IBC Healthcare Celebrates ‘Good’ Rating in Latest CQC Supported Living Inspection
IBC Healthcare is celebrating a huge achievement after receiving a ‘Good’ rating in its latest Care Quality Commission (CQC) inspection. The result is a true reflection of our commitment to providing safe, effective, and person-centred support—particularly in the face of increasingly complex CQC standards.
At IBC Healthcare, we believe in empowering lives, promoting independence, and creating a culture of kindness and respect. Our values shone through and the CQC highlighted our safe, effective, and well-led services, acknowledging how we empower the people we support, promote their independence, and uphold their dignity and human rights,. This report confirms what we already know – that our teams go above and beyond to do amazing every day.
The inspection report highly praised IBC Healthcare’s focus on safety, compassionate care, and strong leadership, with relatives, staff, and supported individuals all highlighting the exceptional quality of support provided.
Safety and Well-Being at the Heart of Care
One of the most significant takeaways from the report was IBC Healthcare’s strong commitment to safeguarding. Relatives spoke highly of how managers and staff responded appropriately to safeguarding concerns. One family member stated:
“IBC Healthcare informed the local authority safeguarding team and CQC when a safeguarding incident involving their family member happened. They then fully investigated it.”
Staff members demonstrated a thorough understanding of safeguarding and had trusting relationships with the individuals they supported. A staff member shared:
“I’m confident that people using the service are safe. The team is proactive when it comes to safety, and we have strong safeguarding processes in place.”
The report also highlighted how staff ensured people felt safe in their homes and communities, particularly for those who had experienced trauma in the past. For instance, one individual who disliked too much noise had their environment carefully managed by staff to prevent distress.
Strong and Consistent Staffing Levels for Outstanding Support
IBC Healthcare was praised for maintaining excellent staffing levels and consistency, which helped people feel safe and supported. A relative noted:
“My family member is always supported 2:1 or 3:1 in the community. Staff manage risks well, guiding and helping them to stay safe—whether it’s supervision in the kitchen or keeping them occupied to reduce the likelihood of anxiety and self-harm.”
Another relative shared how staff’s expertise helped to de-escalate situations:
“Staff know [person] well and are always consistent. If they become anxious, they are outstanding at distracting them.”
The inspection also commended IBC Healthcare’s approach to staff recruitment and training, ensuring that only highly skilled and compassionate individuals joined the team. All staff members undergo criminal records checks, a comprehensive induction, and ongoing professional development to stay up to date with best practices.
Training and Development: Setting the Gold Standard in Care
IBC Healthcare was recognised for its extensive staff training programmes, designed to meet the needs of individuals with behaviours of concern. Staff training includes:
✔ Positive Behaviour Support (PBS)
✔ Crisis Prevention & Management
✔ Mental Capacity Act & Deprivation of Liberty Safeguards (DoLS)
✔ Communication techniques, including sign language
A staff member reflected on the impact of this training:
“All staff at IBC undergo continuous professional development to ensure that they are up to date with the latest practices in supporting people with behaviours of concern.”
Another staff member added:
“This training ensures that staff are well-prepared to manage behavioural concerns effectively and provide safe, compassionate care tailored to the needs of the people we support.”
Caring Relationships and a Culture of Respect
The CQC inspectors witnessed firsthand the strong relationships between staff and the people they support. The report noted how people were relaxed, happy, and comfortable around staff, with many choosing to be close to them throughout the day.
- Some individuals greeted staff with smiles and fist bumps.
- Others enjoyed spending time with staff, including watching them prepare meals.
- Another person engaged in friendly banter with staff, leading to laughter and a positive atmosphere.
The report recognised the bonds between staff and the individuals they support, with some team members having worked with the same person from the very first day they joined the service. Staff took immense pride in the progress and achievements of the individuals they cared for.
“Staff were keen to tell us about some of the things people had achieved since receiving a service from IBC. They told us of people using more words and signs to communicate, less incidences of behaviours of concern, improved health, fitness, and diet, and taking part in more activities. A member of staff was particularly proud that a person now felt safe enough to link arms with them when crossing the road.” The report read.
A Commitment to Excellence and Continuous Improvement
In addition to the overwhelmingly positive feedback, the CQC report highlighted IBC Healthcare’s strong leadership and governance. The service was praised for its effective systems and processes, ensuring continuous improvement and high standards of care.
The report concluded:
“There were effective systems and processes in place to continually review, monitor, and improve quality and safety.”
Celebrating a Remarkable Achievement
Achieving a ‘Good’ rating under the CQC’s new, more rigorous assessment framework is a significant milestone and a testament to the dedication, skill, and compassion of the entire IBC Healthcare team.
Jenny Payne, Chief Operating Officer at IBC Healthcare, expressed her gratitude:
“This achievement is a reflection of the incredible hard work and dedication of our staff. Our teams go above and beyond every single day to ensure the individuals we support receive the very best care. I want to say a huge thank you and congratulations to every single person who makes up these amazing services.”
Anna Goscombe, Director of Quality & Therapeutic Services, said:
“This achievement is not just a rating – it is a reflection of our shared values. It is the warmth in your interactions, the extra mile you go, and the belief that every person deserves to live a life of choice, respect, and dignity. Whether you work directly in care, management, or support roles, your contribution has made this possible.”
Looking Ahead: Building on Success
IBC Healthcare remains committed to delivering exceptional care, continuously improving, and ensuring every individual they support can live a happy, healthy, and fulfilling life.
As the CQC continues to evolve its assessment criteria, IBC Healthcare welcomes the challenge and is committed to leading the way in delivering outstanding person-centred care.
Once again, huge congratulations to the entire team for this well-earned success! 🎉
Click the below link to view the full report
IBC Healthcare Supported Living HTML report for assessment AP6366 – Care Quality Commission
To make a referral or speak to a member of the team, please email referrals@ibchealthcare.co.uk
#DoAmazingEveryday