Celebrating Quality Across Our Services.

iBC Healthcare believes quality is more than a standard we aim for, it’s a shared commitment. Our teams work with compassion, skill and purpose daily to ensure the people we support receive care and support that is safe, effective and meaningful. That commitment has once again been demonstrated with Fordrough Cottage, Supported Living North and Supported Living Nottinghamshire all achieving their internal KPI of 75% within their internal inspection. This achievement highlights their consistent performance across key areas of practice.

These focused inspections, conducted in line with the CQC single assessment framework, were carried out by our internal Quality Team. The results highlighted what truly matters, the lived experience of people, how well risks were understood and mitigated and how our teams work together to deliver high quality person-centred support. The findings from the inspections reflect the dedication, teamwork and the genuine desire of our teams to do amazing every day.

Why This Achievement Matters

Achieving the 75% KPI within three different services is more than an operational milestone, it represents the services drive and dedication to:

· Strong and sustained compliance with core standards and values

· Effective governance and oversight

· A positive culture with a clear drive for continuous improvement

· A proactive approach to true person-centred care

Each inspection demonstrated robust assurance in key domains including safe systems, safeguarding, staffing, infection control procedures, medication practices and person-centred support.

The results highlight the success of effective leadership, transparency and teams who provide consistent support, putting people at the centre of everything they do.

Fordrough Cottage – Consistency, Safety and Compassion

Fordrough Cottage met the KPI, evidencing strong performance across learning culture, safeguarding, safe systems, staffing and medication management. Highlights from the inspection included:

· Clear and effective incident management, with learning shared across the team

· Person-centred support planning, regularly reviewed and updated

· A safe, well-maintained environment supported by our estates team

· Reliable medication systems, with accurate PRN protocols and thorough audits

· Noticeable improvements in people’s health and well-being, such as better diets, stable weight and positive diabetes outcomes

The service continues not only to meet expectations but to use every opportunity to strengthen practice.

Supported Living North – Meaningful, Person-Led Support

Supported Living North also achieved the KPI, with noted strengths in responsiveness and the quality of support. The inspection highlighted:

· Strong, positive relationships with external professionals

· Detailed person-centred support planning and risk management

· Daily engagement that reflects people’s choices, routines and community involvement

· Skilled support for people with complex needs, including effective positive behavioural support

· Evidence of real progress, including steps taken towards achieving positive goals and outcomes

Families and professionals praised the service for knowing the people they support exceptionally well — a testament to the team’s respectful and personalised approach.

Supported Living Nottinghamshire – Safe, Well-Led and Forward-Focused

The Nottinghamshire service also reached the 75% benchmark, with particularly strong assurance in the Safe and Well-Led domains. Key strengths included:

· A well-embedded safety culture, with detailed incident reporting and reflective learning

· Strong safeguarding practice, supported by high training compliance

· Clear governance and leadership, with structured oversight and regular auditing

· Proactive environmental safety, with effective checks and close collaboration with our estates team

· Safe medication management, including robust competency checks and effective EMAR use

The service demonstrated a commitment to learning, improvement and open communication — creating a safe foundation for people’s support.

What This Says About Our Teams

Across all three services, there were common themes which contributed to achieving this amazing result:

· Staff consistently go above and beyond to ensure people feel safe, respected and listened to

· The teams work closely together, sharing learning and embedding this into practice

· Support remains truly person-centred and responsive to individual needs, preferences and choices

· Leaders are engaged, approachable and consistent in achieving high standards

· Digital systems and documentation are being used well to support practice

These achievements are not the result of luck — there are the outcome of hard work, strong values and an unwavering commitment to the people we support.

A Heartfelt Thank You

To everyone working within our services, thank you for your dedication to the people you support.

Your dedication, professionalism and compassion are invaluable. These inspection outcomes are a reflection of your commitment to delivering high-quality person-centred support and always putting people first. You make a significant impact in the lives of the people you support, and this recognition is truly deserved.

Together, we will continue to raise standards, strengthen outcomes and ensure every person supported by iBC Healthcare experiences life with dignity, opportunity and joy.

We really do amazing every day — and these results show it!

#WEDOAMAZING