I have worked in Health and Social Care for over 25 years, beginning my career as a Support Worker and progressing through a variety of frontline, management, and leadership roles. This experience has given me a strong understanding of the sector from both an operational and strategic perspective, as well as the challenges and opportunities faced by the people we support and the teams who work alongside them.

I am passionate about delivering high-quality, person-centred support that enables individuals to live independently and achieve positive outcomes. My approach is pragmatic, solution-focused, and collaborative, with a strong commitment to building effective partnerships with commissioners, housing providers, families, and other stakeholders.

Throughout my career, I have remained dedicated to improving services, supporting teams to succeed, and ensuring that the people we support receive the best possible care, opportunities, and quality of life.

I’m a Regional Manager with over 18 years’ experience in health and social care, having started my career as a housekeeper and progressing through a range of operational and leadership roles.

I’m passionate about supporting people to leave hospital and move into their own homes with the right support around them. I particularly enjoy opening, developing, improving and stabilising services, and making sure they provide high-quality, person-led support.

Developing people is just as important to me as developing services. I love seeing teams grow in confidence, strengthen their practice and progress professionally. There’s something very rewarding about supporting someone as they go from strength to strength and seeing them recognise what they’re capable of.

“What would it take?” is a bit of a mantra for me for both the people I support and for my colleagues. I’m naturally curious and like to look beyond the barriers, find solutions and challenge the idea that something can’t be done.

I’m known for bringing positivity, curiosity and perhaps a slightly nerdy enthusiasm for rules and legislation! Outside of work, family is hugely important to me. I enjoy reading, travelling, getting out into the countryside and, more recently, have rediscovered my love of painting.

Hi! I'm Steph! I joined iBC in 2020 as a Registered Manager and have since progressed to Head of Operations. This journey has given me the opportunity to support a wide range of services, develop strong teams, and help improve the quality of care we provide.

In my current role, I oversee our residential care homes and day opportunities, making sure the people we support receive safe, high-quality, and person-centred care. I work closely with managers, staff teams, families, and other professionals to ensure our services meet the needs of the individuals we support and help them achieve their goals.

I am passionate about creating positive and inclusive environments where people feel valued, respected, and encouraged to live as independently as possible. Supporting staff is equally important to me, and I believe that investing in our teams helps us deliver the best outcomes for the people we support.

One of the most rewarding parts of my role is seeing people develop new skills, achieve personal goals, and become more confident and independent. Every achievement, big or small, is worth celebrating. I am excited about the future of iBC and the opportunity to continue growing and developing our services.