iBC & Nourish: A Partnership Driving Safer, Smarter Care

At iBC Healthcare, our commitment to enabling independence in supported living homes is matched only by our dedication to ensuring safety, quality, and peace of mind—for both the people we support and our team. That’s why we’ve partnered closely with Nourish Care to co-develop Nourish Safety, a cutting-edge incident and accident management tool tailored to real-world frontline care.

Anna Goscombe, Director of Quality & Therapeutic Services at IBC Healthcare, sat down with Nourish, to discuss the new Incident and Accident management software, Nourish Safety. As well as the vital role her service plays in its development. 

“At IBC Healthcare we’re about homes, not hospitals. That goes for both our supported living and residential services. We love empowering people to be as independent as they possibly can be. While managing risks effectively. Which requires highly customisable and personalisable functionality to match our approach. We wanted a software that could support that commitment”

Why We Joined the Early Adopters Club

Like many care providers, we found traditional platforms too rigid, unable to capture the nuances of complex, person‑centred care. When Nourish invited us to join their Early Adopters Programme, we saw an opportunity to shape something truly fit for purpose.

Built For Complex, Human-Focused Care

At iBC, our homes support individuals with high-acuity needs and diverse behaviours. We needed a digital solution that could:

  • Log highly detailed, person-specific incident information
  • Be intuitive and time-efficient for frontline staff
  • Seamlessly integrate incident data with care planning and debriefing

With Nourish Safety, the workflow aligns, from incident to investigation, debrief, and dashboard analysis: all on one coherent platform. Anna said:

“We support some extremely complex people, with an average of three to one ratio staffing at times. For us, understanding the complexity of a person’s needs is not just about the initial transition into their new home with us. But rather asking, ‘how do we create sustainability and longevity for the people utilising our service?” 

Real Benefits Across the Board

🔹 For Frontline Support

  • Clear forms, fewer errors, less repetitive training
  • Ability to flag an incident quickly, add detail later

🔹 For Managers

  • Placeholder notifications ensure no delayed reporting
  • Paperless investigation forms are automatically linked

🔹 For People We Support

  • Quicker responses mean better outcomes
  • Faster trend analysis helps prevent escalations

🔹 For Organisational Insight

  • Live dashboards showing behavioural trends, physical interventions, triggers, and more
  • Better evidence for commissioners and MDT professionals

“In action, because of the high acuity and high complexity of the people we support, we need to make sure that we’re recording a high level of detail. We need to capture every aspect of someone’s experience. Particularly in behaviour incidents which are common for us. In addition, these details need to be on a system that provides a user-friendly platform for our staff teams. And has a functionality within that that allows us to review and manage said incidents. Because often some of those aspects are separate.”

You can read the full case study on the Nourish website →
Safety, Accident & Incident Management: iBC Healthcare + Nourish