AA’s New Chapter: From Isolation to Integration

In a heartwarming story of resilience and dedication, AA, a young individual with complex needs, now has his forever home and a new lease on life, thanks to the extraordinary efforts of the Supported Living team in the West Midlands of iBC Healthcare. AA, who has a diagnosis of Autism Spectrum Disorder, ADHD, additional learning needs, and communication difficulties, faced numerous challenges in his previous placement, leading to significant distress and isolation. However, his story is one of true progress and remarkable transformation.

Struggles and Challenges

AA’s journey has been fraught with difficulties. In his previous placement, he required 7:1 support to manage his behaviour, which included severe challenging behaviours such as harm to others and property damage. The environment was not conducive to his needs, leading to frequent high-intensity incidents and the use of floor restraints. AA’s unpredictable behaviour and difficultly in managing his triggers meant he spent most of his time indoors, further exacerbating his situation and increasing the staff’s fear and reluctance to engage with him. For a long period of time, AA remained isolated, and his behaviours continued to be a significant challenge.

A New Beginning with iBC Healthcare

In a turning point for AA, a referral was made to iBC Healthcare for a comprehensive and compassionate approach. Recognising the need for a highly personalised environment and package of care, we undertook an enhanced three-step assessment process and engaged the close involvement of our internal Positive Behaviour Support (PBS) team. Once we were confident in our ability to meet A’s needs, we purchased and adapted a large home in Kings Norton, providing a bespoke refurbishment tailored specifically for him complete with highly robust fixtures, flush fittings, toughened furniture and plenty of space for A to regulate his emotions, reducing the dependency on restrictive practices and use of physical restraint. 

The transition was not without its challenges. Initially, AA required intervention from seven male staff members due to his strength and the potential for harm. However, iBC Healthcare believe that all behaviour is communication and were dedicated in understanding the needs and wishes A was communicating. Our commitment to least restrictive practices and meaningful engagement paved the way for a successful transition.

iBC Healthcare believe that all behaviour is communication. It is our responsibility to unpick and understand this communication, to meet people’s needs and wishes.

Meaningful Engagement and Community Integration

After a robust six week transition, A moved into his new home in March this year. One of the most significant changes in A’s life has been his ability to access the community safely and meaningfully. For the first time in years, A has been able to visit a GP, attend soft play, and enjoy his local park. These activities, previously deemed too high risk, were made possible through meticulous planning and adaptive approaches; delivered by a care team who have received extensive internal training from iBC’s award winning Learning and Development team to include enhanced CPI Safety Intervention and bespoke scenario led training – instilling the competence and confidence to respond and engage, in a way that works for A.

A’s new home environment was designed with his needs in mind, from secure and sensory-friendly spaces to opportunities for outdoor activities. His dedicated support team have fostered a nurturing relationship with A, enabling him to build trust and feel safe.

Significant Progress and Reduced Incidents

The results of this tailored approach have been nothing short of remarkable. There has been an 86% reduction in high-intensity incidents from March to May 2024 in comparison to iBC’s involvement in the infancy of transition, a testament to the effectiveness of personalised care and the right environment. A’s support ratio has already been reduced from 7:1 to 4:1, with further reductions anticipated as he continues to make incredible progress.

iBC Healthcare have seen an 86% reduction in high intensity incidents since A moved to his new home.

Community access was something that had its significant challenges prior to his move, it’s believed that meaningful access to the wider community was deemed impossible for A, considering his former staff’s fear of risks and the labels that had been placed upon him. A now enjoys regular outings, including swimming every Thursday, visiting local lakes, spending quality time with his family and even a recent trip to Thomas Land in Drayton Manor. His routine incorporates his preferences at every stage, such as enjoying chicken and chips with his Grandad on Wednesdays and with his mum on Sundays.

Feedback from A’s Mum:

“I am so so happy. I just can’t express my feelings. I know this is down to yourselves organising this and trusting your staff to take him out in the community, but honestly, I am so impressed, and I can’t thank you enough for letting this happen, giving A the life experiences he deserves.”

A’s Mum speaking of A’s trip to Thomas Land:

“I was so pleased to see from the videos and pictures how the staff got him involved in the community which I know he really struggles with, but the staff were so determined to make it a special and joyful day for him; but also making it so enjoyable and safe for everyone involved.”

A Bright Future Ahead

The journey of AA illustrates the importance of dedicated, individualised care and a bespoke environment. iBC Healthcare’s commitment to promoting everyday opportunities and freedoms, regardless of the complexity of needs, has helped transform A’s life.

“This would not have been possible without your careful planning and support you give A and the staff involved. Thank you so much for making my son’s life and my life so much better”

A’s story underscores the negative impact of being risk-averse. Just because something is hard – does not make it impossible. We adopt bespoke approaches to make people’s wishes a reality. With continuous progress and the meaningful support of his care team and iBC’s internal therapeutic support services, A’s future looks bright, filled with possibilities and new experiences.

A Heartfelt Thank You

A huge thank you to the Supported Living West Midlands team, AA, involved professionals and his family for their trust and collaboration. Together, we have made significant strides in improving A’s quality of life, ensuring he receives the support he deserves and can enjoy a fulfilling and integrated life in the community.

#DoAmazingEveryday