing the imagination and artistic talent that thrives at Tarry Hill.
We wrapped up a wonderful week with our Easter Fun Day on Good Friday, complete with an epic Easter egg hunt, games, and joyful moments shared. “It was a fulfilling and joyful time for all – the perfect way to create lasting memories together,” said Registered Manager Eloise Percival. The tombola even raised £85, going straight back into the activity fund to fuel even more fantastic experiences.
Good News Round-Up 📰✨
There’s been a wave of positivity at Tarry Hill, and we’re proud to share some incredible moments:
7 compliments in 2025 already – from families, healthcare professionals, and even members of the public!
J has completed another 12 Wainwright walking challenges – that’s 149 total, with just 65 to go!
R visited a sensory room – a beautiful step forward in sensory engagement.
P accessed the community meaningfully, spent time in the courtyard and even took part in Easter Fun Day! This is a huge improvement for P who has been experiencing a period of unwillingness to engage.
U is engaging in arts and crafts in the garden – a huge milestone, as UA typically does not allow social interaction. Sitting next to a team member and getting creative is a truly amazing breakthrough.
We were rated ‘Good’ in Well-Led during our January 2024 internal audit – a testament to strong leadership and team culture.
No physical restraints recorded across March and April – reflecting our ongoing commitment to positive behaviour support and least-restrictive practice.
At Tarry Hill, we celebrate every success – big or small – and create the kind of environment where people are supported to shine in their own way, every day.
With a few vacancies currently available, please call 0116 221 5545 or email referrals@ibchealthcare.co.uk to make a referral
#DoAmazingEveryDay
iBC Healthcare Appoints Jenny Payne as CEO
iBC Healthcare is proud to announce the appointment of Jenny Payne as Chief Executive Officer, as we enter a bold new chapter of delivering life-changing, not just life-sustaining, care.
Jenny steps into the role of CEO following an exceptional tenure as Chief Operating Officer, where she has been the driving force behind iBC’s extraordinary growth, sector-leading reputation, and – most importantly – the quality of life and outcomes for the people we support. Her passion for people, her determination to challenge the status quo, and her commitment to changing the social care narrative have led iBC from strength to strength.
Throughout her journey so far at iBC, Jenny has empowered colleagues at all levels, championed internal mentoring and real career progression, and guided the development of our brand as a beacon for creative, outcomes-focused support. Her influence is clear not just in strategy meetings or boardrooms, but in every service visit, conversation, and MDT interaction – where her warmth, experience, and belief in people shines through. Jenny’s impact is felt across every corner of the organisation.
As we begin a new financial year, Jenny takes the helm of iBC with a clear vision grounded in “Our Why“:
Because right now, in the UK, over 2,000 autistic people and people with learning disabilities remain in hospital-style settings, not because they need to be there, but because there’s nowhere else. Too many people face delayed discharges, stuck in environments that do not reflect their readiness or their right, to live in the community. Some are moved miles away from the people they love, to find placements that meet complex needs. Others endure restraint, seclusion, over-medication and worse, in places meant to support them.
We also continue to see people receive the wrong kind of support because of wrongful labels, treated as risk profiles or diagnoses, rather than as human beings with passions, preferences, and potential.
We also continue to see people with mental health needs spending long periods of time in secure units and clinical environments, where instead of healing, their presentations often worsen. These are settings designed for crisis, not for living. Yet for too many, they become permanent, fueling a cycle of deterioration, readmission, and disconnection that can feel impossible to break.
At iBC, we believe people deserve more than just a place, they deserve opportunity, purpose, and a life that feels like their own. We exist to challenge the status quo, dismantle outdated systems, and deliver support that is unique. We support people, not profiles, strengths, not symptoms; and we believe, wholeheartedly, that with the right support, the right environment, and the right attitude, people can and do achieve what was once labelled as unachievable.
What’s Next for IBC?
As iBC enters a new era, grounded in our values, driven by purpose, and focused on meaningful, measurable impact.
Jenny brings not only vision and experience, but a deep-rooted belief that care should never be about containment, it should be about possibility. Under her leadership, we will continue to expand our reach, opening much-needed services in new regions across the UK and offering alternatives to institutional care that are bespoke, safe, and empowering. Our commitment to innovation continues; through investment in therapeutic provision, operational technologies, and platforms that enable real-time decision-making and meaningful outcomes. Jenny’s leadership will see iBC help break cycles of institutionalisation, and create spaces where people are not just supported, but seen, heard, and celebrated. iBC are not just growing, but evolving what care in the community should be.
