iBC Healthcare Appoints Jenny Payne as CEO

iBC Healthcare is proud to announce the appointment of Jenny Payne as Chief Executive Officer, as we enter a bold new chapter of delivering life-changing, not just life-sustaining, care.

Jenny steps into the role of CEO following an exceptional tenure as Chief Operating Officer, where she has been the driving force behind iBC’s extraordinary growth, sector-leading reputation, and – most importantly – the quality of life and outcomes for the people we support. Her passion for people, her determination to challenge the status quo, and her commitment to changing the social care narrative have led iBC from strength to strength.

Throughout her journey so far at iBC, Jenny has empowered colleagues at all levels, championed internal mentoring and real career progression, and guided the development of our brand as a beacon for creative, outcomes-focused support. Her influence is clear not just in strategy meetings or boardrooms, but in every service visit, conversation, and MDT interaction – where her warmth, experience, and belief in people shines through. Jenny’s impact is felt across every corner of the organisation.

As we begin a new financial year, Jenny takes the helm of iBC with a clear vision grounded in “Our Why“:

Because right now, in the UK, over 2,000 autistic people and people with learning disabilities remain in hospital-style settings, not because they need to be there, but because there’s nowhere else. Too many people face delayed discharges, stuck in environments that do not reflect their readiness or their right, to live in the community. Some are moved miles away from the people they love, to find placements that meet complex needs. Others endure restraint, seclusion, over-medication and worse, in places meant to support them.

We also continue to see people receive the wrong kind of support because of wrongful labels, treated as risk profiles or diagnoses, rather than as human beings with passions, preferences, and potential.

We also continue to see people with mental health needs spending long periods of time in secure units and clinical environments, where instead of healing, their presentations often worsen. These are settings designed for crisis, not for living. Yet for too many, they become permanent, fueling a cycle of deterioration, readmission, and disconnection that can feel impossible to break.

At iBC, we believe people deserve more than just a place, they deserve opportunity, purpose, and a life that feels like their own. We exist to challenge the status quo, dismantle outdated systems, and deliver support that is unique. We support people, not profiles, strengths, not symptoms; and we believe, wholeheartedly, that with the right support, the right environment, and the right attitude, people can and do achieve what was once labelled as unachievable.

What’s Next for IBC?

As iBC enters a new era, grounded in our values, driven by purpose, and focused on meaningful, measurable impact.

Jenny brings not only vision and experience, but a deep-rooted belief that care should never be about containment, it should be about possibility. Under her leadership, we will continue to expand our reach, opening much-needed services in new regions across the UK and offering alternatives to institutional care that are bespoke, safe, and empowering. Our commitment to innovation continues; through investment in therapeutic provision, operational technologies, and platforms that enable real-time decision-making and meaningful outcomes. Jenny’s leadership will see iBC help break cycles of institutionalisation, and create spaces where people are not just supported, but seen, heard, and celebrated. iBC are not just growing, but evolving what care in the community should be.

As we enter this exciting new chapter, we congratulate Jenny on this well-deserved appointment and look forward to everything we will achieve together.

Media Contact:

• marketing@ibchealthcare.co.uk
• www.ibchealthcare.co.uk
• @iBC_Healthcare

iBC Healthcare is a national provider of specialist supported living, residential care, and community-based services for people with complex and high-acuity needs. With a reputation for innovation, quality, and values-led delivery, we support individuals to live full, connected, and empowered lives within their communities.

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