Colleague Spotlight – Leena
At iBC Healthcare, we believe that the heart of everything we do lies in the passion, dedication, and individuality of people. That’s why we’re launching our Colleague Spotlight series – to shine a light on the incredible individuals who make iBC not only a fantastic provider of specialist care, but also a truly rewarding and inspiring place to work. Each spotlight offers a glimpse into the real stories behind success, celebrating the values, creativity, and commitment that drive us forward. In this edition, we’re proud to introduce Leena, Learning and Development Administrator from the Supported Living North team. Leena plays a vital role in shaping the training journey for our colleagues, helping us deliver consistently high-quality care rooted in knowledge, confidence, and compassion.
What I Love Most About My Role
“I enjoy the behind-the-scenes impact I have on our workforce’s learning and development. From pre-course emails to tracking completions, I take pride in keeping training organised and effective.”
Leena’s work helps set the foundation for great care, making sure the right training is in place, on time, and clearly communicated.
When I Felt Supported
“During a tight deadline, my manager and teammates stepped in to handle queries while I focused on submissions. That teamwork made me feel genuinely supported.”
It’s moments like this that show the power of team spirit and shared responsibility at iBC.
My Journey So Far
“Since joining as an L&D Admin, I’ve improved documentation systems, email responses, and payroll training tracking. I’m also more confident using tools like Access EVO, and I can see how much I’ve grown.”
Leena’s journey has been one of growth and impact, continually improving processes that help the whole organisation.
A Moment That Stood Out
“I once helped a colleague log training hours correctly—something they’d struggled with. That small moment ensured they were paid properly and reminded me how valuable it is to know our systems inside out.”
Even the small wins can make a big difference, especially when it supports others.
How I’ve Grown
“Thanks to training and mentoring, I now prioritise tasks better and stay calm under pressure. I’ve become more structured, confident, and capable of handling high-volume tasks with clarity.”
Leena’s development is a great example of how the right support, tools and leadership build confidence and capability.
Advice for New Starters
“Training here is clear, accessible, and designed to help you succeed. Everything is well-tracked, and you’re supported every step of the way.”
Why I Love Working at iBC
“The structure and support stand out. Everyone is approachable, and there’s a shared belief that great systems help people succeed. Even back-end roles are valued and appreciated here.”
Favourite Benefit: Free Udemy Courses
“As I work offshore, the courses aren’t always relevant, but the learning culture at iBC is something I deeply value.”
The commitment to learning and improvement is something Leena sees and feels – every day.
Would You Recommend iBC?
“Yes! iBC is people-focused and structured in a way that makes everyone feel valued. Whether front-line or behind the scenes, there’s room to grow and be proud of your contribution.”
Thank you Leena for taking the time to share your story and highlights of your iBC journey so far! Thank you for your valued contribution to help iBC colleagues to #DoAmazingEveryDay
What does success look like to you? Do you want to feel (and know) that you’ve made a difference at the end of every working day? Are you looking for a sense of responsibility, but in a relaxed and friendly environment? If you’re innately caring, driven to help others cope with challenging situations and thrive on being able to bring smiles to faces every day (no matter how big or small), we want to hear from you.
Explore career opportunities with iBC here: What does success look like? – IBC Healthcare