As we enter this exciting new chapter, we congratulate Jenny on this well-deserved appointment and look forward to everything we will achieve together.
Media Contact:
marketing@ibchealthcare.co.uk
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iBC Healthcare is a national provider of specialist supported living, residential care, and community-based services for people with complex and high-acuity needs. With a reputation for innovation, quality, and values-led delivery, we support individuals to live full, connected, and empowered lives within their communities.
#DoAmazingEveryday
IBC Healthcare Celebrates ‘Good’ Rating in Latest CQC Supported Living Inspection
IBC Healthcare is celebrating a huge achievement after receiving a ‘Good’ ratingin its latest Care Quality Commission (CQC) inspection. The result is a true reflection of our commitment to providing safe, effective, and person-centred support—particularly in the face of increasingly complex CQC standards.
At IBC Healthcare, we believe in empowering lives, promoting independence, and creating a culture of kindness and respect. Our values shone through and the CQC highlighted our safe, effective, and well-led services, acknowledging how we empower the people we support, promote their independence, and uphold their dignity and human rights,. This report confirms what we already know – that our teams go above and beyond to do amazing every day.
The inspection report highly praised IBC Healthcare’s focus on safety, compassionate care, and strong leadership, with relatives, staff, and supported individuals all highlighting the exceptional quality of support provided.
Safety and Well-Being at the Heart of Care
One of the most significant takeaways from the report was IBC Healthcare’s strong commitment to safeguarding. Relatives spoke highly of how managers and staff responded appropriately to safeguarding concerns. One family member stated: “IBC Healthcare informed the local authority safeguarding team and CQC when a safeguarding incident involving their family member happened. They then fully investigated it.”
Staff members demonstrated a thorough understanding of safeguarding and had trusting relationships with the individuals they supported. A staff member shared: “I’m confident that people using the service are safe. The team is proactive when it comes to safety, and we have strong safeguarding processes in place.”
The report also highlighted how staff ensured people felt safe in their homes and communities, particularly for those who had experienced trauma in the past. For instance, one individual who disliked too much noise had their environment carefully managed by staff to prevent distress.
Strong and Consistent Staffing Levels for Outstanding Support
IBC Healthcare was praised for maintaining excellent staffing levels and consistency, which helped people feel safe and supported. A relative noted: “My family member is always supported 2:1 or 3:1 in the community. Staff manage risks well, guiding and helping them to stay safe—whether it’s supervision in the kitchen or keeping them occupied to reduce the likelihood of anxiety and self-harm.”
Another relative shared how staff’s expertise helped to de-escalate situations: “Staff know [person] well and are always consistent. If they become anxious, they are outstanding at distracting them.”
The inspection also commended IBC Healthcare’s approach to staff recruitment and training, ensuring that only highly skilled and compassionate individuals joined the team. All staff members undergo criminal records checks, a comprehensive induction, and ongoing professional development to stay up to date with best practices.
Training and Development: Setting the Gold Standard in Care
IBC Healthcare was recognised for its extensive staff training programmes, designed to meet the needs of individuals with behaviours of concern. Staff training includes: ✔ Positive Behaviour Support (PBS) ✔ Crisis Prevention & Management ✔ Mental Capacity Act & Deprivation of Liberty Safeguards (DoLS) ✔ Communication techniques, including sign language
A staff member reflected on the impact of this training: “All staff at IBC undergo continuous professional development to ensure that they are up to date with the latest practices in supporting people with behaviours of concern.”
Another staff member added: “This training ensures that staff are well-prepared to manage behavioural concerns effectively and provide safe, compassionate care tailored to the needs of the people we support.”
Caring Relationships and a Culture of Respect
The CQC inspectors witnessed firsthand the strong relationships between staff and the people they support. The report noted how people were relaxed, happy, and comfortable around staff, with many choosing to be close to them throughout the day.
Some individuals greeted staff with smiles and fist bumps.
Others enjoyed spending time with staff, including watching them prepare meals.
Another person engaged in friendly banter with staff, leading to laughter and a positive atmosphere.
The report recognised the bonds between staff and the individuals they support, with some team members having worked with the same person from the very first day they joined the service. Staff took immense pride in the progress and achievements of the individuals they cared for.
“Staff were keen to tell us about some of the things people had achieved since receiving a service from IBC. They told us of people using more words and signs to communicate, less incidences of behaviours of concern, improved health, fitness, and diet, and taking part in more activities. A member of staff was particularly proud that a person now felt safe enough to link arms with them when crossing the road.”The report read.
