Earlier this year, colleagues from across iBC Healthcare came together for our 2026/27 Strategy in Action Day — a moment to pause, reflect and reconnect with the purpose, people and culture that sit at the heart of everything we do.
The day opened with a shared belief that continues to guide us:
“We believe in #HomesNotHospitals — places where people feel safe, valued and supported to live fulfilling lives.”
This principle shapes how we lead, how we support one another and how we design care that genuinely makes a difference.
Progress That Reflects Our Values
Over the past year, teams across iBC Healthcare have worked together to deliver strong, meaningful progress. Residential services reached 100% occupancy, supported by improved commissioner relationships, greater service visibility and colleagues proudly presenting their homes at their best.
Looking ahead, our ambition is a sustainable 93% occupancy across all services, ensuring the right people are supported in the right homes, at the right time.
Alongside this, our commitment to Nothing Less Than Good, moving Towards Excellence remains unwavering. Through strengthened governance, evidence‑based practice and continuous learning, services continue to build confidence, readiness and quality — because great care is never accidental.
“When we hold quality, we are holding people’s lives.”
One of the most encouraging indicators of our culture in action has been a significant reduction in staff turnover, outperforming the wider sector. This improvement reflects something we believe deeply: retention isn’t driven by policies alone — it’s shaped by leadership presence, trust, development and support offered every single day.
“Turnover is not an HR programme. It’s how we lead and support our teams every day.”
The 5 C’s: Culture in Action
More than focusing on metrics, the Strategy in Action Day centred on how we work together. Our 5 C’s behaviours — Collaboration, Care, Commitment, Courage and Continuous Improvement — were brought to life through real examples and honest conversations.
Colleagues spoke about the importance of speaking up early, supporting peers beyond individual services, learning from feedback and following things through to resolution. The message was clear: culture drives performance, and when we live our values, positive outcomes naturally follow.
“When we live the 5 C’s, the numbers take care of themselves.”
Investing in People: The iBC Academy of Excellence
A major highlight of the day was the launch of the iBC Academy of Excellence — a structured, multi‑pillar approach designed to build confidence, capability and long‑term career pathways across the organisation.
The Academy brings together learning, mentorship, assessment, recognition and four specialist pillars including care practice, leadership, clinical expertise and wellbeing. It represents a long‑term investment in our people and the future of iBC Healthcare.
As the day came to a close, one message resonated throughout the room: every role, every action, every interaction matters.
By living our values, supporting one another and staying true to our belief in #HomesNotHospitals, we continue to create places where people can thrive — and a culture where colleagues feel proud, supported and inspired.
“Together, we will drive excellence and create a lasting, meaningful impact.”