A Commitment to Excellence and Continuous Improvement
In addition to the overwhelmingly positive feedback, the CQC report highlighted IBC Healthcare’s strong leadership and governance. The service was praised for its effective systems and processes, ensuring continuous improvement and high standards of care.
The report concluded: “There were effective systems and processes in place to continually review, monitor, and improve quality and safety.”
Celebrating a Remarkable Achievement
Achieving a ‘Good’ rating under the CQC’s new, more rigorous assessment framework is a significant milestone and a testament to the dedication, skill, and compassion of the entire IBC Healthcare team.
Jenny Payne, Chief Operating Officer at IBC Healthcare, expressed her gratitude: “This achievement is a reflection of the incredible hard work and dedication of our staff. Our teams go above and beyond every single day to ensure the individuals we support receive the very best care. I want to say a huge thank you and congratulations to every single person who makes up these amazing services.”
Anna Goscombe, Director of Quality & Therapeutic Services, said: “This achievement is not just a rating – it is a reflection of our shared values. It is the warmth in your interactions, the extra mile you go, and the belief that every person deserves to live a life of choice, respect, and dignity. Whether you work directly in care, management, or support roles, your contribution has made this possible.”
Looking Ahead: Building on Success
IBC Healthcare remains committed to delivering exceptional care, continuously improving, and ensuring every individual they support can live a happy, healthy, and fulfilling life.
As the CQC continues to evolve its assessment criteria, IBC Healthcare welcomes the challenge and is committed to leading the way in delivering outstanding person-centred care.
Once again, huge congratulations to the entire team for this well-earned success! 🎉
To make a referral or speak to a member of the team, please email referrals@ibchealthcare.co.uk
#DoAmazingEveryday
iBC+
At iBC Healthcare, the iBC+ benefits package reflects our deep commitment to supporting the well-being of our team members, who are at the heart of everything we do. This enhanced package is designed to foster a healthy, balanced, and fulfilling workplace, offering a wide range of benefits tailored to the diverse needs of iBC staff. From wellness support like pharmacy vouchers for menopause and HRT prescriptions, to enhanced maternity, paternity, and fertility leave allowances, we ensure that our colleagues feel supported through every stage of life. Emotional and mental well-being are prioritised through compassionate leave policies and 24/7 access to professional counseling via our Employee Assistance Programme. Physical health is encouraged with daily fresh fruits at work, access to the Bike to Work Scheme, and eco-friendly commuting options like the Electric Car Scheme. Additionally, financial well-being is bolstered through exclusive savings with the Blue Light card, and opportunities for continuous learning are provided through free access to Udemy courses. By investing in our people with iBC+, we create a nurturing environment where staff feel valued, empowered, and motivated to deliver exceptional care, ensuring that both our team and the individuals we support thrive together.
Olly’s story is a heartwarming example of how the right support and environment can truly change lives. Olly, a young man with severe learning disabilities and autism, had been living in residential care since he was 14. But when the provider could suddenly no longer meet his complex needs, Olly and his family faced the challenging and uncertain task of finding suitable care and accommodation. Olly’s parents shared that the alternative options initially presented to them just didn’t feel right – they weren’t tailored to Olly’s specific needs or aspirations.
A referral was made to iBC Healthcare by Derbyshire Community Health Services (DCHS) Foundation Trust, and meaningful partnership work began between iBC, Olly’s family, and Derbyshire ICB professionals. Together, they designed a support package and adapted a solo bungalow, with Olly’s unique needs at the very centre.
A Home Designed Just for Olly
Olly’s new chapter wasn’t just about providing care; he needed an environment that truly suited him. Olly’s home has been carefully designed and personalised to meet his specific needs, promoting a sense of safety and comfort in his surroundings. Every aspect of his home has been thoughtfully considered to enhance his well-being and encourage independence.
His Favourite Colours Olly’s home is decorated with his favourite colours, creating a space that feels truly his own and brings him comfort and joy. From the walls to the little details, the environment reflects his personality and preferences.
A Sensory-Friendly Green Room One of the most special features of Olly’s home is his sensory room, known as the “green room,” where soft padding has been installed on the floors and walls. This space provides him with a calming retreat where he can relax and feel secure, meeting his sensory needs in a safe and stimulating way.
Visual Aids for Independence To support his communication and daily routines, Olly’s walls are filled with pictures and PECS (Picture Exchange Communication System) cards. These visuals help him navigate his space with confidence, fostering his independence and enhancing his ability to make choices throughout his day, in line with his communication needs.
Practical and Durable Design Features Understanding Olly’s needs and behaviours, his home has been designed with several practical adaptations to ensure safety and longevity. Most cupboards do not have doors, helping to prevent property damage and reduce anxiety, while toughened furniture has been installed and securely fixed to walls to create a stable and secure living space.
A Custom-Built Computer Desk Technology is an important part of Olly’s life, and his home features a custom-built computer desk designed specifically for him. The desk securely houses his computer and monitor within it, reducing clutter and keeping his equipment safe and easily accessible. This thoughtful addition allows him to enjoy his interests without the risk of damaging his valued belongings.
Life after Moving
Since moving into his new home, Olly has flourished in ways that have brought joy to both him and those around him. He now actively participates in daily activities at home and enjoys engaging with his local community in ways that align with his interests and preferences. The dedicated support team at iBC Healthcare has developed fantastic relationships with Olly, and they take great pride in seeing the positive changes this new chapter has brought into his life.
Watch Derbyshire Community Health Services (DCHS) Foundation Trust’s video below of Olly’s parents’ interview:
Olly has embraced new opportunities for learning and personal growth, developing skills such as telling time, understanding the days of the week, and improving his reading and writing abilities. His daily routine is enriched with in-home gym sessions, yoga accompanied by music, and plenty of fun activities tailored to his enjoyment.
Beyond his home, Olly has embarked on exciting adventures, visiting places like Skegness, Stonehenge, and Scarborough. He has also explored the wonders of the National Space Centre and enjoyed multiple trips to zoos, farms, and museums, broadening his experiences and creating new memories.
Olly’s parents share that when they first visited him in his new home with iBC:
“He was calmer. He was smiling a lot more,” said Sue (Olly’s Mum).
“We asked him if he was happy, he said yes and it showed,” said Owen (Olly’s Dad).
Olly holds his own tenancy, giving him the stability and independence he deserves. At iBC Healthcare, we truly believe that providing the right environment is key to delivering specialist support for individuals with complex needs. A well-suited home can make all the difference, fostering a sense of ownership, comfort, and empowerment.
Olly’s bungalow isn’t just a place to live; it’s his home for life, thoughtfully designed to meet his unique needs and preferences. This living arrangement offers a much-needed alternative to institutionalised care, ensuring that Olly can enjoy a fulfilling life within the community, surrounded by familiarity, everyday joy, and the support he requires.
We are thrilled to have been part of Olly’s journey to finding his forever home, where he now receives the specialist support he deserves. This milestone reflects the incredible collaboration between iBC Healthcare, Derbyshire NHS teams, and Olly’s family. From purchasing his house and undertaking bespoke adaptations to delivering tailored in-house training and ensuring Olly’s smooth transition, every detail was centred around Olly’s unique needs and preferences. Seeing Olly settled and thriving, with such positive feedback from those who know him best, has been wonderful to see.
At iBC Healthcare, stories like Olly’s are what drive us. Our mission is all about providing person-centred care that empowers individuals to feel safe, supported, and live self-directed lives. Just like in Olly’s case, we believe in listening to the people we support and their families, tailoring care to suit their unique needs, and ensuring they have a strong voice in their own journey. Whether it’s helping someone transition into their own home, offering meaningful activities, or providing highly skilled support teams, our focus is always on creating a nurturing and empowering environment.
Urgent Accommodation & Support for Complex Needs This Christmas
Christmas is a time for joy, connection, and comfort. But for some, it can bring unexpected crisis, especially for individuals with complex needs and their families. For individuals with complex care needs, the difficulties can be unimaginable. Changes to routine, dark nights, busy community spaces, altered surroundings, staff annual leave, the anxiety of the season, and the sad reality of spending Christmas in a hospital or institutional setting. At iBC Healthcare, we’re here to ensure no one faces the holidays feeling unsafe or unsupported.
If you support or know somebody who requires urgent accommodation and specialist care this Christmas, our dedicated teams are here to help. We can offer a safe, nurturing environment on an urgent basis across Respite, Residential and Supported Living services. We hope you don’t need us, but we are here if you do.
Because everyone, should have access to a home and the care they deserve, everyday.
At Tarry Hill, we are dedicated to providing exceptional, person-centred care for individuals with complex needs. Our compassionate team is committed to creating a nurturing environment where each resident can flourish and achieve their personal goals.
A Unique and Home-Style Setting
Tarry Hill is designed with care and compatibility at its core, comprising five individual houses, each accommodating 3 to 4 residents. This thoughtful layout fosters a sense of community while maintaining a homely and intimate atmosphere.
Focus on Compatibility: By offering smaller households, we ensure residents live in environments that suit their personalities, needs, and preferences, avoiding the feel of a large, typical residential home setting.
A Home for Life: Whether a resident stays with us for a lifetime or for as long as they need, Tarry Hill provides a true home, offering stability, security, and a supportive community.
Domestic Comforts: Each house is tailored to feel like a home, complete with cozy living spaces, personalised bedrooms, and shared spaces where residents can connect and enjoy day-to-day life.
Dedicated and Compassionate Staff
At the heart of Tarry Hill’s success are its incredible team members. Many Tarry Hill staff have recently celebrated long-term service milestones and were honored during iBC Healthcare’s Long Term Service Awards for their dedication and commitment. These team members exemplify the values of consistency and care, ensuring residents feel safe, supported, and valued every day.
Several Tarry Hill staff members have also been recognised as iBC’s “Star Performer of the Month”, a testament to their commitment to the people they support. Whether it’s going the extra mile to create meaningful experiences or finding innovative ways to meet complex needs, the staff consistently make a significant impact on the lives of the people we support.
Empowering Journeys: JB’s Wainwright Challenge
One of Tarry Hill’s remarkable residents, JB, who has a diagnosis of severe autism, embarked on an extraordinary quest to climb all 214 Wainwright peaks in the Lake District. With the support of Tarry Hill staff, JB has impressively summited 97 peaks in less than three years. This accomplishment is even more significant considering his support needs and the challenges he faces everyday.
Beyond the Wainwright Challenge, JB has also traversed Spain on foot and completed several renowned routes in the UK, including the Coast to Coast, Pennine Way, and West Highland Way. His determination and resilience are a testament to what can be achieved with the right support and encouragement.
A Community of Achievement
At Tarry Hill, we celebrate each resident’s achievements, no matter how big or small. Our holistic approach ensures that individuals with complex needs receive the comprehensive support they require to lead fulfilling lives.
Through dedication, tailored support, and a nurturing environment, Tarry Hill continues to make a positive impact on the lives of those we care for, proving that with the right support, extraordinary achievements are possible.
A Special Shoutout: Eloise Percival, Service Manager
Tarry Hill’s success would not be possible without the exceptional leadership of Eloise Percival, Tarry Hill’s Manager. Eloise is instrumental in fostering a culture of care, respect, and empowerment at Tarry Hill. Eloise’s dedication to maintaining a home-style, person-centred environment ensures that each resident receives the highest standard of care tailored to their unique needs. Her ability to lead with compassion and vision has created a thriving, supportive community where both staff and residents feel valued and empowered.
We are also delighted to share that following a recent independent audit, Tarry Hill received an “Overall Good” rating. This achievement is a reflection of the outstanding care and support the team provides every day.
A huge thank you to everyone involved in maintaining these high standards and continuing to make Tarry Hill a safe, supportive, and empowering home for residents. This accomplishment highlights the strength of the team, incredible culture of the service and the amazing individuals we support.
To make a referral, please email referrals@ibchealthcare.co.uk
#doamazingeveryday
Meet Faith!
Just three weeks ago, Faith moved into her very own home with the support of iBC, and she couldn’t be prouder to show us around! Her apartment at Cedars, Leicestershire, offers specialist 24-hour support, meaningful access to the community, and the freedom to plan her days exactly as she chooses. We are thrilled to see Faith thriving in her new home and are excited to follow her journey, including an inspiring 15-mile sponsored walk where she’ll be joined by iBC colleagues!
At iBC Healthcare, we are dedicated to creating enhanced opportunities within the community by providing the right support, the right environment, and the freedom for individuals to truly make a house a home. We believe everyone deserves the chance to thrive in a space that feels uniquely theirs, and Faith’s journey embodies this mission. We are excited to follow her progress and look forward to celebrating all she achieves as she continues to flourish in her new home and community.
Inspiring Progress: Claire’s Journey with iBC Healthcare and EUPD
Claire, a 36-year-old woman with a history of complex needs, has shown incredible progress with the support of iBC Healthcare. Diagnosed with Emotionally Unstable Personality Disorder (EUPD), Claire’s journey is a testament to the power of personalised care and least restrictive practices. EUPD, also known as Borderline Personality Disorder (BPD), is a mental health condition characterised by intense emotional instability, impulsive behaviours, and difficulties in maintaining relationships. For those living with EUPD, daily life can be challenging due to mood swings, a deep fear of abandonment, and tendencies toward self-harm or aggressive behaviour.
Before joining iBC Healthcare, Claire had spent her entire life in institutional settings that were not equipped to meet the complex needs associated with her Emotionally Unstable Personality Disorder (EUPD). Claire experienced frequent bouts of challenging behaviour, including incidents of challenging behaviour, attempts to self-harm, and heightened anxiety. These behaviours often escalated and were met with restrictive physical interventions to manage her safety. Claire’s last placement sadly broke down and a referral was made to iBC Healthcare, marking a turning point in Claire’s journey toward more compassionate and effective care.
iBC Healthcare, known for our expertise in complex mental health support, developed a tailored care plan for Claire with a focus on Positive Behaviour Support (PBS) models of support and approaches, which reduces reliance on physical interventions, offering more personalised and understanding care. This approach aligns with iBC’s commitment to providing the least restrictive environment possible for people with complex needs like EUPD.
Claire’s progress has been nothing short of extraordinary. Her staffing ratio has been reduced as her independence has grown. Notably since being supported by iBC, Claire has required only one minor intervention; a brief 50-second seated hold in 2023. “This marks a significant reduction in incidents for Claire,” said James Punch, PBS Lead. Highlighting how a reduction in physical interventions is a result of staff’s upskilling in PBS techniques. This has empowered them to listen and communicate more effectively with Claire, resulting in more independence and less reliance on restrictive safety measures.
“Reducing CPI Safety interventions is thanks to the overall upskilling staff within PBS practices, enabling us to listen & communicate back” Charlie Potter, Registered Manager at Lester Hall Apartments.
Living Life to the Fullest
Since joining iBC, Claire has experienced milestones she never thought possible. For the first time since she was seven, Claire has been on a holiday, with future plans to fulfil a lifelong dream of visiting Disneyland with her first overseas trip. Claire recently also achieved another personal goal by attending The Lion King musical in London.
Claire also attends a weekly disco, where she is described to “dance the night away” with her friends. This newfound ability to socialise and enjoy community activities reflects iBC’s core value of ensuring that the people we support are never isolated from opportunities for friendship and social interaction.
Claire’s first holiday since she was 7
Claire’s goal of seeing The Lion King reached
Skill Building and Personal Growth
In addition to her social breakthroughs, Claire has developed essential life skills with the help of Lester Hall Apartments’ activity-focused environment. The on-site activity kitchen, laundry room, gym, sensory room, and group trips have all contributed to her growing sense of independence. The in-house activity coordinator has been instrumental in designing engaging routines that keep Claire mentally stimulated and focused, a crucial aspect of reducing her challenging behaviours.
Prior to joining iBC, boredom and lack of structure would often lead to aggressive or self-harming behaviours. Now, Claire thrives with a packed schedule, gaining confidence and improving her daily living skills.
A Voice for Change
Claire has made remarkable personal progress and has even now embraced a new role as a co-producer in a pioneering training initiative at iBC Healthcare. Partnering with Dan Wade, Head of Learning & Development, and PBS Lead James Punch, Claire has played a crucial role in shaping a program that focuses on restraint reduction and addresses the unique needs of individuals with Emotionally Unstable Personality Disorder (EUPD). One of the program’s most powerful components is Claire’s heartfelt interview, where she openly discusses the detrimental impact of restrictive practices on her life before joining iBC. “I just wanted a life. The life I had before iBC was not healthy; at times, it made me feel so low I was thinking about ending my life, and that’s not right,” Claire shared. Her testimony now serves as a potent reminder to staff about the importance of listening to those in their care and prioritizing least restrictive practices whenever possible.
The co-produced program, centered around Claire’s journey, has been fully integrated into several key modules within iBC’s induction training, including Safeguarding Adults & Whistleblowing and Crisis Intervention Institute foundation training. By using Claire’s story as a learning tool, the program fosters a deeper empathy toward individuals with EUPD while reinforcing the critical importance of restraint reduction and personalized care practices. Modules featuring Claire’s video contributions include Person-Centred and Trauma-Informed Approach, Justification for Restraint, and Communication During Holds.
By involving Claire in the co-production of this essential training, iBC Healthcare upholds its commitment to ensuring that the voices of those we support remain at the heart of every decision. Dan Wade, who co-delivered one of the first face-to-face induction sessions with this material, observed:
“The benefits of person-centred, co-delivered modules with embedded videos were clear. New colleagues showed strong emotional reactions—empathy, joy—depending on the topic, and there was a shared sense of pride in delivering high-quality, trauma-sensitive care that truly makes a difference.”
Claire’s involvement in this initiative not only highlights her own incredible progress but also ensures that the practices that supported her transformation are shared with those who will continue to make a difference in the lives of others.
Looking Forward
Claire’s journey with iBC Healthcare exemplifies the transformative power of personalized, compassionate care. Through tailored support plans, a focus on independence, and a deep commitment to reducing restrictive practices, Claire now lives a life filled with joy, independence, and hope. With her Disney trip on the horizon and a continued drive toward self-improvement, Claire’s future looks bright—and iBC Healthcare remains by her side, ensuring she continues to thrive.
E, a young and vibrant woman with a diagnosis of autism spectrum disorder (ASD) and moderate learning disabilities, faced adversity when her former residential provision was closing. With no other care providers willing to accommodate her complex needs, E’s future looked uncertain and the need for alternative support and accommodation grew urgent. Many providers deemed her transition into a non-institutional setting unfeasible due to her heightened anxieties and history of challenging behaviours and with every assessment, came further rejection of supporting her.
Thankfully, iBC Healthcare had a different vision and stepped in with a commitment to ensure E wouldn’t face an inappropriate placement or worse, an unnecessary hospital admission given the urgency of her situation. iBC saw beyond the risk factors that deterred others and instead focused on the potential for E to live a fulfilling life in the community, where she could be understood and supported in line with her complex needs. This marked the beginning of E’s transition to Cedars, a specialised supported living service of 4 bespoke apartments in Leicester.
The journey wasn’t without its challenges. E had previously lived in a small single room, so adjusting to a spacious apartment and a large garden at Cedars was a significant change. The new environment, combined with the transition to new staff, was difficult for E to adapt to and her behaviour often reflected her struggle of communicating her anxiety. However, with meaningful communication, therapeutic PBS support, structured routines, and dedicated understanding from her new team, E began to settle.
E’s new home – Specialist Supported Living Apartments in Leicester (Cedars)
E moved into her new home in August 2024 and is beginning to thrive with the everyday freedoms of supported living. E is often seen relaxing in her sensory swing, goes shopping with the support of her staff team and enjoys the local pub for dessert! iBC is helping E thrive by providing tailored support that addresses her complex needs. We see all behaviour as communication, so instead of seeing E’s heightened anxieties and incidents as barriers, we have embraced these as opportunities to understand her better. By interpreting her actions and emotions in context, we continue to create an environment where E feels heard and supported – with patience, clear communication, and visual aids to help E express herself.
E’s mother has been closely involved, visiting weekly and sharing her happiness with how well E is adjusting to her new home. Together, they’ve been able to enjoy quality time doing the things E loves.
iBC continue to empower E by encouraging her to make choices about her day, from selecting activities to deciding on meals. Our approach to positive behaviour support allows us to proactively prevent incidents by recognising her triggers and avoiding overstimulating environments. E’s staff are trained to respond with calmness and reassurance, helping E feel safe and supported, even on difficult days.
As E continues to settle, we see a bright future ahead. We’re excited about the new opportunities Cedars offers her for joy, freedom, and exploring her goals in a safe, functional, non-institutional setting. E is already on her way to achieving one of her goals of going swimming, which her support team are helping E work towards at a pace that suits her.
It’s difficult to imagine where E might be today, given the uncertainty and challenges that came with the closure of her previous home. This is why we do what we do – to provide essential support to individuals like E, ensuring they can thrive. We’re incredibly proud to have helped this happen when it was needed most.
Thank you to E, her Mum, MDT and the iBC Supported Living Team in Leicester, for your continuous dedication to #doamazingeveryday.
Transforming Care, Transforming Lives: J’s Story
J is a young man with complex care and support needs who has faced numerous challenges, including multiple placement breakdowns. These disruptions led to ongoing instability, unmet support needs, and increasingly challenging behaviour. Diagnosed with Autism, ADHD, and a Learning Disability, J spent much of his life without the specialised support or environment necessary for him to thrive. He moved from one placement to another, each time hoping to find a place he could truly call home.
J struggles to express his needs and emotions verbally, so his behaviour often reflects his mood. He can become easily frustrated, and his behaviour can escalate quickly, requiring highly trained staff to anticipate his needs and emotional state before incidents occur. At 18, J was placed in a shared, non-specialist-supported living provision. Unfortunately, it wasn’t long before the placement began to break down. J has difficulty tolerating loud noises, busy environments, and changes to his routine without thorough transitional support. These factors, combined with the new shared living situation, triggered severe behaviours that posed risks to himself and others, and his mental health rapidly deteriorated. Staff became fearful of J, affecting their ability to provide the meaningful care and support he deserved. Eventually, J was sectioned under the Mental Health Act, and this cycle of instability continued into his adulthood.
During J’s time in seclusion in Rotherham, his interactions with others were minimal. Isolated from his peers and the community, his behaviours escalated as a result of heightened anxiety, with a lot of time spent alone on his iPad. Thankfully, a referral was made to iBC Healthcare, recognising our expertise and ability to offer a highly personalised transition to a single-occupancy property. Unlike previous experiences, iBC Healthcare approached J not as a set of challenges or risks but as a person who deserved understanding, respect, and the chance to flourish on his own terms. The process was not without its difficulties. Obstacles around funding, the urgency of the move, and the need to advocate for J every day persisted for months. However, iBC Healthcare remained confident in our ability to make a significant impact on J’s life. Once the placement was approved, we carefully planned a gradual transition while J’s new home in Sheffield was being refurbished. We collaborated closely with the Rotherham, Doncaster, and South Humber NHS Foundation Trust to prioritise moving J from the seclusion suite to an open ward. During this time, we reviewed J’s past placements, identifying what worked and what didn’t to build the foundation for a sustainable placement, with the goal of ensuring J would never face this situation again.
J’s new bespoke home in Sheffield
In close partnership with J’s multidisciplinary team (MDT), iBC’s Positive Behavioural Support (PBS) Lead, James Punch, visited J over a six-week period to establish a relationship. During transitional visits to J in seclusion, we observed J to spend much of his day pacing his room with a sheet over his head, he would hoard pieces of paper, not engage in personal care and staff members would observe J via CCTV, periodically placing food on the floor and quickly closing the door. James Punch understood that J was lacking significant interaction, so began taking small steps to connect with J, such as placing a sheet over his own head and playing with a sensory ball. J was engaged and watched James, which the staff expressed he had not done before. Sometime later J said hello to James and started laughing at his movements, which was notably the first positive interaction he’d had in some time and the first step towards a good relationship. Knowing that trust is essential for J, James worked with the hospital team to share strategies, such as intensive interaction, positive risk-taking, and meaningful play, while developing a robust PBS plan for his eventual move. JJ developed a strong connection with James, even requesting photographs of his new home and for it to be decorated in his favourite colour, blue!
“Feedback from the ward was excellent regarding James’s approach with J and the work you are doing to support J in coming out of seclusion,” – Rotherham Commissioner
After several visits and J repeatedly asking for the door to his seclusion suit to be opened, James worked with the hospital to prepare a lounge for J, ensuring it was safe and there were activities and toys waiting for him. James supported the hospital staff to help them feel confident in their interactions with J in preparation for his seclusion suite door to be opened. It was anticipated that J would present with risk behaviours in the lounge however reflecting the power of positive risk-taking, this wasn’t the case.
“When the doors opened, J appeared so happy. He spent of time in the lounge playing with a selection of toys that I had left around the room, and he interacted positively without swearing. He moved around the rooms freely and showed no behaviours of concern.” said James.
With the access to the lounge going so well, iBC now wanted the opportunity to interact with J outside. James said: “J played football with me and danced in the rain. We sat and played with Lego for hours, building a fish and a house!” Notably very different to the way J was described as “hiding” from staff members before the transition began. Just a few weeks later, J was ready for discharge, and his bespoke bungalow in Sheffield, complete with a dedicated, person-centred staff team, was waiting to welcome him.
In May 2024, J moved into his forever home and has since made remarkable progress. Milestones that once seemed out of reach have become part of his everyday life. J now engages with his community, shops for groceries, visits the barber, and even cooks his meals. His support ratio decreased from 3:1 to 2:1 within just 12 weeks—a significant indicator of the reduction in incidents and the positive relationships he has built with his support team. Since moving into his new home nearly six months ago, there have been only two incidents, both managed calmly and effectively by a team that truly understands him, preventing escalation.
J’s support ratio was reduced from 3:1 to 2:1 in just 12 weeks – Milestones that once seemed out of reach have become part of his everyday life.
But perhaps the most profound testament to the transformation iBC Healthcare has fostered is J’s own recognition of his happiness. For someone who spent so much time feeling confined and misunderstood, expressing satisfaction with his home and the support he receives is an incredible achievement. J’s story isn’t just about changing a placement, it’s about transforming a life. His journey is a powerful reminder that everyone deserves the chance to be understood, supported, and given the opportunity to live their life to the fullest. Today, J is living the life he wants, free from the seclusion that once defined him.
A huge thank you to J, his incredible support team, iBC’s PBS team, the operational colleagues of Supported Living South Yorkshire, and J’s MDT. We look forward to all that J will undoubtedly accomplish in his bright future ahead.
